Raymour & Flanigan - Warwick Reviews 

165
TrustScore 4.5 out of 5

4.5

650 Bald Hill Rd., 2886 Warwick, RI, US


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Rated 5 out of 5 stars

We purchased a new living room set. Our experience with Raymour & Flannigan was top notch. Not only did we have our salesperson (Alfonsina) taking care of us perfectly, the Store Manager (Beth) came... See more

Rated 1 out of 5 stars

Raymore flogged me again. Promised delivery. Never called me. I called them and were assured on time delivery. Never showed up. Wasted a whole day waiting and calling. No reply. Mary Gannon sal... See more

Company replied

Rated 5 out of 5 stars

We had a great experience at this location. Our sales person was Shawn and he provided us with exceptional customer service. He was very courteous and invested in helping us find the right fit of vari... See more

Rated 5 out of 5 stars

Ali was a terrific salesperson She was very knowledgeable and answered all our questions. More importantly she gave us space when she knew we wanted to discuss things. No high pressure here. The furni... See more

Company replied


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Children's Furniture Store
  4. Home Goods Store
  5. Interior Designer
  6. Mattress Store

Written by the company

Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!


Contact info

  • 650 Bald Hill Rd., 2886, Warwick, RI, United States

  • 4015892053

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

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4.5

All reviews

(165)

3,844 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent experience

Joe Costa was very friendly knowledgeable of inventory and helpful in helping me make my decision

September 29, 2023
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Reply from Raymour & Flanigan - Warwick

Hello Lorraine Jarret! Thank you for your kind words, we are pleased to know that our sales associate was so knowledgeable and helpful! We hope you're enjoying your new furniture. Thank you!

Rated 5 out of 5 stars

Lisa C in the West Warwick store is…

Lisa C in the Swansea MA store is outstanding! Very clear and helpful.

September 23, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you so much for your review, Lee! We're so happy to hear you had a great experience and that your sales person did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Dining Room Set

Our dining room set is simply one of a kind. Quality is evident in every aspect of the table, and chairs. It is different from most dining room sets, ours has a rustic, handmade look, with a solid feel. The heaviness in both the table and chairs, lets you know the set will last. The hand rubbed finish is the crowning touch. We are very pleased with our purchase.

September 5, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you for your review, Jim. We are so glad you had a great experience with us!! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Mary Gagnon was great

Mary Gagnon was great. She was helpful and provided details that helped make the decision making easier. She also demonstrated patience as I did not feel rushed even though my visit to the store lasted after business hours.

August 20, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you for your review, Lisa. It's great to hear that your sales person, Mary, was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Mary was amazing in helping us buy our…

Mary was amazing in helping us buy our couch-
She gave us the time that we needed to talk about the piece that we wanted to pick out, without any pressure… But still remaining close, and we had questions.

She was knowledgeable, quirky, and might I add funny-All around a great experience!!

Thanks Mary!!

August 21, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you for your review, Augustin. It's great to hear that your sales person, Mary, was helpful to you!! We hope to see you again soon and thank you for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

Mary Gannon was very attentive and…

Mary Gannon was very attentive and spent much time with us. Shannon your Warwick manager was as well very helpful and was willing to go the extra yard to make the deal go smoothly.

June 27, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you so much for your kind review, Bruce! It's great to hear that Mary and Shannon did an exceptional job in assisting you!! We hope you enjoy your new furniture. Thanks for being a customer with Raymour & Flanigan!

Rated 5 out of 5 stars

The salesman Shawn was helpful and…

The salesman Shawn was helpful and understanding of the products when questioned for assistance. Allowed me to shop in peace until needed. Worked with me on matching my needs, space availability and budget. Would go to again. Miss the days of free delivery but...

June 10, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you for your review. It's great to hear that your sales person did an exceptional job!! Enjoy your new furniture.

Rated 5 out of 5 stars

I stopped in quickly to look at a few…

I stopped in quickly to look at a few items I had been looking at online. I had my 3 year old with me and was not looking to purchase at that moment, just wanted to be in and out. Laura was helpful but not overbearing or hounding me for a sale. Much appreciated.

June 7, 2023
Rated 5 out of 5 stars

Selection and prices were attractive

Selection and prices were attractive. Salesperson, Silva, helped us with designs so much!!
She understood our taste and helped with placement suggestions. So happy. Can't wait to get the pieces we ordered. Purchased on Monday and delivery is scheduled for Sunday. So quick.

June 6, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you Anita for your review. We're happy to hear you found our service and selection to be outstanding!! We hope to see you again.

Rated 3 out of 5 stars

Went in to use a credit I was given for…

Went in to use a credit I was given for a chair that was defective. The manager on duty was very nice. However, everything was supposed to be on sale , but conveniently the one I chose was not. And I was charged $149 for delivery and pick up of the defective chair.. which I felt was poor customer service! I didn’t want a new chair and I definitely did not want to pay another $500 to get it.
Just feel that they don’t try to accommodate their customers. I didn’t have a choice but to get another chair from them , but in the future I will not shop at Raymour & Flanagan again. My friend who was with me also agreed. Let’s just hope the new chair works out!!

May 17, 2023
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Reply from Raymour & Flanigan - Warwick

Hi Donna. We are so sorry you aren't satisfied with your Platinum Protection Plan. We would like to help. Please email us your order details, including phone number associated with your sale, to RFCare@raymourflanigan.com. We will follow up shortly. Thank you!

Rated 1 out of 5 stars

Defective products, no customer service!

I purchased a mattress that is defective. It was a floor sample (still cost me thousands) that I was assured was in perfect condition, only being sold to move from the showroom. Also told no one even ventured to that end of the showroom, it was rarely viewed or "tested". After a few MONTHS it slopes to one side to the degree that you roll down to that side. The top of it is uneven and the tufting is breaking apart on the side in question. I was told it was a final sale. I was also told it was in perfect condition. I have spent several thousand dollars for a defective mattress I can't sleep on and the only thing the company will "do for me" is charge me $125 for a technical to assess if he can fix it and charge me for the repairs. (My initial purchase included the overpriced mattress pad and protection plan) I have always done business with Cardi's and they always stand behind their products. I have never been stuck with a defective product. I have also never paid so much for a mattress. This is a Beautyrest Black that I was told was so wonderful that Tom Brady endorsed it. There is no customer service here - NONE. I will never buy another piece of furniture from this company and I highly suggest that no one else does either they do not stand behind their products.

April 5, 2023
Unprompted review
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Reply from Raymour & Flanigan - Warwick

Hi Toni.
We sincerely apologize for the issue you are having with your Beauty Rest Black mattress. We'd be happy to see how we can help. Please email us at rfcare@raymourflanigan.com with your order details and our Customer Care team will reach out to you as soon as possible. -Jeff V.

Rated 5 out of 5 stars

Sean

Sean, our sales rep, was very professional during the entire sales process. He did not hound us as we walked through the showroom and only approached us as he could tell we were about to approach him with some questions regarding a sofa we were interested in.

April 3, 2023
Rated 5 out of 5 stars

No pressure from sales girl

No pressure from sales girl , just good information and understanding!

March 30, 2023
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Reply from Raymour & Flanigan - Warwick

Thank you for taking the time to write a review. We're thrilled to hear that you had a positive experience with our sales team, and we appreciate your kind words. Our team works hard to provide excellent customer service and valuable information to our clients. Thank you again for choosing our business! -Jeff V.

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