Sandra Garcia was extremely attentive to what I wanted in a bed frame and mattress. She knew her products to show me. VERY HELPFUL and Pleasant sales representative for your business. I would in a he... See more
Company replied
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See what reviewers are saying
Our sales consultant Marquis Jordan showed us a few mattresses after asking what size and comfort level we were looking for. We tried out five different ones and found one that seemed perfect. We als... See more
The lady that helped me was very sincere and helpful. She was eager to help and asked great questions. I know she is a new employee and learning her job, I know this because she made a great connect... See more
Company replied
My daughter and I were “ just looking”!until we found just what we wanted. The store was clean and had a great variety and our customer service person was friendly, helpful and unobtrusive! Omar ad... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Children's Furniture Store
- Home Goods Store
- Interior Designer
- Mattress Store
Written by the company
Since its founding in 1947, Raymour & Flanigan has become the Northeast's number one destination for home furnishings and mattresses. Committed to helping you create the house of your dreams, we offer decor and furniture for any budget and carry the largest variety of brand name sofas, mattresses, bedroom sets, dining room furniture and more. Whether you’re searching for a new bed frame or an accent piece, Raymour & Flanigan’s store associates and designers can help you make the perfect selection to fit your needs. With more than 100 stores across the Northeast region, Raymour & Flanigan and our associates work with local charitable partners to host events and support the communities we serve. Shop with Raymour & Flanigan today and to find the perfect piece for your home!
Contact info
1406 Elm Street, 1089, West Springfield, MA, United States
- 4132343140
4.4
Excellent
126 reviews
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Hasn’t replied to negative reviews
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Patient young man
The young man, I think his name is Lopez, was very patient as I sat on chair after chair, slowly narrowing them down to two, and then making a decision. Then he did his paperwork, explaining that his supervisor would have to approve what he had done.
December 11, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Mary McSorley,
Thank you so much for taking the time to share your experience with us. We're delighted to hear that Lopez was able to assist you with patience and professionalism as you made your decision. We strive to provide excellent service, and it's wonderful to know that our team is meeting those standards. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again soon!
Best regards,
Cristina B.
Attentive and knowledgably sales staff.
December 3, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Richard,
Thank you so much for your wonderful review! We're thrilled to hear that you found our sales staff both attentive and knowledgeable. We strive to provide the best service possible, and it's great to know we hit the mark for you. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Friendly customer service the sales…
Friendly customer service the sales person very professional
December 5, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Abilda,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our customer service and found our sales team to be professional. Your feedback is greatly appreciated and we look forward to serving you again in the future.
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Peter Arancibia great Salesman
Peter Arancibia was a great salesman no pressure to buy just really friendly guy who genuinely seemed interested in getting me the right furniture at a great price
December 3, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hi George,
Thank you so much for sharing your positive experience with Peter! We're thrilled to hear that he provided you with friendly and pressure-free service while helping you find the right furniture. We appreciate your kind words and your 5-star rating. Enjoy your new furniture, and we look forward to serving you again in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Horrible customer service!
If I could rate zero I would, because that’s the amount of customer service I received! Ordered two chairs on Saturday for a Tuesday pickup, went to the West Springfield store to get my chairs (an hour drive one way) and was informed they only get deliies on Wednesday, so my chairs wouldn’t be there until the following day around 3:00! I told them to cancel the order.
November 25, 2024
The sales person was friendly
The sales person was friendly, knowledgeable, and not pushy.
November 18, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Brandon,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our salesperson. We strive to provide friendly and knowledgeable service without being pushy, and it's great to know we hit the mark with you. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Our sales representative took the time…
Our sales representative took the time to listen and be certain our purchase best met our needs. Friendly and professional.
November 18, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Ellen,
Thank you so much for your wonderful review! We're thrilled to hear that our sales representative took the time to listen and ensure your purchase met your needs. It's great to know you found the service both friendly and professional. We truly appreciate your feedback and look forward to serving you again in the future.
Best regards,
Ashley F.
Raymour & Flanigan Furniture and Mattress Outlet
Great service!
Great service! Linette was professional, right to the point, and very friendly! Excellent experience!
October 17, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Roman,
Thank you so much for your wonderful review! We're thrilled to hear that you had an excellent experience with us. Linette will be delighted to know that her professionalism and friendliness made a positive impact on your visit. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
A+ sales team and great furniture!!
Linette was fabulous, gave us lots of options and was super patient with us. Very knowledgeable, friendly and professional. I am a returning customer, the furniture is solid and so is your staff. Omar was also very friendly, helpful and welcoming. You have a great team, what an asset to the Raymour & Flanigan family! I will always shop at this location!!!
October 16, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Wendy,
Thank you so much for your glowing review! We're thrilled to hear that Linette and Omar provided you with such a positive experience. It's wonderful to know that their knowledge, patience, and friendliness made your visit enjoyable. We truly appreciate your loyalty as a returning customer and are delighted that you find our furniture and staff to be top-notch. Your kind words about our team mean a lot to us, and we look forward to welcoming you back to our store in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Love going to the outlet and Omar is…
Love going to the outlet and Omar is our Go To Man ! He goes above and beyond to get us what we want. Our whole family goes there now
October 15, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Suzanne,
Thank you so much for your wonderful review! We're thrilled to hear that you enjoy visiting our outlet and that Omar has been able to assist you so well. It's fantastic to know that your whole family trusts us for your furniture needs. We look forward to serving you again soon!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Welcoming and caring Employees❤️
October 6, 2024
Marquis was terrific
Marquis was terrific! We told him what we wanted and he delivered once again. We have bought a few items from him and always without pressure. He listened and shows us options we could afford . We had our mattress delivered the very next day. I absolutely love my new mattress!
October 6, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much, Joanne, for taking the time to leave a review and for your kind words. We're so happy to hear that our team provided you with great service while giving you the space to shop comfortably! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Hakim
Hakim, was friendly and helpful.
He has a real professional approach and yet was kind and able to give me time and space to explore.
Great experience 👍
September 5, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Dear Stephen,
Thank you so much for sharing your positive experience with us! We're thrilled to hear that Hakim provided you with friendly and professional service, allowing you the time and space to explore. Your kind words and high rating mean a lot to us. We look forward to welcoming you back in the future!
Best regards,
Raymour & Flanigan Furniture and Mattress Outlet
Salesman listen to our needs
Salesman listen to our needs. Sold us exactly what we wanted.
August 10, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Gloria,
Thank you so much for your wonderful review! We're thrilled to hear that our salesman was attentive to your needs and helped you find exactly what you were looking for. Your satisfaction is our top priority, and it's great to know we hit the mark. Enjoy your new furniture!
Best regards,
The Raymour & Flanigan Team
Omar does an amazing job
Omar does an amazing job! Thoughtful, and patient! Definitely the best sales associate in the store!
July 27, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Courtnee,
Thank you so much for your wonderful review! We're thrilled to hear that Omar provided you with such a positive experience. Thoughtfulness and patience are qualities we highly value in our team members, and it's great to know Omar exemplifies these. We'll be sure to pass along your kind words to him. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Reply from Raymour & Flanigan - West Springfield Outlet
Hi Tommy,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our team. It's great to know that our staff's courtesy, knowledge, and efficiency made a lasting impression. We look forward to serving you again in the future!
Best regards,
The Raymour & Flanigan Team
Efficiently found what we were looking for
Quickly and easily directed to where to find what we were looking for.
July 6, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you for taking the time to leave a review. We're so happy to hear that you had a great experience with us! We look forward to seeing you again and thanks for being a customer with Raymour & Flanigan!
Omar helped us to choose a new mattress…
Omar helped us to choose a new mattress and boxspring. He recognized us from previous visits and purchases and greeted us in a warm and friendly manner. His extensive knowledge, patience and pleasant demeanor made for a relaxed and very pleasant experience. We did purchase a black extra firm beautyrest and boxspring which were delivered today and we couldn't be happier! The 2 brothers who delivered them and set them up were also outstanding. They were extremely polite, efficient and careful. Your employees are outstanding.
June 30, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Thank you so much for your review, Kerry and Julio! It's great to hear that your sales associate did an exceptional job in assisting you!! We hope to see you again soon and thanks for being a customer with Raymour & Flanigan!
Need to do a re-select? Don't trust them!
We have purchased furniture here previously so when we needed a new sofa, we went back. We are very happy with our purchase.
Then our mattress was giving us problems so we called and had it inspected and it failed. Raymour & Flanigan in Hartford, CT said they would give us full credit of the purchase price and told us to do a re-selection. We went to the store and looked at mattresses with the manager and selected one that was $500 more than the original mattress purchase. Raymour was supposed to charge our account with the $500 difference. THEY DIDN'T! They put the full charge of $3,186.44 on my account as a purchase. It has taken two weeks to get an adjustment. However, they adjusted it leaving a $687.44 balance instead of the $500!!
Concora Credit is a nightmare at a whole different level.
Mike & Tom have been great! However, their corporate office does not even accept calls so I am getting nowhere. We will not be customers again at Raymour & Flanigan.
May 21, 2024
Unprompted review
The person that took care of us did a great job…
The person that took care of us did a great job. He was very polite and helpful with all the ?'s we had about the furniture we were buying.
June 8, 2024
Reply from Raymour & Flanigan - West Springfield Outlet
Hello Thomas Mudry We're so happy to hear that our sales associate was able to help you find the perfect furniture. Thank you for leaving such a great rating! We appreciate it.
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