Raymour & Flanigan - West Springfield Outlet Reviews 

The Marquis, our salesman and Yario, who loaded our vehicle went above and beyond our expectations. Catering to every thing we ask them to do. Went out of our way to answer questions. Just top notch service

Our sales consultant Marquis Jordan showed us a few mattresses after asking what size and comfort level we were looking for. We tried out five different ones and found one that seemed perfect. We also bought a new mattress cover. He helped us find a good fit rather than trying to sell us something. We may be buying a second mattress soon and we will ask Marquis again.

Our sales rep was very nice. She explained everything. Answered all our questions

Very professional, courteous, knowledgeable and helpful.

The sales person was very helpful and asked all the right questions to help me find just what I was looking for.

Wilberto was great and helpful on my purchase of my mattress and my living room set. The store is well organized and you can walk around and try the sofas or any furniture. The lady at the customer service desk was very nice and she deliver a great customer service. Thank you

Went to the Elm St office in West Springfield and had concerns about over bearing sales reps who will try and sell you the store. Here comes our nightmare on Elm St shopping experience we thought. Working with Ana M was a pleasant breath of fresh air for my wife and I. She listened to what we were looking for, not pushy and helped find the right item for us. Here we are over a month later and still very happy with our purchase. Thank you Ana.

The lady that helped me was very sincere and helpful. She was eager to help and asked great questions. I know she is a new employee and learning her job, I know this because she made a great connection and took time to get to know me. She is easy to talk to.

Very helpful

The women that waited on us was very helpful she helped us find what we needed.

Wil was very helpful and remained with me for as long as I needed him. He provided recommendations and provided options. When he wasn’t sure of something, he sought assistance from his manager who was also helpful. Wil did not push me on any items and was very patient. I ended up buying a couch, dining room table and chairs, swivel chair, coffee table and end tables. Thanks, Wil!

Amazing experience the service was amazing as well as the follow up.

Omar did a great job showing me around and helping me find what I was looking for. Will be coming back!

Anna was very nice. Attentive but gave us time and space to make our choices.

My husband and I Worked with a lady named Sandra Garcia. She was awesome! I had come in on 2 other occasions because I was unsure of what I wanted . Requested her again because she Gave us our space to look until We needed her, what I loved was she wasn’t pushy like some and hovering non-stop making it uncomfortable but was right there and on top of answering any questions we had. I even had to go home and re-check few measurements. Called back and she promptly fixed my order. I can’t say enough good things about her and our experience working with her. I will be recommending Sandra specifically to my friends and family.

It was good and satisfied with the person

We had a very positive experience with Michelle at R&F. She was very attentive but was also patient to let us look around and make a decision. I felt also that she wasn't trying to push the most expensive on me either, which is more appealing! Looking forward to the delivery of my new sofa this Friday!