RBC Reviews 

THE worse bank ever, their “manipulating” how transactions actually go through your account, as opposed to how they actually did. Before RBC, I’ve never had an nsf. And over the holidays, they allowed some payments to process a week early, causing a whole world of financial grief for me. And being on a pension? That’s a killer

Normally I do online banking with RBC, for some reason I couldn’t perform this transaction online, so I headed into the branch ant Independence Square Port-of - Spain. To my surprise there were chairs for customers. What a nice gesture I said to myself. I was informed that I have to pull a number. I got 589, looked at the display and saw they were serving 575. Said to myself, there are chairs and the distance between ain’ the number I got ain’t that far off. One hour later, I realized why the chairs were provided. At this time they progressed to 581. Pleasant faces were not common within. Imagine 2 hours and 15 minutes waiting time

If I could leave zero stars, I would. I have had an account with this branch for over 35 years. I live abroad and have a very small amount of cash( under $2000 for emergency trips. I have always filed the correct forms to let them know where I live. They have frozen my account due to fraud and now after 5 phone calls are ignoring me. THEY made an appointment with me to sort this and didn't bother to honour the call. I'm shocked at this appallingly deplorable service.

Unfortunately, the challenges I experienced — including extended wait times, repeated redirection to automated systems, and the inability of frontline support to assist in cases involving legacy or overseas clients — appear to align with patterns of customer feedback that are publicly documented across independent review platforms.

Very dishonest. When I did call him for service they said 4 hours waiting time. So their service sucks too. But I knew that. Imagine they get a 1.3 Stars and they don't even care. What a freaking joke. But I have to tell you you're pretty much all like that so Que Sera Sera.

Never trust RBC bank is the waste bank never seen before, I gave them my money to send in Kenya Africa wire transfer. After three weeks they told me something went wrong, they cancelled the transaction now it's two months.

Very poor service and highly unprofessional customer service . i hope i had been briefed earlier about Pay Mine, RBC is a complete joke.

I have been standing in line for over an hour just to get my pin set up. This is ridiculous. RBC is making record corporate profits and can’t be bothered to staff their bank! 3 tellers and 40 customers is unacceptable. I’ll be switching banks as no one has time for this nonsense!

I have never ever in my whole life being talked to , treated or answered this way . Never . If you don't like your job, change it , don't take it on customers. I called the support line for rbc for few questions , while I was explaining the situation to make the agent understand what I am about to ask . She cut me off saying, I don't care about the whole story , what do you want ? I kept my cool and explained to her , than she asked why ? And I was like that's why I was explaining so you know why . At the end she didn't do what I wanted because she didn't listen and she was so rude . Like I stole from her or something. Button line , I closed my account , my credit card and line of credit , my kids accounts and moved everything over to another bank . That was the best thing ever , I never knew that RBC were so bad on everything until I move to another bank . I have more flexibility , more interest on my deposits and very nice people to talk to . I think if it wasn't for new comers RBC would have 1% of the clients they have now . My advice if your re with Rbc or planning to , do your research first and compare other banks before .

RBC hasn't figured out how to provide online access to both persons who have power of attorney on a bank account. For example, if two children serve as power of attorney for their disabled parent, RBC's security checks get in the way of honouring the power of attorney agreement. This issue effectively discriminates against certain elderly persons and those with disabilities who are unable to manage their financial affairs.

I always thought it was a Canadian bank.
Today I called and kept getting to talk to people with very thick asian accents.

Looking into it further they hire people overshores all the time. Theres actually nothing Canadian about this bank and its just for the title!

RBC put a hold on all the money in my day to day banking account when a cheque for 25K of my own hard earned money was returned into my account after the real estate deal we put an offer on did not go through because of failed home inspection results. The hold was only supposed to be on the 25K that I deposited, but the branch illegally put a hold on all of the money in my account, which the bank admitted was wrong. The RBC team were rude and asked me to return to the branch to get the illegal hold off. I was on a 2 hour call with RBC Solution advisors Julie and Fatima/Fathima who kept rudely asking me to go to the branch after 2 days, in person, so the illegal hold could be removed. The next day being New Year day( Jan 1 2026), I was left with no money to access to pay my Credit Card bills or my Rent money which I need to pay on Jan 1st 2026. Way to go RBC - you are cheats and scoundrels - I will take my business elsewhere!! you have no right to place holds on customer's hard earned money!

Terrible, Terrible, Terrible. New to Canada in Winnipeg, I have never ever been treated by a Bank before like this. This bank kept declining transfers from my online account with no genuine reason I am a Doctor and could not even focus on job due to issues with transferring money to my family .This is the 5th week and i am still waiting for my debit card . I called the customer service and they were even worst blocking my mobile app from going through. It is ridiculous to say the very least!!!

Worst bank ever! I have been a client since I was 16 and I am in my 50's now and they are still placing holds on my money. They are the slowest bank for giving returns. Tangerine gives it within 4 hours that day, TD the next business day. RBC 7 days later. They treat you horrible if a love one dies and their isn't a second bread winner anymore in your household!!!!

Thanks you Royal bank for degrading n insulting muslims. I saw your 2026 rbc calendar. Where you mentioned all religions, non religion holidays celebrations etc ,but you didn't mention ramzan in feb 2026 .really you guys can FORGET them

I moved all of my banking and investments to RBC a year ago and have regretted it ever since. Worst bank ive ever dealt with. Then sure know how to transfer back and forth between departments but nobody able to help as they point fingers at each other. I have spent more than 4 hours on the phone today being put on hold and transferred back and forth between 3 different departments and STILL no one can help me. I used a promo code when I opened all my investment accounts and havent gotten the 125,000 Avion rewards points. I have screenshot of EVERYTHING. Every department says its not them and I keep getting transferred in circles. I will be moving ALL my banking and investments as far away from RBC as I can get!!!!!

Be careful when using this bank, they like to STEAL from your account! They stole $1700 from our bank account. This was Thursday Dec 18 and have NOT given it back. Very disgusting! This multi-billion dollar company steals from their customers.

AAwful. had to call this bank 7x in one month. they cut off access to my accts and credit card. have to call all the time and find out what stupid reason they have now. now becuase 1 poor employee decided to cut off MY MOBILE APP 4 DAYS BEFORE FECKIN CHRISTMAS and I HAVE TO WAIT 10 FECKIN DAYS FOR A STUPID CODE TO GET ACCESS TO MY OWN FECKIN MONEY

RBC charges overdraft interest when there is NO OVERDRAFT.
I transferred money from my High interest account to my chequing account, using their app. Received immediate confirmation of course that the money was in the chequing account. I made an etrasnfer for that exact same amount and received confirmation of that transaction. Then in the middle of the night i get a 'low balance warning' showing the chequing was in overdraft! I check with the bank and they do not know why. Then today I get charged 'overdrat interest'. WHAT????? this account was NEVER in overdraft!
THIS IS nothing but a scam by RBC. They KNOW most people do not check their accounts for fees and interest since MOST people are always paying fees and interest. I do not!
To reitereate, the account was never in overdraft, so no interest could ever be charged. I am awaiting their explanation about how first, the overdrat notice report could have ever been created and second, how they can assume they can charge interest. Imagine being charged for interest YOU do not owe them!
I will be closing every account with RBC. This is just the LAST of their many many many errors and inefficiencies in the past years. RUN from RBC.

Customer Service and Communication: Many reviewers describe customer service as frustrating, with difficulties reaching a human representative, long phone hold times, and unhelpful staff. The "robotic voice" on the phone lines is a specific point of irritation.
THIRD WORLD HILLBILLY SERVICE!