RBC Reviews 

My family and I have had our personal and business banking with RBC for the last 6 years after switching over from TD. There was nothing wrong with TD, we were convinced to move over with the promise of a low interest rate on our mortgage from Nikki Hall. We also moved our business banking over and it's been a nightmare ever since. In November we applied for a loan with our "Care Specialist" Carmen Dumitrascu. Six months later we hadn't heard from Carmen, and only received a call when we left a message asking to speak to her Manager Jennifer Meyer. Apparently Carmen neglected to ask us for several documents therefore our loan application was never submitted. Jennifer called and wanted to meet to complete our application. When we explained to Jennifer that we weren't willing to work with her due to previous issues, Jennifer became rude and said "Just as well, your loan was denied.".......just moments after telling us that our application was incomplete, and was never submitted, Jennifer was more than pleased to lie to us and tell me that our "application was denied" with nothing but joy in her tone. When we spoke to Jennifer Meyers' Supervisor Devon Thompson, Devon told us that Carmen and Jennifer's service was not up to the RBC standard. The next thing we know Jennifer sends me an email apologizing that I didn't understand what she was saying. Not only did our bank fail to do anything for 6 months, but apparently it's good business to put the blame back on the client, while calling them dumb. Do not use this bank, if you do please avoid dealings with Carmen or Jennifer at all costs. If you do experience poor service, or if you concerns are being ignored, ask RBC to move you to another bank at their cost or speak to their Customer Care department. Devon claimed to sympathize as her family was full of small business owners but in the end defended Jennifer's poor excuse for an apology. RBC's failure to communicate over the last 6 months has put our business in a very difficult position. This isn't what RBC promotes with their business banking, which goes to show you, this Bank cannot be trusted. Nobody from the bank has taken responsibility for what transpired.

I got problem to login in my bank mobile app so call to customer service there was a girl vinamrata she helped very well nd with patience, Thank you so much Vinamrata

I’m Thanh Dang , I’m not satisfied Customer Service Branch address 22 colborne street
I was online banking with Bitcoin 4 you with the amount $500 request refund,after I received verification code trying to enter code finally get blocked at 1145 pm I call customer service verification at Branch will 2 id after all I got answer I’m not allow mobile banking online even local banking i lost refund $500 by email transfer i was concern at Branch in conversation so Roughly in the room service she walked away with attitude horrible looking after 15 days i can’t pay bill
O Line mobile banking District if you were me what you can do about it.. today I closed my bank account
I Rates 1 star for RBC Customer service on Pilot Trust
I’m Thanh Dang with my concern is Truly

I feel like they purposely hire the most incompetent people to work for them. Whether it’s on the phone or in person at their younge and orchardville branch in Toronto, they are terrible to deal with.

Nothing is tracked, you will have to repeat yourself to every person your passed to and they are extremely rude. Avoid at all costs.

If I could give 0 stars I would they do not deserve even a single star. I am trying to see my bank account however Royal shit bank of Canada is blocking it. I cannot open the app, I cannot see my balance, I cannot make any transfers. I try to log in it takes about 1 minute before it times out and gives me an error. Not to mention the debit card I have is completely different from the " visa debit" they give us for online purchases. RBC is absolute trash do yourself a favor and do not bank with them. I give them 0 out of 5 id give a negative score if I could. Worst bank in existence. Also it takes over 24 hrs for them to post a transaction. For example, if something comes out of my account it just says interac purchase for 24 hrs+ before they post who charged it and where it came from. Every other bank states who it came from immediately. Absolute garbage pathetic excuse of a bank. I effing hate RBC I am closing my account with them and I will never bank with them again or recommend them to a client

RBC auto and house insurance is a scam. They alwaya try to get you pay more with the Aviva app and other cha ges in policies. Can wait until the end of my policy to go somewhere else. Dont use RBC INSURNACE IS A SCAM

We had to go through RBC for our mortgage to get the incentive my husbands work was offering, otherwise we would have absolutely NOT wasted our time! From start to finish and beyond, it was the most stressful, and frustrating experience! The person we had to deal with out of Ontario, did not answer questions clearly, if at all. We had told them we wanted to pay our vehicle off with the equity in the home we were selling, that was forgotten about until the day before the deal had to be done, even after repeatedly mentioning it. We asked multiple times for an outline of numbers, which we never got and was never clearly explained to us. Then we needed a bridge loan.. welllll they didn’t know what it was, kept asking us how much we wanted and kept saying we could just take the full equity amount for the bridge loan. When I mentioned I had never had to get one before and needed it explained and what was included in consideration for a bridge loan, she could not explain anything to me. Had to have someone at our local branch reach out to us to complete this process… after not responding to our emails for over a week, I had to find a way to get her office phone number. When we finally made contact, the new person made it sound like she was confident in her knowledge of a bridge loan. Nope! She wrote us a loan for $11,000 more than we needed. And to top it off, it was not processed in time as promised. We sat outside our brand new house for hours waiting for our money to go through, only to find out that the money was not there. We ended up going to the branch to see what was happening as she was not answering (her day off) We got the keys 5 hours later than we should have because of all of this, and only because we promised the seller the money would be there the next day. I spoke to a manager and she called and checked in once and said she would reach out again once I was a little more settled into our new home. Haven’t heard from anyone since. We also asked about a LOC as we were told we weren’t able to write a higher mortgage amount to help with costs of appliances, fence and things that would add value to the home and were needed, 3 weeks and haven’t heard back. RBC was a nightmare. Nothing about this process was smooth and it was added stress to an already stressful but supposed to be exciting situation

Stop hiring incompetent, rude people to answer calls or at the very least train them better before putting them on the floor. I've been fed false information too many times to count, leading to hours and days of wasted time that ultimately led to losses. I lost count how many times I got hung up on by the rude employees. This is how they clients of 30+ years of patronage. No thanks.

Extremely frustrated with the phone Visa customer service. The representative was misleading, refused to accept my identity verification via debit card, and ultimately locked my accounts without solving the issue. I’ve been a loyal customer, but this level of incompetence is unacceptable. Now I have more trouble than I started with."

Haniffa the one of the managers at RBC[Markham rd and Sheppard ave branch was very helpful and honest.

I have banked with RBC for 42 years in 4 countries. I have had a positive experience with this Bank 95% of the time.

2 weeks ago I went to the branch at Park Royal and met a Banking officer. I had a specific request and gave the bank one week to respond. Did they respond? No. I called the customer service line and I spent 55 minutes on hold. That agent promise within a half hour the same Banker would get back to me. Did she get back to me? No.

By now I was completely angry and I went to the branch and I met the most capable teller I know, Hourivash. With some profanity added, I told her I'm about to close my accounts with RBC for good. This lady quickly called the right people. They listened and apologized.

A few days later my problem was resolved with a new financing package. I am happy with that outcome and I must thank Miss Hoda and Shahla who resolved my issue. They did a good job and addressed my concerns.

I have opened an account with RBC online. They asked me to go to the nearby branch and show my ID. I went to the 8135 Wyandotte branch, they checked my ID and removed the restrictions. Then, I provided the Direct Deposit info to my Employer so my pay goes to RBC account. On the day I get payed, I checked my account, there was nothing, I thought it was a new account so it may takes a little longer, waited to next day, there was nothing in my account , went to the branch informed me they have no further information. I contacted online advisor and informed me that there is a restriction on my new account and asked me to go to the branch to show my Id. I have informed him that I have done that already , and the branch employees have no clue for such restrictions. However, I went to the branch and informed me that all restrictions have been removed. This is the worst banking experience ever. Customers services is terrible, very disappointed so called one of the biggest bank in Canada.

Honestly horrible as customer care and support.

RBC card division is clueless, did not renew my credit card....they have all personal details!!!! INCOMPETENCE, now traveling with no credit card availibility....

Everytime I go to the either RBC's in niagara falls on the line up is 30 mins long. What the heck!! So sick of it. May have to change banks

Trustpilot is absolutely garbage. You cannot even get through to someone to talk to even after Trustpilot says it will put you through to an associate and then it says goodbye and hangs up. Great service; Not.

Every single interaction with Royal Bank of Canada has been an absolute disappointment. The level of customer service is unacceptable - staff are consistently rude, dismissive, and act with a sense of entitlement that has no place in a customer-facing role.

I was interrupted while trying to explain my issue, told “can I finish?”, and then had the call ended before I could even speak. That alone says everything about how little respect they have for their clients.

On top of that, I received zero real help in resolving the issue with my Visa. MY MONEY. There is no accountability, no urgency, and no basic professionalism.

At this point, it there are deeper issues within the organization—it’s poor hiring practices or lack of proper training, something is clearly broken.

I will be switching banks immediately. The contrast in service with institutions like CIBC and Scotiabank is night and day, based on repeated feedback from others.

This is not the standard Canadians should be dealing with. RBC needs a serious overhaul.

Cant redeem online my points, they are not able to slove issues for 7 years, when call on phone took me 2 hours since first time I called they hunged up after almost everything was done.

Royal Bank of Canada has perfected the art of charging you monthly for the privilege of being ignored.

After 25 years as a customer and 6+ years running a business account, the grand finale was getting called “buddy” by support while they quietly collect their $8/month like a subscription to disappointment.

Zero interest, minimal service, and a tone that makes you feel like you’re interrupting their day by being a paying customer. Impressive.

If your business model is fees + indifference, congratulations, it’s working. I’ve moved my business elsewhere.

A BIG SHOUT OUT TO RBC. I tried to cancel my google workspace as i'm retired now. i tried to cancel and then a company called Xpendy(3rd party) tried to charge me $18.00 for a cancellation letter. i never agreed to that and RBC flagged them i called RBC and HAD them CANCELL THE CHARGE AND BLOCK MY CARD. I then got a message from Xpendy saying they couldn't put the charge through giving me some song and dance that the cancellation would take days what a lot of nonsence. it was cancelled through google workspace and they just wanted to scam me as a 3rd partys scammer thank you RBC for spotting that scam Kudos to RBC