RBC Reviews 

It was the worst customer service ever I experienced in Victoria avenue branch . The guy teller did not acknowledge that you’re there. It’s like you’re invisible. Very poor customer service that I ever seen.

Subject: 20 Years of Loyalty Met with Systemic Failure and Zero Accessibility I have been a client with RBC for over two decades, but I am finished. As a senior with a disability and no mobility, I am witnessing a total collapse of service that is bordering on predatory.While an agent named Bobby was helpful enough to order me a physical Visa Debit card, your technology continues to fail me. When I attempt to activate the card through your online banking portal, it repeatedly returns "technical issues." This isn't just a glitch; it is a barrier that prevents me from paying my rent and buying groceries. You are quick to take your $16.99 monthly fees, but you are nowhere to be found when the systems we pay for actually need to work.Your "innovative" technology is a nightmare for real people. I have seen the same stories over and over: clients—including single parents—left crying and embarrassed at the grocery till because your cards refuse to work despite having ample funds. Furthermore, your practice of timing fee withdrawals around holidays, often leading to NSF charges that struggling people cannot afford, shows a complete lack of accountability. You are making money off your own technical mistakes and the misfortune of your clients.RBC, remember this: Without our money, you are not a bank. We built this company, yet you treat us like an inconvenience. I am a person who cannot walk, facing snow on the ground, and your only solution is to tell me to "wheel down 45 minutes" to a branch because your online ID verification is broken. You have abandoned the seniors who have been loyal to you for 20 years. I am done being a number in your "NEXT!" queue. Do better, your company should be embarrassed, but like so many you could care less.

Great experience at RBC Steveston. Tina and Randy have great knowledges on investments and calculations for RSPS. Today, Tina helped me with mortgage also and lots of patience in explaining how it all works. Thank you !

Worst bank no detail nobody know nothing. they close the account without a reason !

RBC Customer service is horrible, a complete waste of time. Reminds me of old Rogers days, brutally terrible. My CC has been blocked 3 days in a row, each day I have had to call in or go into a branch to confirm my transactions- for no apparent reason, or atleast that's what they tell me. After I called to ask questions as to why the grocery store would raise concerns the man said he could not answer the question and HUNG UP on me. How is this considered customer service? I will be closing my account and will gladly use any other bank. Do yourself a favour and bank anyhwere but here.

Absolute joke of a bank. I probably interact with RBC once or twice a month on average. And yet, by some miracle, every time I do there is a problem. I've had so many ridiculous issues in the past that I did not think were possible for such a large company, let alone bank. I've had an issue where RBC will secretely reset my password after a certain period of time, to the point that I had to change my password multiple times to the same thing until it eventually stuck. Just now I tried to send a 3k etransfer from the mobile app (which offers up to 10k) and it didn't work. So I sent 1k and it worked. Tried sending another 1k and it didn't work. Tried sending 500 and it did. Tried sending 500 again and it didn't. Just...how. Changing your limit is the dumbest thing ever too. You can only change it a certain amount of times in a year, and what's extra fun is that they set all of your limits when you just set one, and you can't change it after you've changed it until the time limit for the limit change expires. Like...why? So you'll change your debit card limit for two months (cause that's the max) and then later you'll try to change your etransfer limit but you can't cause it's locked in with your debit card limit and all the other limits. Customer service...even calling it that is a stretch. Their "customer service" is more like random people off the street who can only help you with the most trivial things. If you come with an actual issue then you get transferred to 50 different people before someone says "oh you can't do that". As I said, I use the bank very sparingly, and somehow I've encountered so many different issues over the years. It's scary how frequent and arbitrary these issues are, and if they have this many issues on the front end, I wouldn't even want to think about the back end.

WON'T GIVE ME MY MONEY! The just changed their policy in January - if you read - you will know they are about to steal all account holders cash! READ IT!!! I have thousands in the bank and have been at RBC since I was a child 52 years ago!!! They want me to download the app! Do you find it funny that they keep increasing what they will allow if you do the banking on your phone. READ THE POLICY before you hit 'I accept' They can track your entire life! Don't do it! I have been trying to get my RRSP's out of the bank, my investments, they treat me like a criminal and put a FRAUD notice on my account. I couldn't pay for a few extra days at a condo I rented in Mexico as they marked my account as FRAUD and reversed the payment that I had a confirmation number for!! I had to get family back home to pay for it - even after talking to 2 bank managers at RBC that I had known for years - and they could not help me. I was hung up on twice by the Fraud dept. while I was trying to find out the issue!! RBC is the worst bank ever - CRIMINAL! Especially when I have tens of thousands of dollars in their system and have VIP cards etc. Never a problem on my side ever - and I am treated like a criminal. This is terrible

The worst automated customer service I've ever experienced

RBC has been the worst bank to work with. I closed my accounts and went with a different bank after being with RBC for over 15 years. As of lately the customer service has been terrible, they've lied to me and won't fix basically anything. When it comes to the online banking not only are some of the transactions on wrong days it won't tell you which store the transaction is through, it'll just say interact purchase or visa debit purchase instead of something like second cup and then what was spent. Someone could get scammed and wouldn't even know because they have no clue where the charge from until 5 days later.

I had an unauthorized hold placed on my card for a Walmart, I never placed an order or even hit an order button. Your supposed to call the bank to have that fixed and instead what I got was oh I can't fix that, it's your problem and you have to call Walmart even though I told them I just got off the phone with Walmart and they said it was a bank thing. I was also well aware thats a bank thing because of fraud charges and stuff like that. This guy clearly had no idea what he was doing.

That was awful experience when I called to report my visa gone

Customer service is so rude they literally hung up on me. I told them not to order a new GIC and they just did anyway and now they want 500 bucks to cancel it and I literally told them as if there's not an auto renew button all on them but they'll try to take 500 bucks from you

This bank is very unprofessional; they know nothing and can't do anything. I've never seen such a poorly run bank in my life, nor such incompetent employees. I'm devastated that I opened an account here. I've been waiting for my Visa Debit card for a month and a half. I've spoken to five people, and no one can help me. I could write a lot, but I'm too upset. Don't open an account with this bank. I'm on the verge of a nervous breakdown thinking about how the people who work here behave.

The most incapable bank ever! Their system is so clumsy to use, try their auto greeting when you have to call them, the most stupid one ever! Made a formal complanit about it a few years ago, no change at all, still the same "man" asking you stupid questions "he" can never understand. Their e-transfer verification is another hit to them: it requires me to verify with my passport, asked me to hold the camera steady and smile, the verification just stays there after I can no longer "smile". I'm a Canadian, living in Australia, it's so easy to bank in Australia. I just don't want to say more to idiots in RBC. They are all idiots!

This bank takes care of my needs
Never a hastle to get things sorted quickly In branch can be problematic at times but all good. Haven't got much but what I do have is here

I rated it a one because zero or minus weren’t options. THE WORST customer service it has been my misfortune to experience. Sent my replacement credit card to the wrong address, kept putting me off when I questioned why I hadn’t received it. Two days before expiry they admit it was returned a month earlier because they sent it to the wrong address. Promised to courier it overnight. One week later still haven’t received it. Told by customer rep #2 that it wasn’t sent out and that it was active. Passed to a security rep who advised that wasn’t true and in fact, the card wasn’t even sent. Also, some moron removed ALL my account information from my online account and after speaking with FIVE different customer service reps, never got an explanation why. I am still waiting for the card and for all my account information and history to be back on line as of this date one week later. Useless, incompetent and couldn’t care less about an over two decade loyal customer.

RBC
They are thieves at this bank.
How they keep customers is beyond me.
They owe me 1000$ in charges.
They didn't do a proper investigation and would not provide me with the information I needed to stop it.
They literally treat people like trash if they aren't high end customers. They steal
from the low income and then treat you like you're not Worth taking seriously.
They stole 1000$ from me.
This bank is a disgrace.
I would not do business with such a racist bank and rude people.
Be very careful.

I could not use my online banking. Called customer service and became very frustrated with the virtual bot service. Eventually talked to a human and we reset my password, this did not work. They said an activation code was necessary and they had to send it to me, but I am out of the country. Needless to say, many phone calls and virtual meetings, 2 months later I still do not have access. MY HUSBAND AND I WILL DEFINITELY BE CHANGING BANKS!