Royal Bank of Scotland Business Reviews 925

Waiting on them it’s terrible, if you need to go into the branch, the service is shocking, they should have a new manager, and re-structure the whole branch, I feel like saying sack them all, but that’s maybe too harsh, new manager is defo the route forward

I've been with RBS for years and when did the get so crap. I've changed my name recently and got new cards and trying to get them set up on Google pay was a nightmare and you can't speak to an actual human about it. They have gone all automated and they just need to sake that development team as its the worst thing ever. Who puts black writing on a dark blue background and expect you to read it. The phone system has to few options and you get nowhere. The only time I've spoken to a human was asking about insurance but I'm not rich enough for that as my humble car isn't worth over £50,000 seriously. What is RBS turning into, so angry a good Scottish bank gone rotten.

Absolutely shocking onboarding process for a business account. Two days spent trying to navigate the not-fit-for-purpose HooYu verification software, then a string of emails every two days asking to resubmit documents that had already been submitted. After two weeks, I gave up and cancelled the process – the account still had not been opened.

Other banks can open a business account in an hour, checks included. This gave me no confidence in RBS as a financial entity.

I been customer for 1 year and was good until i close my account and then i dont received interest rate for the period between received interest rate pay me for previous mounth until close the gap about 7 days..i send to them complain form but not come back to me..please AVOID this company..

I have been with RBS since I was a student. I always highly rated them for customer service. Today, I actually needed their help for the first time. A company has not paid me back £300 in refunds. RBS’s answer :- talk to the company, talk to PayPal, but don’t ask for our help. I thought my money was safe with them. I was so very wrong.

We have banked with RBS for 40 years and are very happy customers. I love the app, the debit card works perfectly for contactless, and I have no complaints.

I have been a customer for over 20 years but enough is enough people have no common sense. Disgusting people I have spent 1 hour on the phone they put me on hold and disconnected the call. You are absolutely horrible people. I have wasted all this time and my issue is still not resolved.

its ok, nothing special i have had an average experience with them

I applied for a kids (revolve) bank account and they were hard to deal with. Just because me and my biological mothers surnames didn't match, they refused to accept our request for a revolve account. I waited up to 30 minuities for a human assistant who claimed if i resent they documents they would accept the request, i did it again and they rejected my request and lied, instead of telling me i cant open the account becase of a surname "mismatch". Bad rule for a bank and bad customer service.At the end went to another bank and are happy with my new bank.

Oh dear, where to begin?

First of all I was a victim of fraud and had to make numerous hour long calls just to get this sorted out. I inexplicably got cut off or disconnected numerous times while being left on hold such that when I tried again for what must have been the sixth or seventh time I practically begged the customer service individual NOT to put me on hold!

It seems I eventually managed to get my money refunded but I have been told I would be sent a new card and then realized that actually no, this had not been ordered so I had to call them up again and request one.

I also asked to have my email updated due to the fraud experience and gave an email that was confirmed as updated in the system but when I had to call again the next day (due to the opening hours for the fraud department closing the night before - yes I was on hold for that long!) I got read back to me my old email. So I had to update it again with them.

Then I had issues getting the online banking app unlocked (following the freeze/suspension due to the fraud case).

It just goes on and on and on. I've previously never had any problems with RBS and have been a customer for about 15 years or so but this recent disgrace of how they've handled my banking problems has led me to decide to close my account and the next available opportunity. I also don't live in the UK any more for work reasons so all of my calls are made from overseas which is costing me even more money when I'm being put on hold just about every 5 minutes. How slow is your system for goodness sakes?! I couldn't even get a breakdown of the latest statement without having to wait 3-5 minutes. It doesn't sound like much but when my total call time exceeds an hour that's ridiculous!

Horrendous bank. Do not recommend and I will be seeking compensation for the trouble caused.

So where exactly is this mythical support centre your email directs one too? Online there's only a bot with limited information, certainly nothing for an account query and no way of sending a message.

Being a trusting (gullible) person I went through the hassle of downloading the app where, yep, it's the bot. No menu anywhere I could find as the help section alleged.

Trust Pilot says this review will be sent to an rbs email but that email bounces back when I try it

So another hour wasted trying to get an answer from this useless bank and the Chat Bot cut me off mid conversation. You couldn't make it up! Does anyone at this bank take responsibility for anything? Do they train anyone to do their job? It must be totally demoralising working for the company that doesn't give a fig. I am now on hold yet again!!!

I have had personal accounts with RBS for about 37 years and up until the 2008 banking crisis, I was satisfied with the service received. Subsequently, RBS closed many branches and followed the general trend of companies making it difficult to contact them by hiding contact information (internet banking), automating assistance (App) and increasing phone waiting times (phone banking). How many times have I head that “we are experiencing unusually heavy demand at the moment, therefore you might have to wait a long time”. No, the answer is for RBS to employ more phone staff because no matter what time of the day or night, there is always an unusually heavy demand. So my latest tedious experience with this bank is over a blocked money transfer to a foreign bank account, a transfer that I make almost every month. I cannot access customer service to sort it out without cost and inconvenience to me. This happens periodically and I always waste much time and money trying to sort it out. I’m still waiting for resolution of the latest mess after 6 hours, having been told on the App “chat” that someone would get back to me within 2 hours. Really useless bank I’m sorry to say, and time to bail out.

My RBS App suddenly stopped and required to register again. Forgotten password led to over an hour with Cora and on telephone assistance and couldn't receive activation code and will have to wait three days to get it by post. UTTER SHAMBLES!

Beware! Have banked with RBS for years and have a Royalties account which provides travel insurance which when I have tried to claim on it I discover isn't worth the paper it's written on.

Our flight was cancelled due to strikes in Italy and RBS has said this isn't covered. A quick Google and you find 'Cancellation protection for flights is typically included with standard travel insurance' - not with RBS!

I'm £500 out of pocket, RBS are now losing a loyal customer.

Don't expect this will make any difference to them as they don't even seem to respond to Trustpilot reviews, that sums it up really!

great bank, absolutely no problems

When i closed my business down in 2016 i had some debt..rbs contacted me and said not to worry and that it would be sorted out..this took loads of pressure off..cheers rbs.

The countries worst bank for business. Utterly useless customer service and complaints dept. who have ignored repeated evidence of internal fraud. Their actions over nearly 2 weeks nearly finished my SME and when I started complaining they dragged out a simple process even longer in the hope I'd go bust before they had to deal with it.