The Real Flower Company Reviews 

225
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the stunning, fresh, and fragrant flowers, noting that delivery services are consistently prompt, efficient, and reliable. People also deeply appreciate the beautiful eco-conscious packaging and the remarkable ease of ordering wonderful special gifts online. Some reviewers were not happy with the overall quality, mentioning that bouquets occasionally arrived withered, damaged, or dropped petals far too quickly. A few consumers also felt that certain floral arrangements simply did not last as long as expected, leading to occasional disappointments. Conversely, a small portion of people felt that the visual presentation of some boxes did not fully match online expectations.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting stunning bouquets that are fresh, fragrant,... See more

Quality

Consumers find quality to be positive, highlighting fresh, fragrant, and beautifully arranged bouquets that... See more

Delivery service

People report positive experiences with delivery service, highlighting that orders consistently arrive... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting both satisfaction and... See more

Service

Customers had positive experiences with service, noting exceptional support, amazing products, and super... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Firstly beautiful flowers . With character and finesse . Secondly great customer service . The personal touch that's always appreciated ( on two Christmas orders I forgot to add a discount c... See more

Company replied

Rated 5 out of 5 stars

Super efficient service & delivery. The most beautiful sweet peas for my daughter. Outstanding quality. The stems were all perfect with a gorgeous scent. Still fantastic a week later. Well worth the... See more

Company replied

Rated 5 out of 5 stars

Having received a wreath as a present I decided to gift some flowers. They too are lovely however, I’d asked for them to be delivered in a specific place where they would been seen by the recipient,... See more

Company replied

Rated 5 out of 5 stars

The quality of the rose bouquet was exceptional; each bloom was fresh and fragrant, and the colours were beautifully subtle. The delivery was spot on with no delays or problems. I love The Real Flower... See more

Company replied


Company details

  1. Home & Garden

Information provided by various external sources

Award winning florists specialising in scent with Provenance as many of our flowers are grown specially for us by our grower farms www.realflowers.co.uk Our team of professional florists make bouquets and arrangements for delivery nationwide in the U...


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

225 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(225)

71 reviews in the last 12 months

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Rated 5 out of 5 stars

Christmas table wreath

I ordered a Christmas wreath for my table. It was delivered on 22nd December & it STILL looks absolutely beautiful, more than a fortnight later !
Upon arrival, the roses, herbs & foliage were so fresh & the scent absolutely amazing !
Thank-you so, so much !

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Christmas wreath

Another lovely Christmas wreath, arrived in perfect condition on the date specified in my order. Couldn't be happier and will definitely order again. Thank you.

December 15, 2023
Unprompted review
Rated 1 out of 5 stars

I was exceptionally disappointed with…

I was exceptionally disappointed with my wreath especially as it cost £156. I was expecting something extremely luxurious what I received was very poor quality and it didn’t have the dozen roses as promised. Once the roses had died, the wreath looked very miserable. So much so that I had to go out and buy another wreath. Suffice to say, I will never order again!

December 27, 2023
Unprompted review
Rated 1 out of 5 stars

Late and appalled

Late, Partly dead
One wreath arrived with nearly all the flowers withered, the other not much better
I was totally underwhelmed having spent £400 for the two of them

December 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great Company to deal with!

Great attention to detail and great service! A previous order had gone awry (attributed to the delivery company rather than Real Flowers), so we were to delighted to receive an apology and a prompt and generous replacement bouquet from Real Flowers without any quibble!

December 15, 2023
Unprompted review
Rated 4 out of 5 stars

The Real Flower Company is the supplier…

The Real Flower Company is the supplier of Davis Austin roses, so when I was doing wedding bouquets and arrangements for my son and daughter in law's wedding this autumn they recommended I get in touch. The staff were always friendly and helpful, (clearly used to dealing with amateurs without being patronising). They offered me the trade rate, which saved quite a lot on costs. I found them informative and clear both about dates of delivery, (affecting order dates), and care of the flowers when they arrived. On arrival the flowers were in good condition and carefully packed, they were with me in good time to unfurl before I had to arrange them, and it was clear that the quality/condition of the bloom and stem was excellent.
There was one issue which could have been a major irritation, which was that I'd ordered four dozen of my chosen variety of rose, coming from Kenya at that time of year, but about a few days before, I was informed that there would only be three dozen arriving and I would have to make a substitution for the last twelve. As it happened, I did that and it was fine, but it was a stomach churning moment that I could have done without! Wedding bouquets have specific numbers of the main flower and I had ordered having worked out fairly precisely what I would need. I was not told what the issue was - had there been some environmental factor affecting the flowers in situ or was there a mistake made when I placed my order, or were the company 'winging it' - I still don't know!
Apart from that, I was very happy and will probably use the company again.

October 3, 2023
Unprompted review
Rated 5 out of 5 stars

Exquisite bouquet

I absolutely love this bouquet of roses. The scent is beautiful and perfumes the whole room. The blooms lasted well, beyond 7 days. Great delivery service too. Overall the beauty of these flowers is well worth the cost.

September 21, 2023
Unprompted review
Rated 5 out of 5 stars

I was sent a bunch of flowers as a…

I was sent a bunch of flowers as a birthday gift. They were absolutely beautiful and smelt divine but sadly on the second day started to die and curl up and a couple of heads dropped off. I emailed some pictures and very quickly a brand new bunch was arranged to be sent out as a replacement. Truly beautiful bouquet again and they were gorgeous to look at - sadly didn’t get your last the 5 days guaranteed they lasted around 4. But truly very beautiful….

August 22, 2023
Unprompted review
Rated 5 out of 5 stars

Good experience ordering from the real…

Good experience ordering from the real flower company. I ordered a potted rose which was delivered in good health and on the designated day and time. The rose is now in flower, I’m super pleased with everything.

July 31, 2023
Unprompted review
Rated 5 out of 5 stars

Great flowers and delivery

Flowers arrived the exact day we set, in great conditions and with all the necessary instructions.
Great package and no damages at all! The company is very kind and reliable, and ready to help via phone or email.
Recommended!

July 29, 2023
Unprompted review
Rated 5 out of 5 stars

This was the first time I bought…

This was the first time I bought flowers from The Real Flower Company and was so impressed with what was delivered. The quality of the flowers were excellent and they had an amazing scent. I was so impressed I ordered more flowers the following week and will definitely continue to use them.

July 21, 2023
Unprompted review
Rated 3 out of 5 stars

Recent purchase

Hi Guys
My wife received her gift from me last Tuesday ( her birthday) and was extremely pleased with their fantastic smell and beauty. We had a party at home on Saturday and unfortunately the roses in particular had all fully bloomed and we’re shedding their petals, to the extent could not put out on display. We managed to salvage a spread without the majority of bloom. Had we expected them to last longer not sure for the money I paid thought should have your thoughts

July 18, 2023
Unprompted review

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