Real Grass Puppy Potty Reviews 12

TrustScore 4.5 out of 5

4.3

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Company details

  1. Pet Supply Store

Written by the company

Founded in Melbourne, Real Grass Puppy Potty is Australia's leading supplier of real grass dog toilet systems, helping thousands of dog owners create a convenient, natural toilet solution for their puppies and dogs. No smell. No messy accidents. No subscription fees.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

We LOVE our Grassifier

We LOVE our Grassifier, we were originally with one of those subscription-based companies, but I hated how quickly the grass in them died, and it wasn't weather-proof, making it smelly and messy, etc. This literally solved all those problems and is much more affordable since we keep the grass alive for approx 2 months at a time. Wish we found this sooner.

April 3, 2026
Unprompted review
Real Grass Puppy Potty logo

Reply from Real Grass Puppy Potty

Hi Naomi, thanks so much for your awesome review! Let us know if you ever need any other help :)

Rated 5 out of 5 stars

Bloody Brilliant Product

Honestly, one of the best dog purchases I’ve made for my doggo. I wasn’t sure if my dog would use it, but there were zero issues. It’s practical, easy to maintain and does exactly what it’s supposed to do. No gimmicks, no bullshit, just a product that actually works. Wish I’d bought it sooner. ⭐⭐⭐⭐⭐

June 16, 2026
Unprompted review
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Reply from Real Grass Puppy Potty

Hi Val, thank you so much for your feedback - we love hearing this, really appreciate it. Let us know if you need any other assistance.

Rated 5 out of 5 stars

Great for older dogs

This has been a game changer for my senior dogs. Both have arthritis, and having a real grass potty on our balcony means they no longer need to navigate the stairs multiple times a day.

It’s incredibly easy to replace the grass and clean the tray.

June 16, 2026
Unprompted review
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Reply from Real Grass Puppy Potty

Hi Piia, thanks so much for sharing your review here for us! Definitely one of our most treasured success stories helping your senior pups.
As always, you know where to find us if you need anything!

Rated 5 out of 5 stars

Just the best solution for puppy toileting, hands down.

Wow! What a product. I've only recently moved from having a back yard to apartment living and this product has solved all of my old pups toilleting needs. Sturdy construction, super easy set up instructions and it all arrived in one piece quickly. And it looks great on my balcony too...a little green adds a nice touch to the concrete jungle. Most importantly, pooch has taken to it quickly and I can remove all of the other smelly options that just didn't work. This is definitely a one stop solution and highly recommended. And the customer service team were attentive and responsive. Thanks to Cam and the team!

June 13, 2026
Unprompted review
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Reply from Real Grass Puppy Potty

Hi Robbo, thanks so much for this great review! So happy to hear it is all going well - reach out any time you need any assistance.

Rated 5 out of 5 stars

We bought the grass online and delivery…

We bought the grass online and delivery was really good. Also our little Maui is very confortable using the grass:) highly recommended

May 28, 2026
Unprompted review
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Reply from Real Grass Puppy Potty

Hi Jose, thanks so much for your review! Glad Maui is loving the potty :-) please reach out if we can give any other assistance in future.

Rated 5 out of 5 stars

Life saver for working pet owners!

This company is an absolute godsend for doggie parents that live in an apartment and want to be able to go out / go to work without worrying about your fur baby needed to go to the toilet.

My boy loves his potty and the freedom to be able to go when he needed without relying on a human to take him out.

If you follow the 3-4 basic set-up steps, you can not only keep your grass alive, but (depending on weather of course) it can actually grow and thrive!

Also a fabulous money saver for anyone using those grass subscriptions (like we used to!)

I've been recommending this product to all our dog owner friends.

Thanks RGPP team 🐾🐾🐾

April 6, 2026
Unprompted review
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Reply from Real Grass Puppy Potty

Hi Catherine, thanks so much for your awesome review! We really appreciate your ongoing support. Let us know if you ever need any assistance.

Rated 5 out of 5 stars

Game changer for apartment puppy…

Game changer for apartment puppy training
Living in an apartment, we needed a reliable potty solution for our puppy while she was still learning. We decided to try the Grassifier and honestly couldn't be happier.
The real grass made all the difference. Our puppy took to it almost immediately and now heads straight to it whenever she needs to go. It's significantly reduced accidents indoors and made toilet training much less stressful for both us and our pup.
The setup was straightforward, and the quality of the tray is excellent. It feels sturdy, easy to clean, and blends in much better than traditional puppy pads.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Elderly dog loves his potty

I have an elderly dog who struggles to get to the park as frequently so this potty grass on our balcony is such a relief for him. It's big and sturdy as he's a 30kg boxer. I had bought another brand online and its was so lame and broke after 2.5months.

I shopped around and found Real Grass Potty... It's so easy to maintain and the guys who run it are so helpful.

Sometimes my dog lays in the grass when I refresh the turf.

Highly recommend. Dont cheap out.

June 1, 2026
Unprompted review
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Reply from Real Grass Puppy Potty

Hi Sarah, so glad to hear this has helped your boxer - always warms our heart to hear stories like this! Please reach out if we can ever be of any other assistance.

Rated 5 out of 5 stars

We recently purchased the grassifier…

We recently purchased the grassifier and honestly couldn’t be happier. Very practical for daily use and my pup took it straight away. Also, makes toilet training so much more easier. 100% recommend this to all dog owners.

June 9, 2026
Unprompted review
Real Grass Puppy Potty logo

Reply from Real Grass Puppy Potty

Hi Akhil, thanks so much for your awesome review - really appreciate you taking the time to leave your feedback. Please let us know if you need any assistance in future.

Rated 5 out of 5 stars

Great Product!

We honestly didn’t expect something this simple to work so well! The Real Grass Puppy Potty has been an absolute game changer for toilet training. Our puppy took to it almost immediately because it uses real grass, and it’s made apartment living so much easier and cleaner.

The quality is excellent, odour control is far better than synthetic mats, and cleanup is surprisingly easy. It’s also been amazing during bad weather and late-night potty trips. You can tell a lot of thought has gone into the design.

If you’re struggling with puppy training or live in an apartment, this is 100% worth trying. One of the best purchases we’ve made for our pup! 🐶🌱

April 1, 2026
Unprompted review
Real Grass Puppy Potty logo

Reply from Real Grass Puppy Potty

Hi Jordan, thanks so much for your thoughtful review - really pleased to hear it's helped with training your puppy! Let us know if you need any other assistance in future.

Rated 1 out of 5 stars

This company is a scam

This company is a scam! They will not accept returns for an unused product that shows up not as advertised.

September 1, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible customer service and scam of a product

Their puppy potty product is designed to use a plastic liner under turf (thereby just killing it quickly) meaning the timber box is useless and just decorative: for almost $200.
When I realized their product page had false information (also didn't fit the common turf in my state) I requested a return of my unused product. Not only was the customer service horrendous, they stated they couldn't provide a return because they couldn't afford to? What's more is that the review site they use allows them to delete negative reviews!
Completely unprofessional company and waste of money: if you can hammer 4 pieces of wood together and stick a plastic sheet in it, save yourself almost $200 and dealing with scam artists. Am in the process of reporting this business to consumer affairs.

October 2, 2025
Unprompted review

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