Reapit Reviews 

We subscribe to REAPIT products however in the various buy outs of differing products and companies that REAPIT has undertaken over the past few years we have be overcharged. There responses to rectify the situation have fallen on deaf ears. WATCH EVERY MONTHS INVOICE WITH THIS GROUP.

Very impressed with the swift response to an issue with my PC that could have resulted in being unable to generate vital work. The technician who called was extremely helpful and clear with his advice and help.

Super service from Shaun Chand :)

Kenny is always really helpful and where he can turns around my queries quickly. I know i've emailed a fair amount over the last week or so!

Thanks for all your help as always!

We are an estate and letting agent using ReapIT for several years now. Whilst the product is generally good, the support is woefully poor. By way of example:

Yesterday 67 of our data records have been corrupted due to an "upgrade". No call from our Accounts Manager, no apology from Support. Just you'll need to go and "Re-key" these records. You are entrusting all your Customer data in a cloud provider. This isn't the service you would expect.

The same day, coincidentally we request a small template change and Support kindly tell us that will be £80+VAT. We asked to do the charge ourselves as all templates are supposedly able to be edited by the user, the answer was this one is "special". When we asked for the case to be escalated, we're told there is no escalation procedure. Emailed our Accounts Manager (you can guess) no response.

Having said this ReapIT is overall a good product. But expect poor support and extra charges whenever you need anything changed no matter how small.

Its all went smoothly. Shaun was very helpful and got the job done quickly and with no hassle.

Sorted! Thanks so much!

Thank you for your prompt response to my enquiry and also for calling me when planned. Apologies it was such a quick fix!

Kenny was a great help!
Our new user had issues logging in and Kenny sorted it in a matter of minutes. He was very polite and efficient. Really appreciated :)

Kenny was really quick in resolving the issue i was facing in terms of running reports.

Kenny was straight forward, concise and dealt with the issue promptly.

I would like to express how impressed I am with William Hodgson, he is very friendly, very thorough and is always so helpful! :-)

Thomas has been absolutely amazing. Fast, efficient, straight to the point. Goes over and beyond to keep all parties updated. Please give him great thanks on my behalf.

Amazing Customer Service!!
Thomas Vaziritabar has been extremely helpful with solving problems and showing how to use the software to its full capability. Would definitely recommend just based of customer service.

Kenny was really helpful, sorted the issue that I had with reapit super quickly!!

Kenny was able to fix the issue really quickly.

Shaun Chand is very helpful and efficient

This is the second time Kenny has come to the rescue!
Technical issue was resolved very quickly.
Thank you Kenny!