rebuy.de Reviews 

First and last eXperience on Rebuy iTALIAN SITE. Order cancelled with a excuse (wrong shipping address - obviously not true) and no refund on Paypal, which could be in real time as my payement was (they just say "as soon as possible"). Support is non existing, no replies after days. STAY AWAY FROM REBUY.

Prima ed ultima esperienza sul sito italiano. Ordine annullato con un pretesto (indirizzo incompleto ovviamente non corrispondente a verità) e ancora nessun rimborso Paypal (che volendo potrebbe essere fatto istantaneamente come lo è stato il pagamento).

It’s a fast and safe website for selling books, DVDs and electronics. I used it to sell my phone, watch and lots of books; always fast and uncomplicated.

Hat alles gut funktioniert, war super schnell da.

Top Ware, Super Service

Always works perfectly when selling stuff. They check the products you send in quickly and you have the money in just a few days.

In warranty claim for a Samsung S22 USB connector wrongly declined
Rebuy claims damage which clearly isn't the case. Rebuy warranty is a pathetic.
Ordernummer: TRN50313049
Klantnummer: 14794890

Don't sell here, don't do it. And If you do.
Make sure you document or video everything you send to them.
My Camera set was returned to me without the battery.
Made a complain and I was told to show proof.
So video/document what you are selling to them, the whole process of sending to them or find better options.

I can't say much about the products from rebuy. I ordered only once a product which was not delivered by their logistics provider Hermes. The stated reason was that I was not home.
Normally when you are not home there are several options the logistic provider can choose, the safest one being to leave the package in the nearest office and leave you a note (as everyone else does). Instead Hermes decided to return the product. Overall big disappointment from the service!

Pro: the iPhone arrived almost on time. (Monday instead of Saturday)
Con: it wasn’t in „like new“ condition. So it wasn’t what I ordered. It has a middle sized scratch in the front display, two scratches on the back camera and only 95% battery capacity left.
They didn’t answer to my inquiry on they’re website. But that’s the only opportunity to get in touch with rebuy. After two weeks I got a chat with an employee, and he refused me an exchange. I have to pay the return shipping myself, he said.

* is this customer service?! I am so disappointed and don’t know what to do, because I don’t have a second phone to use instead.

Addition 14.12.2023: Rebuy offered to contact me via the contact form. I won't do this because it won't be answered. My request from November is still unanswered.

Unlawful company that doesn't pay what you send them. I sent a camera body (1800 euros) using their shipping service, about 3 months ago. They are not answering my calls or my emails, and they won't provide an address (even email address) for my lawyer to send a formal letter. Absolutely illegal. I still haven't received a quote for the camera body or a payment. They also requested the receipt of the camera, which I promptly sent.

EDIT.
The company says the outcome of my payment is dependent on what the shipping service says (the shipping service didn't say anything for 3 months now), but they forget my contract is with them and not with the shipping service. Again, they didn't give me informations on how to file a formal complaint with my lawyer.

UPDATE

At the end of november they contacted me saying they won't pay. They gave the blame to UPS even if the sale contract was with them and not UPS. I can only act with a lawyer from now on. 1800 euros probably gone (if not simply gone, they will be gone in lawyer expenses).

The company is unfair and dishonest in its business practices. They will try to pay you less for your item, regardless of its condition. They will also keep the original box if the item does not meet their arbitrary standards. They haven't sent me back the original iPhone 12 box and sim tray remover which will have an impact for their future selling.

I have sent this company 6 Airpods since 2 Oct, Until now 1 Nov I haven't received my money yet and they claim that they have sent it. I'll update this review when I get an update from them.
Unstaisfied as in their ads they say payment after 24h of items arrivial. yet it's been more than 2 weeks since I sent the items and until now no payment received.

Sold my headphones for 108€, in very good condition. They resell it for roughly 250€, corresponding to the same model and condition.

The delivery time takes too long. The book hasn't arrived after 9 days after purchasing it. They just sent me a message that it takes a little longer - up to 6 more days until it arrives - NEVER AGAIN REBUY!!! The promised "refund" is not a refund at all since the purchase was made via "on invoice." Nothing was yet paid - it was agreed to pay when the book arrives. In your email you explained to me that the shipped book has no tracking number and is most probably lost. Your proposal for a compensation (coupon for free delivery) does not help me at all since I promised myself that I wont NEVER ever again purchase anything at Rebuy!

I’ve received the wrong product in one of three purchases

Update: Ive received the whole money (with the delivery cost), so well done

They offer an attractive price for users selling used devices, and once the device is sent, they "edit" this offer down to a third of the value promised. In my case, it went from 110€ to 40€. I declared the device's condition accurately, so there would be no reason it would be worth 1/3 of the value. I ended up unfortunately taking the offer. I was concerned after reading feedback from other customers that, after denying the counteroffer given by Rebuy, reported having received the item back in worse condition than when they sent it.

Support don't answer, waited 14 days.

The app is intuitive and smooth, it’s fast to find a product and make a purchase.

The phone is in perfect condition just as a new one. And the price is pocket friendly. I would 100% recommend.

I have been sent a defective device 3 times. When I return it (with the 30 day period) they refuse a refund and say it is fixed and send it back. Three times! This company is not an environmental choice as the distance this one e-reader has travelled is shame. I don't want a replacement product I have zero faith in the 'repair' process as it only works a day or so before it freezes again. This whole thing was embarrassing as it was meant to be a gift.