Recliner Collection Reviews 364

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, finding the chairs comfortable and well-made, often exceeding expectations. The ordering process is described as easy and efficient, with many appreciating the prompt delivery service and excellent communication throughout. The staff are frequently highlighted for their helpfulness and professionalism, making the overall experience very positive. However, some customers experienced issues with delivery, noting that some delivery partners were not as careful or efficient, leading to minor inconveniences like mud on carpets or feeling rushed. A few people also mentioned that the product descriptions, particularly regarding size or specific features like massage options, didn't always align perfectly with their expectations.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising the chairs for being comfortable,... See more

Delivery service

Users describe positive interactions with delivery services, frequently highlighting the ease of ordering,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the excellent quality of the chairs,... See more

Order

People report positive experiences with order. Customers consistently praise the easy ordering process, with... See more

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I requested swatch samples which arrived very promptly. Very easy to order chair on line and kept in the loop all the time regarding dispatch date and delivery date. 2 man delivery who assembled cha... See more

Rated 5 out of 5 stars

We ordered our two now chairs without any hassle no salesmen involved they were delivered as promised by two man crew who put them together and instructed on their use. We are very happy with the cha... See more

Rated 5 out of 5 stars

Leather Lift Recliner in Tan. I saw my product on the website and requested a swatch which arrived within 2 days. The chair appeared to match my existing DFS Leather Suite. I placed the order with 10... See more

Rated 5 out of 5 stars

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched an... See more


4.7

Excellent

TrustScore 4.5 out of 5

364 reviews

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Rated 5 out of 5 stars

Brilliant!

Easy ordering, very helpful delivery drivers put chair together, delivery well within time scale. Lovely comfortable chair which works well. Very pleased.

May 11, 2026
Rated 3 out of 5 stars

VERY DISAPPOINTED

Be truthful. Improve on customer services
NOT YER RECIEVED Goods

April 27, 2026
Recliner Collection logo

Reply from Recliner Collection

Dear Norma

Thanks for taking the time to write a review, I have just left you a voicemail , I am sorry there has been a slight delay on your order but can see the delivery is booked for tomorrow.

Feel free to call me on 01273 917336 to discuss

Many Thanks
Lee Burridge
Customer Service Manager
01273 917336

Rated 5 out of 5 stars

Excellent quality recliner chair

Excellent quality recliner chair. Plush, comfy and exactly as described. The heat and massage are great, much more efficient than I was expecting for such a good price. Delivery was also well communicated and prompt.

December 9, 2025
Rated 3 out of 5 stars

The chair itself is fine

The chair itself is fine . The delivery
drivers were not . We are both disabled and had to persuade them to set it up. They didn’t appear to understand much English . The final thing was they never wiped their feet , so we consequently had mud all over our carpet

March 9, 2026
Recliner Collection logo

Reply from Recliner Collection

Dear Carole,

We appreciate you bringing this to our attention. We're sorry the delivery experience wasn't satisfactory, especially given your circumstances. We'll address the setup assistance and communication issues with our delivery team, along with the issue of cleanliness.

Feel free to call me on 01273 917336.

Many Thanks
Lee Burridge
Customer Service Manager
Recliner Collection

Rated 5 out of 5 stars

Fantastic service

Fantastic service from start to finish, spoke to a gentleman regarding a query I had about the chair, he was very helpful and found the answer for me within a couple of minutes, I went ahead and booked online, within minutes of placing my order I received a telephone call from the gentleman to say that my order had been received and he explained the procedure from there.
I received the chair exactly a week later, I received a telephone call from the delivery company the day before to say when it would be arriving and then an email the same day as the call with a three-hour slot, I then received a telephone call half an hour before the chair arrived, the delivery gentleman were very respectful taking their shies off on entering the property, the chair was put together very swiftly and checked over, the chair is nicer than expected and so comfortable, overall a fantastic service from start to finish I would highly recommend.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

This company could not be more helpful…

This company could not be more helpful and I really needed help. Nothing was too much and any issues I had encountered with other companies were no problem. I ordered two items that were despatched and delivered very fast. Ecstatically happy!

February 9, 2026
Rated 5 out of 5 stars

It was a very good experience

It was a very good experience. From the date of ordering to delivery was very quick. It was all done so efficiently that i was very impressed. The tracker was brilliant I knew exactly where the van was and when it would arrive. I have had my chair for a week and it is so comfortable. The massage and heat is really helping my back.

February 9, 2026
Rated 5 out of 5 stars

Excellent company

The whole process, from choosing my chair online & requesting a fabric sample (which arrived very quickly) to delivery, was straightforward and efficient. The staff I spoke to were helpful & friendly & I was kept informed of progress at all stages by email, txt or tel call.
I am delighted with my chair & with the service I received & would have no hesitation in recommending this company.

February 2, 2026
Rated 5 out of 5 stars

I absolutely love the chair

I absolutely love the chair delivery went smoothly and delivery team was excellent. The chair is amazing so many different massage options and 3 heat options when you operate the lift and recline it is really quiet. All in all fantastic

January 26, 2026
Rated 5 out of 5 stars

Highly Recommend

Very pleased with the chair - good quality at a great price. Can’t fault the service from ordering through to delivery and the staff were very helpful when I had a couple of queries before ordering. Highly recommend.

December 29, 2025

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