After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... See more
Company replied
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Review summary
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Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could... See more
Company replied
Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us Neil and Mel very good helping out dismantling old bed and showing us... See more
Company replied
Martin and Stuart, delivered order number 1034SRC17187. They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and w... See more
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Company details
The Recliner Factory
Written by the company
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Contact info
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, United Kingdom
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent men
The two chaps who delivered my bed, Mike and Andy. They were helpful, obliging, cleaned up after themselves, I was impressed. Well done chaps. Rose
December 12, 2025
Unprompted review
Reply from The Recliner Factory
Thank you, Rose, for sharing your feedback! We’re delighted to hear that Mike and Andy provided such helpful and obliging service during your bed delivery. It’s great to know they left everything clean and tidy and made a positive impression. We truly appreciate your kind words!
Warm regards,
The Recliner Factory Team
Onkar was brilliant demonstrating the…
Onkar was brilliant demonstrating the Malvern chair to me and my mom. Lots of advice was provided along with helpful information. He was very pleasant and knew how to talk to my elderly mother. The malvern chair exceeded our expectations and didn't hesitate in placing an order.
December 11, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for sharing your experience! We’re delighted to hear that Onkar provided such a brilliant demonstration of the Malvern chair and offered helpful advice for you and your mother. It’s wonderful to know the chair exceeded your expectations and that you felt confident placing an order.
If you need any further assistance or have questions, please don’t hesitate to reach out.
Warm regards,
The Recliner Factory Team
Reply from The Recliner Factory
Thank you for sharing your experience and the five-star rating.
Warm regards,
The Recliner Factory Team
I would highly recommend this company.
An excellent experience from the salesman to the delivery/installing. None of the staff were pushy at any stage, a really good company to do business with.
I would highly recommend them!
December 3, 2025
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback! We’re thrilled to hear that your experience was excellent from start to finish. It’s great to know our team made the process smooth. Your recommendation means the world to us, and we truly appreciate your trust in The Recliner Factory.
Warm regards,
The Recliner Factory Team
Neil and Dean , very careful and conscientious
Neil and Dean were very considerate, really taking care when bringing everything in and out. Explained everything well and helped us with the controls. Really appreciate their work.
December 8, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for your wonderful feedback! We’re so pleased to hear that Neil and Dean took great care during delivery and made sure everything was explained clearly. It’s fantastic to know they helped you feel confident with the controls. We truly appreciate your kind words and look forward to serving you again in the future.
Warm regards,
The Recliner Factory Team
As soon as Onkar introduced himself i…
As soon as Onkar introduced himself i felt really comfortable with him i recently lost my husband & he sat & listened to me he was Really pleasant & a asset to the company it was a pleasure to meet him
December 5, 2025
Unprompted review
Reply from The Recliner Factory
Thank you so much for sharing your experience. We’re truly touched by your kind words about Onkar. It means a lot to know he was able to make you feel comfortable and supported during such a difficult time. We’re proud to have him on our team and will make sure your feedback is shared with him. It was an absolute pleasure to serve you, and we’re here whenever you need us.
Warm regards,
The Recliner Factory Team
Both were on time and did a great job…
Both were on time and did a great job and was great with the dog. Friendly and very informative on the chair and the best way to care for it.
December 5, 2025
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind words! We’re delighted to hear that both team members were punctual, helpful, and made you feel comfortable, especially with your dog. It’s great to know they provided useful advice on caring for your chair. We truly appreciate your feedback and look forward to serving you again in the future.
Warm regards,
The Recliner Factory Team
Very good service
Very good service. Good demonstration and explanation of everything.
December 4, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for your feedback! We’re delighted to hear that you received very good service and that the demonstration and explanation were clear and helpful. Our goal is always to make the process simple and informative, so it’s great to know we achieved that for you.
If you have any further questions or need assistance, please don’t hesitate to get in touch, we’re always happy to help.
Warm regards,
The Recliner Factory Team
Fabulous furniture and very helpful…
Fabulous furniture and very helpful representative. Everything was explained in detail, I was offered what I wanted within my budget
December 3, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for your wonderful feedback. We’re delighted to hear that you love the furniture and that our representative was so helpful in explaining everything clearly. It’s great to know we could provide exactly what you wanted within your budget. If you need any further assistance, we’re always here for you.
Warm regards,
The Recliner Factory Team
Ray was polite and very enthusiastic…
Ray was polite and very enthusiastic about his job and very proud of his company.
December 3, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for sharing your feedback. We’re delighted to hear that Ray was polite, enthusiastic, and proud to represent our company. We truly value team members who bring passion to their work, and it’s wonderful to know that came through in your experience. If you need any further assistance, we’re always here to help.
Warm regards,
The Recliner Factory Team
Bed fiited
Came when they said they would, extremely polite and courteous, just got on with thier job and explained everything before leaving, and took away the rubbish as well, 2 very nice and jolly guys.
December 2, 2025
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful feedback! We’re delighted to hear that our team arrived on time, were polite and courteous, and took care of everything, including clearing away the rubbish. It’s great to know they explained everything clearly and made the experience so positive. We’ll be sure to pass on your kind words to the two jolly gentlemen, they’ll be thrilled!
If you need any further assistance, please don’t hesitate to get in touch. We’re always here to help.
Warm regards,
The Recliner Factory Team
Martin provided a thorough…
Martin provided a thorough demonstration and I was very impressed with the quality and comfort of the chair.
December 2, 2025
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind words! We’re delighted to hear that Martin provided such a thorough demonstration and that you were impressed with the quality and comfort of the chair. We’ll be sure to share your feedback with Martin, he’ll be thrilled to know he made such a positive impression.
If you have any further questions or need assistance, please don’t hesitate to get in touch. We’re always happy to help.
Warm regards,
The Recliner Factory Team
Excellent service and good care to…
Excellent service and good care to ensure correct chair. Lovely Alex.
Thank you xx
December 2, 2025
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback! We’re delighted to hear that you received excellent service and that Alex took such great care to ensure you had the perfect chair. Your kind words mean a lot to us, and we’ll be sure to share them with Alex, he’ll be thrilled!
If you need any further assistance, please don’t hesitate to reach out. We’re always here to help.
Warm regards,
The Recliner Factory Team
It was a great service
It was a great service. The chair is lovely, good colour match and works well. The salesman and delivery driver were very helpful. Delivery was very good, only two weeks.
December 2, 2025
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback! We’re thrilled to hear that you’re happy with your new chair, the colour match and functionality sound perfect. It’s great to know our salesman and delivery driver were so helpful, and we’re delighted the delivery was quick and smooth for you.
If you need any further assistance or have questions in the future, please don’t hesitate to get in touch. We’re always here to help.
Warm regards,
The Recliner Factory Team
Excellent collection of chairs in a…
Excellent collection of chairs in a wonderful range of fabrics and colours. The agent was very helpful!
December 1, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our excellent collection of chairs and the wide range of fabrics and colours. It’s great to know our agent was so helpful in guiding you through the options. If you have any further questions or need assistance, we’re always here to help.
Warm regards,
The Recliner Factory Team
I love my new Tilt in Space chair.
Just had my recliner delivered by Martin & Stuart and I am absolutely delighted with my new chair. Stuart & Martin telephoned earlier this morning to say what time they expected to arrive, and they were on time. Martin and Stuart were absolutely fantastic and nothing was too much trouble, despite them struggling to remove our old sofa. I would definitely recommend Martin & Stuart for any delivery. 10/10.
November 27, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for sharing your experience. We’re delighted to hear that Martin and Stuart provided such fantastic service and made sure everything went smoothly with your delivery.
We’re thrilled that you’re absolutely delighted with your new chair, and your recommendation means so much to us. If you need any further assistance or advice, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
Rob B was absolutely fantastic
Rob B was absolutely fantastic. He was very patient and helpful with all my needs , very soft spoken and very respectful. Explained everything very clearly.
November 26, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for sharing your experience. We’re delighted to hear that Rob was so patient, helpful, and respectful throughout your visit. It’s wonderful to know he explained everything clearly and made the process comfortable for you.
If you need any further assistance or advice, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
Tim and Lawrence delivered the chair…
Tim and Lawrence delivered the chair and gave an uncomplicated demonstration. They removed the packaging and made sure the room was clean and tidy before they left.
November 26, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for sharing your feedback. We’re delighted to hear that Tim and Lawrence provided a smooth delivery and a clear, uncomplicated demonstration. It’s great to know they took care of everything, including removing the packaging and leaving your room clean and tidy.
If you need any further assistance or advice, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
Good salesman and very knowledgeable
Good salesman and very knowledgeable
November 26, 2025
Unprompted review
Reply from The Recliner Factory
Thanks for the review and feedback
Warm regards,
The Recliner Factory Team
Delivered on time
Delivered on time, assembled quickly, all rubbish and other chair removed, and was given full instructions on the operation by both Lawrence and Tim excellent service.
November 25, 2025
Unprompted review
Reply from The Recliner Factory
Thank you for sharing your feedback. We’re delighted to hear that Tim and Lawrence provided a smooth delivery and a clear, uncomplicated demonstration. It’s great to know they took care of everything, including removing the packaging and leaving your room clean and tidy.
If you need any further assistance or advice, please don’t hesitate to get in touch.
Warm regards,
The Recliner Factory Team
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