Record go Mobility Reviews 

Do not trust this company. Their aim is to rip you off when you return car. They tell you to check the car when you collect. You should spend about 20 minutes on videos and photographs as they go round with a torch and 2 of them to find something anything!!
Cost us 320 euros on a fault that was not us as the car was parked up after we had travelled. Thieving company do not go near

Terrible experience, do not recommend

I returned the car with a full tank, and that was confirmed at the moment of drop-off. The next day, with no prior warning and no evidence whatsoever, they told me the tank wasn't full and tried to charge me for it. On top of that, they added extra charges that were also never mentioned at drop-off, only the following day.

From there, the customer service was some of the worst I've experienced with a rental company: every call I made gave me a different story that contradicted what I'd been told before. I was never allowed to speak again with the person I handed the car over to, to clear up the misunderstanding. I was told multiple times that 'the manager would call me' to sort it out, and that call never came. On one of the calls, they even called me a liar, without ever providing a single piece of evidence for what they were claiming.

Unjustified charges, surprise fees added days after drop-off, zero seriousness in customer service, and constant contradictions between different agents. If you can avoid renting from this company, do.

Very disappointing experience with Record Go in Palma de Mallorca.

When I collected the car, no staff member inspected it with me. I was told to take my own photos and videos, which fortunately I did.

After returning the vehicle, I was charged for scratches on the right side mirror, even though my collection video clearly shows the scratches were already there before I drove the car.

Despite providing this evidence, my dispute was ignored and my debit card was charged.

I cannot recommend this company. If you rent from Record Go, make sure to thoroughly photograph and video the entire vehicle before leaving the parking area.

Fast, efficient, without much bureaucracy. 5-star check-in and check-out. Thank you.

Fast and easy organization, good price and lovely people! Kudos to Mariana who helped us with everything, she is amazing!

for 10 years on every trip with record go.

The queue at the Mallorca airport was endless and it took more than 30 minuets to get service even with remote check in (I still don’t understand why remote check in if you are forced to repeat the process again …
The car was what I ordered, clean, fueled, can’t complain. But, Even though I booked rental with full coverage , they pushed me another 45 €service because as the guy said, in case of problem with the car they’ll not answer and if they answer they’ll charge 250€ to assist…
I returned the car fully fueled and the return process was really easy and fast but, I did not get the 93€ fuel refund
Problem, there is no way to get to the support , only automated answers that gets you no where
Still waiting for refund…
I don’t intend to work with them in the future

⭐☆☆☆☆ – Stay away from Rentit Go

My experience with Rentit Go has been absolutely terrible.

When I arrived to collect my rental car, I had to wait for more than an hour before I was even helped. After that, they simply handed me the keys and told me to find the car myself. No employee accompanied me to inspect the vehicle. Instead, I was told to “take photos if you find any damage.”

That’s exactly what I did. I took photos and videos of the visible condition of the car. However, it’s obviously impossible to inspect the underside of the tyres.

The next morning, after arriving at my accommodation, I discovered an old screw lodged in the rear right tyre. The screw was located underneath the tyre, making it impossible to see during the collection. I even have video footage showing that the screw was on the bottom of the tyre when I inspected the car.

I immediately contacted Rentit Go to report the issue. Instead of receiving assistance, I was met by an extremely arrogant employee. The only response I received was that I had signed the rental agreement, so all costs were my responsibility.

What they conveniently ignore is that I was required to sign the agreement before I had even seen or inspected the vehicle. That is neither fair nor transparent.

There was no willingness to investigate the facts, review my evidence, or provide any reasonable customer service. They simply hid behind the contract instead of taking responsibility for a proper vehicle handover.

A professional rental company should inspect the car together with the customer before handing over the keys. Rentit Go does not. Instead, they leave customers to inspect the vehicle alone and then refuse to consider obvious evidence when problems arise.

I strongly advise anyone considering Rentit Go to choose another rental company. My experience has been unprofessional, unfair, and extremely disappointing.

Terrible experience. My reservation was refused even though I presented a valid driver’s license that met the requirements published on their website.

I paid €370, received no car, and more than a month later I still haven’t been refunded, despite repeated reminders.

To make things worse, I was sent to one of their partner rental companies, where the price was more than double my original booking.

I would not recommend this company. Be prepared to be denied service, redirected to a much more expensive alternative, and left waiting for your refund.

Although I was planned to receive a Toyota CH-R, I was given an old Jeep Renegade. The vehicle was notably an old model and very uncomfortable. You could easily notice that the shocks were on their last lap.
More of an issue for me was the fact that I was charged an upfront amount of €102.37 for fuel in case I did not return the car with a full tank. I was only told this after doing the paperwork and signing the contract when picking up the keys. Very clever indeed. Although I returned the car with a full tank of fuel, I was sent some invoices for Total comfort cover, Cargo de servicio Y Respotage, Cargo por combustible! All these added up to a significant amount and was deducted from the fuel deposit. For me, this is very dishonest and does not give a good sense of the company’s values. I expect these important things to be explained upfront. Very disappointing!

I regularly use recordgo always with full cover and bring it back with a full tank. This time I received an invoice for a full tank of petrol although I showed the staff my petrol receipt.
The tank was full.
I expect a better service or maybe this is normal.

Good service,

The staff were very ethical and reassuring and the car was fine. If there was as sign indicating the Meeting point at Fiumicino would be more reassuring.

I strongly advise anyone considering renting from Record Go Málaga Airport to think twice.

My rental agreement was fully prepaid and valid from **July 6 until August 21**.

The first issue was the collection process. After arriving at Málaga Airport, I had to wait **4 hours** at the Record Go desk before receiving the vehicle. My flight from Sweden took only 3 hours and 45 minutes, yet collecting the car took even longer. Such waiting times are unacceptable for a company operating at a major international airport.

Five days later, I had to return to Sweden due to an unforeseen family emergency. As I intended to return to Málaga shortly, I parked the vehicle in Record Go's designated parking area and kept the key so that I could continue using the car under my existing rental agreement.

Despite my contract remaining valid until **August 21**, I unexpectedly received an email stating that Record Go had terminated my rental agreement. In addition, extra charges were applied to my payment card without any prior explanation or authorization that I was aware of.

Since then, I have sent **four written emails** requesting clarification and an immediate resolution. None of my emails has received any response. I am returning to Málaga next week, and despite having a valid prepaid reservation, I still do not know whether the vehicle will be available or how Record Go intends to resolve this situation.

The lack of communication is, in my opinion, the most disappointing aspect of this experience. Customers who have prepaid for a long-term rental deserve clear information, timely responses, and respect for the contractual agreement.
Based on my experience, I cannot recommend Record Go. The combination of excessive waiting times, unexplained contract termination, additional charges, and complete absence of customer support has made this the worst car rental experience I have ever had.

Avoid this company.

My experience with Record Go has been extremely disappointing. I strongly advise anyone renting from them to take hundreds of photos and videos before leaving the parking area. Photograph every mirror, wheel, bumper, door, roof, and every single scratch or mark on the vehicle.

After I returned the car, I received a damage claim for damage that was already present when I collected the vehicle. Fortunately, I took photos at pickup, and I am now disputing the charge with my evidence.

If I had not documented the condition of the car, I would have had no way to defend myself.

In my opinion, this has been one of the worst car rental experiences I have ever had. I will never rent from Record Go again, and I encourage others to be extremely cautious and document everything before driving away.

I rented a car for 3 days in Porto. I went for the full insurance issue and was able to pay in full at the desk. The staff were very helpful and car was delivered very quickly. No complaints about the car at all. Very clean medium SUV (Hyundia Bayon) and just had to fill up at nearby petrol pump before return. No issues at all!

Awful experience with RecordGo at Bologna Airport. I returned the car at 4 AM with no damage — I have time-stamped photos to prove it. At 8:30 AM they claimed damage was found and charged my credit card, ignoring the evidence I sent them. I've tried contacting both the garage and customer service since — no response from either. Avoid if you want any accountability from them.

When checking out the car at Barcelona Airport - the office refused to give me a clean car. I waited for over 1 hour to get the car and once I did it smelled smoke and and wasn't clean inside or outside. I complained but the rental office refused to give me another car unless I was willing to come back the next day. They stated that they had no car available although I booked 2 months earlier.

Today, when I returned the car, I was charged for both fuelling service and full tank although I just filled it up with 67 EUR at the gas station next to the airport. I have tried to call them but no response, and it's almost impossible to find a place on the website where you can report the error but I think I managed - but no response so far.

I would really avoid booking a car with this company in Barcelona.

Huge queue to collect, returned the car, received an email saying a full refund will be issued. 20 mins later 2nd email taking 325 euros due to damage. Sent an email with pics/video showing no damage - over a week later no response. Scam - avoid and use another provider.