Was not looking forward to car shopping! Luckily, I found a lovely little Polo, low mileage and very clean. Paul made the experience pain free, very efficient, knowledgeable and friendly service. Pick... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having recently purchased a Ford Focus Vignale the customer service I received from all the team was first class.A special thanks must go to Will,Stew and Jamie for sorting a few little niggly things... See more
Company replied
Great car selection and no unrequested pressure from sales staff to buy until help was needed. Once we decided on a car the purchasing process was straighforward, again with no pressure to upsell serv... See more
Company replied
Very professional company car bought and acquired same day. Paul handled everything highly recommended this company. Also got a fantastic trade in deal well worth trying here if they have what you are... See more
Company replied
Company details
Written by the company
We are a used car specialist based in Shiremoor, Newcastle Upon Tyne. We are based at the north end of the Cobalt Business Park, and we are only 1 mile from the Silverlink Shopping Park, covering Whitley bay, Wallsend, North Shields, Tynemouth, North Tyneside & the North East. We offer quality used cars at very affordable prices. If you are looking for fantastic savings on your first car or looking to upgrade, you can be sure that you will find competitive prices and the best service from Redgate Lodge. Bosch Car Service – Redgate Lodge positioned in North Tyneside, opposite The Village Hotel at The Cobalt, have some fantastic offers on MOT, Car Servicing, Engine Diagnostics, Exhausts, Car Batteries and Discount Tyres at trade prices. Book in online or request a quote for any car repairs you may have. Redgate Lodge Bodyshop is situated on Westmorland Road in North Shields. We have a fully operational vehicle body shop that takes care of all of our bodywork and we have two large vehicle ovens, large enough for vans.
Contact info
New York Road, NE27 0ER, North Shields, United Kingdom
- 01912661081
- enquireies@redgatelodge.co.uk
- www.redgatelodge.co.uk
4.9
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New car awesome experience
The sales executive ( Will Sibley ) was amazing, professional, friendly and helpful. The forecourt was easily accessible all vehicles visible. Office welcoming and comfortable. The whole process of purchasing my new car was amazing. Well recommended.
June 29, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your fantastic review. We’re delighted to hear Will made your experience so enjoyable and that you found the whole process smooth from start to finish. We really appreciate your recommendation—enjoy your new car!
Paul Souter
Paul Souter. What a sales man. Struggled to get finance for a car and he said fine worry we will sort it this car is your destiny. And only took three days to get an agreement. Thank you Paul from me and the family. See you in 5 years ⭐️⭐️⭐️⭐️⭐️excellent customer service and great customer support 🤝
June 26, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your fantastic review. We’re delighted Paul was able to help you find the right finance package and get everything sorted. It’s great to hear you felt supported throughout the process. Enjoy your new car
Will was extremely helpful and polite
Will was extremely helpful and polite, making the purchase of our new Focus simple and straightforward.
June 25, 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review
Once again a fantastic experience
Once again a fantastic experience from booking to collection! The guys at Redgate always go the extra mile to make sure everything is sorted for me. Thanks again!
June 25, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your continued support and your great review! We’re delighted to hear you had another fantastic experience with us. We really appreciate your loyalty and hope you enjoy your new car. See you again next time!
Beautiful cars & Great service
Garage full of beautiful cars, and absolutely fantastic service from Paul S and the rest of the team. Would recommend to all my family / friends!
June 20, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for the great review
Purchasing my new car at Redgate Lodge…
Purchasing my new car at Redgate Lodge has been the quickest and easiest turn around I've ever experienced. Will was fantastic.
June 23, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for the great review
It was a pleasant experience
It was a pleasant experience , Will was good from start to finish
June 19, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for the great review
Paul was very helpful and I am a very…
Paul was very helpful and I am a very happy customer
June 20, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for the great review
Just bought a car from Redgate today…
Just bought a car from Redgate today and the process from start to finish has been top notch. Dale was Helpful when felt like I was pestering on the phone and welcoming on arrival and the cars immaculate
June 20, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your great review. We’re really pleased Dale made the whole process easy and welcoming, and that you’re so happy with your new car. Enjoy it, and thanks for choosing Redgate Lodge!
Unrepairable stone chip on windscreen
I purchased a stunning car from redgate lodge & it was a straight fwd very professional process , then after a few weeks I noticed a stone chip on the windscreen which unfortunately couldnt be repaired , without hesitation after I reached out to redgate lodge they without any ifs or buts sent out a professional windscreen specialist ( Glass Assist ) who fitted a new windscreen , impeccable customer service from all parties
June 19, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your fantastic review. We’re delighted to hear you’re enjoying your new car and that our team could quickly resolve the windscreen issue for you. We’re pleased our aftersales service met your expectations. Enjoy your car, and thanks again for your kind words!
I just purchased my new car from…
I just purchased my new car from redgate lodge and it was the easiest car purchase I have ever done. I was looked after by Will and he is a credit to the company. I will definitely be back when I’m due a new car.
June 18, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your great review. We’re delighted to hear Will made your car purchase so easy and that you had such a positive experience. We look forward to welcoming you back when it’s time for your next car. Enjoy the new one!
Very professional company car bought…
Very professional company car bought and acquired same day. Paul handled everything highly recommended this company. Also got a fantastic trade in deal well worth trying here if they have what you are looking for.
June 16, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your great review. We’re pleased Paul made everything quick and straightforward, and that you were happy with your part exchange. Enjoy your new car, and thanks for the recommendation!
Excellent service
Having seen a car we liked via social media we rang to make an appointment to view. From the minute we arrived at the dealership we were greeted by Will who was extremely helpful in discussing the car and our purchase options. We have just been to collect it and we received excellent customer service from Will again. We would highly recommend Redgate Lodge. 5 stars from us 😁
June 11, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your great review. We’re really pleased Will looked after you so well from your first visit right through to collection. We really appreciate the recommendation, enjoy your new car!
What made are experience good was our…
What made are experience good was our salesman Dale he was very helpful and explained things so we understood
June 10, 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review, enjoy your new car!
I had an excellent experience buying a… Audi Q5
I had an excellent experience buying a car from Paul Laidler, the car I bought was presented in an excellent condition and was a completely hassle free sale, could not fault anything will definitely be back for another.
June 8, 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review, enjoy your new car!
just bought my second low mileage BMW…
just bought my second low mileage BMW from redgate lodge .could not be happier no hard sell no interfering sales patter good old fashion service. quick and done. many thanks
June 6, 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review, enjoy your new car!
Excellent customer service from Will…
Excellent customer service from Will who was incredibly knowledgeable, patient, and down to earth. Made the whole car buying experience stress free!
June 2, 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review! Enjoy your new car
Saturday viewed the car got the keys…
Saturday viewed the car got the keys today, in that time had a mot, ceramic coat painting.
I dealt with Will who was great with communication and a respectful person.
June 2, 2026
Unprompted review
Reply from Redgate Lodge
Thank you for the great review! Enjoy your new car
Great Service from Paul Souter at Redgate Lodge
Just bought a new car from Redgate Lodge. Traded my old car in and everything was dealt with brilliantly from the salesman I dealt with Paul Souter. Paul was great throughout and maintained good communication as he waited for me to get paperwork through after taking off a private plate from my old car.
Would definitely recommend Redgate Lodge to anyone looking for a new secondhand car.
June 2, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for your great review. We’re really pleased Paul took good care of you and kept everything running smoothly. We really appreciate the recommendation, enjoy your new car!
Smooth and straight forward process
Smooth and straight forward process, plenty of choice and every sales person welcoming without any pressure on purchase. Great experience
June 2, 2026
Unprompted review
Reply from Redgate Lodge
Thanks for the great review, enjoy your new car!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.