Plenty of choices of experience and some unusual choices. Easy to book and delivery was quick. Gift pack was nicely presented. Unfortunately, the QR code didn’t work on the recipient’s gift pack bu... See more
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Our treatments were lovely and relaxing and the staff were friendly & food great. The thing that let it down was bannatynes in milton keynes is beginning to get a little shabby and the actual area... See more
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The whole process of purchasing was good. However the recipient has yet to get the voucher in his mail box as requested at the time of purchase. All sorted by a lovely member of the team at red lett... See more
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Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold... See more
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Company details
Written by the company
Discover amazing gift experiences, activity days, unique gifts and gift ideas to solve all present buying dilemmas or order exciting experience days gift vouchers for all occasions.
About Red Letter Days
Written by the company
- Set up in 1989, Red Letter Days pioneered the concept of giving unforgettable experiences as gifts. The idea really caught people's imaginations and Red Letter Days today, with its iconic red box, is THE go-to gift experience company. Making memories over accruing ‘stuff’ is at our core and we offer a range of amazing experiences in the UK; giving our customers an unrivalled choice with something to suit every taste, occasion and budget. We love what we do and intend to continue building on our expertise and sense of adventure to reach new heights.
- Our experiences
- Many of our experiences make everyday life a little bit more special – like a few hours being pampered at a luxury spa. And some are genuinely once in a lifetime – like our Spitfire Passenger Flight. Red Letter Days also provides great corporate solutions for some of the UK's biggest companies. For the most inspiring way to make an experience the best day of your life, rest assured you’re in the original and the best hands in the business.
Contact info
United Kingdom
- trustpilot@redletterdays.co.uk
- www.redletterdays.co.uk
Red Letter Days Official Trustpilot
3.7
Average
25K reviews
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i was very pleased with the service…
i was very pleased with the service from red letter days and will be using them again
August 24, 2026
Reply from Red Letter Days
Thank you for your wonderful feedback, Jo!
We're delighted to hear that you were pleased with the service you received from Red Letter Days. Providing a great experience for our customers is always our goal, so it's fantastic to know we met your expectations.
We truly appreciate your support and look forward to helping you create more memorable experiences in the future.
-Emily
Not straight forward to redeem
Although you claim it is easy to redeem vouchers, I didn't find it easy at all.
Very easy for people to purchase, not so easy for recipients.
August 25, 2026
Reply from Red Letter Days
Thank you for your feedback Keith. We're sorry to hear that redeeming your voucher wasn't as straightforward as it should have been.
We understand your frustration, especially when the purchase process feels easier than the redemption experience. Our goal is to make using a voucher just as simple and enjoyable as buying one, so we're disappointed to hear we fell short in your case.
Your comments have been noted and will be shared with the relevant team as we continue to review and improve our redemption process. If you're still experiencing difficulties, please reach out to our customer support team with your voucher details, and we'll be happy to help.
We appreciate you taking the time to share your experience.
-Emily
We had an amazing day with our Red…
We had an amazing day with our Red Letter Days gift, we had a full day at Mercure Hotel and Spa - 2 treatments and afternoon tea and the use of the facilities for the day. So thank you Red Letter Days gift, keep the prices low and the adventures awesome 🙌
August 18, 2026
Reply from Red Letter Days
Thank you for your fantastic review Valerie! We're delighted to hear that you had an amazing day using your Red Letter Days gift at the Mercure Hotel and Spa. A full day of relaxation with treatments, afternoon tea, and access to the spa facilities sounds like a wonderful experience.
It's great to know that your gift helped create such a memorable day, and we really appreciate your kind words. Thank you for taking the time to share your feedback. We'll continue working hard to offer great value and exciting experiences for our customers.
-Emily
The ordering was grea
The ordering was grea, last just hope the day out will be the same.
August 25, 2026
Reply from Red Letter Days
Thank you for your lovely review Sarah! We're delighted to hear that the ordering process was great and easy for you.
We hope your day out is just as enjoyable and lives up to your expectations. Thank you for choosing us, and we appreciate you taking the time to share your feedback.
-Emily
The customer service is brilliant
The customer service is brilliant; I just had a chat with Ruch, and she sorted out all my issues. I'm very grateful, as it's all last-minute changes. Great service.
August 28, 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for your kind words Shelly! We're delighted to hear that Ruch was able to sort out all your issues, especially with those last-minute changes.
We truly appreciate you taking the time to share your experience and are glad we could provide the support you needed.
-Emily
Gift vouchers not received, although I received confirmation
I ordered gift vouchers for someone else's birthday, I did it on the day of their birthday so they received the email on the day. Unfortunately although I received a confirmation the recipient did not receive the email. I hadn't let them know I'd sent anything, but was surprised there was not a thank you, 3 days after I asked and was told, no email. It was easily remedied by contacting customer services, but I wish they had just sent the email and he'd received the gift on his birthday, it should be a straightforward process which would be generated automatically. I was disappointed that it didn't work as planned.
August 24, 2026
Reply from Red Letter Days
Thank you for your feedback Mel. We're sorry to hear that the gift voucher email wasn't delivered as expected on the recipient's birthday.
We completely understand your disappointment. Purchasing a gift voucher should be a simple and reliable process, especially when it's intended for a special occasion. While we're pleased that our Customer Services team was able to resolve the issue quickly, we appreciate that this did not make up for the recipient missing the surprise on their birthday.
Your comments regarding the email delivery process are valuable, and we'll ensure this feedback is shared with the relevant team for review. We want our gift voucher service to work seamlessly and provide the experience our customers expect.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
-Emily
Great experience
The instructors were very patient, the experience was fabulous, thanks to my son for the opportunity.
August 17, 2026
Reply from Red Letter Days
Thank you for your wonderful review Pauline!
We're delighted to hear that you had a fabulous experience and that the instructors were patient and supportive throughout. Our experience partners take great pride in creating an enjoyable and welcoming environment, so it's fantastic to know that this helped make your day so memorable.
A special thank you as well for sharing that this was a gift from your son. Experiences like these are all about creating lasting memories, and we're thrilled that you enjoyed the opportunity.
Thank you for taking the time to leave your feedback, and we hope to help you create more amazing memories in the future!
-Emily
Fantastic ordered a 3 super car drive…
Fantastic ordered a 3 super car drive with choise of 3 cars to drive and then a qualified driver to take round the course with photo , ordered and received an email with voucher and also a box package to make it special they loved it great fast service brilliant prices and so many activities to choose from. Thank you
August 24, 2026
Reply from Red Letter Days
Thank you for your fantastic review!
We're thrilled to hear that you had such a great experience purchasing the Supercar Drive package. It’s wonderful to know that the ordering process was quick and easy, and that receiving both the email voucher and presentation box helped make the gift feel extra special.
With a choice of three incredible cars, professional instructors, and photo opportunities, it really is a memorable experience, so we're delighted to hear it was so well received. We're also pleased that you found our prices competitive and enjoyed the wide range of experiences we offer.
Thank you for your kind words and for choosing us. We hope to help you find another amazing experience in the future!
-Emily
Easy to order
Easy to order, ticket came through super fast, and always letting me know what's happening, will definitely use next time to
August 24, 2026
Reply from Red Letter Days
Thank you for your fantastic review Peter!
We're delighted to hear that the booking process was easy and that your ticket arrived so quickly. We always aim to keep our customers informed every step of the way, so it's great to know our updates were helpful.
Thank you for choosing us, and we're thrilled to hear you'll be using us again in the future. We look forward to helping you book your next experience!
-Emily
Twycross zoo meerkat experience
Twycross zoo, feed the meerkats experience and afternoon tea. The booking process was a pain and was inaccurately described by red letter days. The online link didn't work, and when I finally got hold of the zoo, it turned out that the only way to book was by phone and it seemed that the only way to get the telephone number was by emailing them first. The actual experience exceeded expectations. The feeding was about an hour of behind the scenes, food prep and then actually feeding the eight meerkats. No petting allowed but they are very endearing. Afternoon tea was all laid out and very generous and very good. Don't go in school holidays if you like it quiet. The rest of zoo is interesting as well. A Good Day Out.
August 17, 2026
Reply from Red Letter Days
Thank you for sharing your feedback Lizzie. We're sorry to hear that the booking process was frustrating and did not match the information provided, but we're delighted that the actual experience exceeded your expectations.
It's wonderful to hear that you enjoyed the meerkat feeding experience, the behind-the-scenes insight, and the afternoon tea. We're also pleased that you found the zoo interesting and had an overall enjoyable day out.
Thank you again for your comments, and we're glad the experience itself made up for the challenges you faced when booking.
-Emily
We had a good day in all
We had a good day in all, it was very hot though. The gardens I imagine when in perfect conditions would be stunning, they were lovely anyway but like everywhere they had suffered with the heat waves, which couldn't be helped. The afternoon tea was nice, every member of staff were polite, friendly and helpful. This was a birthday treat. The only niggle I had was the cost, i probably wouldn't have gone if I'd been paying as it was too steep for my pension! But had a nice day with my daughter.
August 17, 2026
Reply from Red Letter Days
Thank you for your lovely feedback Lesley. We're delighted to hear you had an enjoyable day with your daughter and that you found the afternoon tea enjoyable. It's also wonderful to know that the team helped make your birthday treat special with their friendly and helpful service.
We appreciate your understanding regarding the impact of the recent heatwaves on the gardens and are pleased you were still able to enjoy them.
Thank you also for your comments regarding the cost. We value all feedback and will take your observations on board.
-Emily
The three course meal was amazingly…
The three course meal was amazingly delicious, tasty and well have us coming back again.
The breakfast was just okay and wee went happy that the toaster shot toasts onto the floor.
The room was large and felt empty.
The spa on the offer was from 7a.m. - 9a.m. the following morning which coincided with breakfast which was 8a.m. - 10a.m.
This left us frustrated and displeased!!
As the spa area is basically dedicated to people having actual treatments.
Despite all this, the setting is great and well be back for the food only.
August 24, 2026
Reply from Red Letter Days
Thank you for your feedback Don. We're delighted you enjoyed the three-course meal and the beautiful setting, and we're pleased to hear these are reasons you'll return.
We're sorry that breakfast fell short of expectations, particularly the issue with the toaster, and that the room felt lacking in atmosphere. We also understand your frustration with the spa access times overlapping with breakfast, making it difficult to enjoy both fully.
We appreciate your comments and will share them with the relevant teams as we continue to improve the guest experience.
-Emily
Helped me perfectly and promptly
Helped me perfectly and promptly, great customer service and couldn't ask for any better!
August 27, 2026
Unprompted review
Reply from Red Letter Days
Thank you so much for your kind words Jam! We're delighted to hear that you received prompt and effective support. Providing excellent customer service is always our goal, and it's wonderful to know we met your expectations. We truly appreciate your feedback and thank you for choosing us!
-Emily
The staff was realy nice and freindly…
The staff was realy nice and freindly and the pilets was very good brillent day
August 24, 2026
Reply from Red Letter Days
Thank you for your wonderful review! We're delighted to hear that you found our staff friendly and welcoming. It's great to know you had such a brilliant day with the team. We really appreciate your feedback and hope to welcome you back again soon!
-Emily
Speedy solution
Thanks you to Azemahle @ Customer Srvice, Red Letter Days. I lost my voucher and she located and re-sent. Perfect, speedy, easy.
August 27, 2026
Unprompted review
Reply from Red Letter Days
Thank you for your wonderful review Phillip. We're delighted to hear that Azemahle from our Customer Service team was able to quickly locate and re-send your lost voucher. Providing a speedy, easy, and hassle-free experience is exactly what we strive for, and we're pleased Azemahle was able to help. We'll be sure to pass on your kind words. We hope you enjoy your experience and thank you for choosing Red Letter Days!
-Emily
If you want to have fun in some high…
If you want to have fun in some high powered cars this is a great entry into finding what you like
August 24, 2026
Reply from Red Letter Days
Thank you for the recommendation Anthony! We’re delighted to hear you enjoyed the experience. Getting behind the wheel of a range of high-powered cars is a fantastic way to discover different driving styles and find your favourites. We appreciate you sharing your thoughts and hope to welcome you back for another exciting day in the future!
-Emily
Dreadful booking process and system failure
I was given a voucher for spa treatments. When I booked there were very few options local to me. I booked 2 treatments at the same place and had to pay £15 extra to cover the cost. I received a confirmation email and separate code for each treatment and the £15 was taken from my account. However, i was unable to retrieve the voucher for the second treatment. When I contacted RLD via "instant" chat it took 1hr 15mins for the agent to say there was no record of my second order or the extra payment on their system, despite me sending screenshots of the email confirmation and PayPal payment. It's then taken them 3 days to respond and tell me the same. This was a gift but is proving a stressful, difficult process, they are not acknowledging a failure on their part. I am awaiting a refund of the extra £15 I paid and confirmation of the remaining credit on my voucher.
August 23, 2026
Reply from Red Letter Days
Thank you for taking the time to share your feedback Yvonee.
We're very sorry to hear about the difficulties you've experienced when trying to redeem your spa gift voucher. We understand how frustrating it must be to have received confirmation emails and payment confirmation for the additional £15 charge, only to then be advised that the second booking could not be located on our system.
We appreciate that this was a gift intended to be an enjoyable experience, and we're sorry that the process has instead caused stress and inconvenience. As Trustpilot is a public review platform and we are unable to access account-specific information here, please could you contact our dedicated team at trustpilot@redletterdays.co.uk with your booking details, confirmation emails, and payment information? We will be happy to investigate this further and ensure your concerns regarding the £15 payment and any remaining voucher credit are reviewed thoroughly.
We apologise for the delay in resolving this matter and look forward to hearing from you so we can assist further.
-Emily
Excellent food and entertainment 👌
Entertainment was very good and food was excellent 👌
August 24, 2026
Reply from Red Letter Days
Thank you for your wonderful review Helen!
We're delighted to hear that you enjoyed the entertainment and found the food to be excellent. It's great to know that both aspects of your experience helped make your time on your experience so enjoyable.
We truly appreciate your feedback and hope to welcome you again soon for another fantastic experience.
-Emily
Quick and efficient process.
Quick and efficient process.
Offers of other deals was confusing.
August 24, 2026
Reply from Red Letter Days
Thank you for your review Mark. We're pleased to hear that you found the process quick and efficient. We always aim to make things as smooth and straightforward as possible for our customers.
We also appreciate your feedback regarding the offers of other deals. We're sorry to hear that this aspect was confusing, and we'll make sure your comments are shared with the relevant team as we continually look for ways to improve the customer experience.
Thank you for taking the time to leave your feedback, and we hope to welcome you back again soon.
-Emily
blown away with the makeup…
Really blown away with the makeup lesson experience - over 2 hours tailored to me, my skin and my objectives. No sales pitch, just a great customer service.
August 17, 2026
Reply from Red Letter Days
Thank you for your wonderful review Lorna. We're delighted to hear that you enjoyed your makeup lesson and found it both personalised and informative. It's great to know the experience was tailored to your skin, goals, and individual needs, with a focus on expert advice and excellent customer service. We appreciate your feedback and hope to welcome you back for another experience soon.
-Emily
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