I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more
I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more
The support is very good. It was relatively painless to switch cell network carriers. I changed the network from AT&T to Verizon on the fly. It worked as planned. thanks goes to RP CS Ren the agent... See more
Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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No wait chat experience with RP CS Ren
No wait chat experience with RP CS Ren. Knowledgeable help and to the point.
June 22, 2026
Unprompted review
Excellent Agent
The agent was very patient and professional. Ren handled my account concerns with care and resolved my issues.
June 22, 2026
Unprompted review
Customer service is good with RP CS REN
June 21, 2026
Unprompted review
Bad company
Can't get service spent over 30 mins on hold to get a refund.
June 20, 2026
Unprompted review
Easy Account Plan update
RP CS Ren walked me through exactly what I need to do showing me screen shots so I knew what I was looking for.
June 19, 2026
Unprompted review
RP CS Ren was terrific
RP CS Ren was terrific, exceptionally prompt, polite, just great service overall. Thanks RedPocket!
June 19, 2026
Unprompted review
Price is good. Better coverage
Price is good. I have CDMA (Verizon) service. The coverage is much better than the T-Mobile that I had before but there are still some dead spots on my commute home.
June 19, 2026
Unprompted review
Correct information
I was having an issue with getting the correct amount of data remaining in my account in both the app and on the website. RP CS Ren escalated the issue and generating the help code also got the correct info showing in both the app and the website.
June 18, 2026
Unprompted review
Great Customer Service
Ren from Customer Service was the best! Solved all my issues. I would definitely recommend RedPocket.
June 18, 2026
Unprompted review
Red pocket mobile is a scam!!!!.
Red pocket mobile is a scam!!!!.
I bought the $30 yearly plan from eBay for my family and my self. I bought about 9 lines . I clearly asked the customer support team if I could add more than one line on my account and they accepted. It’s has not been up to two weeks and they suspended all the lines without giving me a valid reason for doing that. To top it off they even deleted my account and I can’t ask for a refund .
Scammers scammers scammers
And they advised me against red pocket I didn’t listen
Scammers Scammers.
I need my $300+ refunded
June 17, 2026
Unprompted review
RP CS Ren is excellent in providing…
RP CS Ren is excellent in providing service and helping customers.
June 17, 2026
Unprompted review
It completely solved my problem and…
It completely solved my problem and achieved a lower cost. But how do I renew the subscription? I want to continue using it, and I'm wondering if the price will increase in the future.
June 16, 2026
Unprompted review
Forfeited 9 months of prepaid service…
Forfeited 9 months of prepaid service to change plans, worst deal ever
June 15, 2026
Unprompted review
REN resolved a cross-store issue with renewal plan
Had an issue with buying from the ebay store that didn't renew off the main website.
The agent Ren helped take care of it in a timely manner, will confidently purchase again, thank you!
June 15, 2026
Unprompted review
Great price
Great price, worked out of the box with minimal fuss. I wish Wi-Fi calling worked, but I understand how AT&T provisions this can cause issues. This was a great way to get back into having a real phone number. I also understand when bringing your own phone like I did, not everyone will have the same experience. Mine was good, however. Let's see how this goes in the long run!
June 14, 2026
Unprompted review
Customer service was excellent
Customer service was excellent, and the representative answered all my questions in detail with patience.
June 10, 2026
Unprompted review
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