I called to dispute some fraudulent charges made to my card and got connected man named Mauricio (I apologize if I spelt that wrong). He was incredibly helpful, patient, and sweet. He was able to get... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Activation was a breeze and it doesn't matter if your phone is locked to Verizon or att. They have plans that work with any carrier. And the best part is I'm saving $20 a month for each line ($30 for... See more
I'm an older person that struggles with technology and I was able to get my account set up by following the instructions on the website. I love the service, it feels like I'm still on AT&T but paying... See more
The support is very good. It was relatively painless to switch cell network carriers. I changed the network from AT&T to Verizon on the fly. It worked as planned. thanks goes to RP CS Ren the agent... See more
Company details
Written by the company
At RedPocket, we know you want a wireless carrier that gives you control, not complications. You need unmatched coverage, predictable pricing, and real customer support—without the usual headaches. Big carriers raise your rates and lock you into long contracts. Discount carriers force you to compromise on coverage or switch phones. You shouldn’t have to choose between affordability and quality. Here’s how RedPocket is different: - Nationwide 5G on Any Major Network – Choose from any major 5G network and switch anytime. - Lock-In Low™️ Pricing – No price hikes, no fake promos. Your rate stays the same. - 2-Minute Care™️ – Real human support in two minutes or less, in six languages. No contracts, no surprises—just the coverage, price, and service you deserve. Switch to RedPocket today and experience Your New Ultimate Cell Carrier
Contact info
2060-D Avenida De Los Arboles, 91362, Thousand Oaks, United States
- 1-712-775-8777
- support@redpocket.com
- www.redpocket.com
4.5
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Easy to contact a live agent.
Easy to contact a live agent.
Agents are responsive and provide effective solutions.
May 3, 2026
Unprompted review
RP CS Ren is perfect
RP CS Ren is perfect. She resolved the issue very quickly
May 4, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Agent did a great job
agent did a great job. they deserve recognition for going above and beyond . Kept me informed thru the entire process.
May 3, 2026
Unprompted review
Reply from RedPocket Mobile
We really appreciate you taking the time to call this out, Kevin. Keeping customers informed and delivering above-and-beyond support is what we strive for.
Your feedback means a lot. If you’re open to sharing more about your experience, it helps us continue improving. Reach us anytime at forums@redpocket.com, where our team is always listening.
RP CS Ren helped to resolve my…
RP CS Ren helped to resolve my activation quickly
May 3, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate the great feedback, Hung. It’s awesome to hear that Ren made your activation process smooth and fast.
If there’s anything else you’d like to share about your experience, our team is always listening at forums@redpocket.com.
RPCS Ren was very helpful with quickly…
RPCS Ren was very helpful with quickly resolving my issue.
May 2, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate the 5-star review, Scott. Quick and helpful support is what we strive to deliver every time.
If you’d like to share more feedback, we’d love to hear from you at forums@redpocket.com.
RP CS Ren solve my problem very quick
RP CS Ren solve my problem very quick. Thanks her a lot!
May 2, 2026
Unprompted review
Reply from RedPocket Mobile
We appreciate the 5 stars, Sham. Fast support is exactly what we aim for, and it’s great to hear that Ren delivered.
If you have more feedback to share, feel free to reach out anytime at forums@redpocket.com.
CS Rep Mark went above and beyond
CS Rep Mark went above and beyond. Top notch experience. Pleasant. Informative. Patient. THOROUGH.
This guy needs a promotion.
Thanks CS Rep Mark!!!
April 30, 2026
Unprompted review
Reply from RedPocket Mobile
Thank you for the incredible feedback, Eric. We’re glad to hear Mark delivered such a thorough, patient, and top-notch experience. We’ll make sure this recognition gets to him.
If you’d like to share more about what stood out, we’d love to hear from you at forums@redpocket.com.
Ease of setup and its intuitive process.
April 28, 2026
Unprompted review
Reply from RedPocket Mobile
Thanks for the 5 stars. We’re glad to hear the setup was easy and intuitive. That’s exactly the experience we aim to deliver.
If you’d like to share more about your experience, we’d love to hear from you at forums@redpocket.com.
RP CS Ren was one of the best support…
RP CS Ren was one of the best support agents of any company I've ever worked with. I really appreciated their help with activation due to an error on my end.
April 30, 2026
Unprompted review
Reply from RedPocket Mobile
Thank you for the amazing review, Mac. We’re thrilled to hear Ren made such a strong impression and was able to help with your activation. That’s exactly the level of support we aim to provide.
If you’d like to share more about your experience, we’d love to hear from you at forums@redpocket.com.
very reposnsive
April 30, 2026
Unprompted review
Reply from RedPocket Mobile
Quick and responsive support is what we aim to deliver every time, Kevin. If you have more thoughts to share, feel free to reach out anytime at forums@redpocket.com.
Thank you for taking the time to leave a 5-star review for us.
Nikka was wow wow wow I was really…
Nikka was wow wow wow I was really having a hard time and this interaction changed everything she went above and beyond to save and keep us with the services with RedPocket. I still have more lines to bring over and I’m happy to do it after this interaction. Great service just an extra little effort was enough for me whether it ended this way or not.
April 29, 2026
Unprompted review
Reply from RedPocket Mobile
Thank you for such an incredible review, Petah! We’re so glad Nikka was able to turn your experience around and go above and beyond. That’s exactly the kind of support we strive to provide every day. It means a lot to hear you’re bringing more lines over as a result.
We'd love it if you could share more about your experience at forums@redpocket.com. Our team is always listening, and feedback like yours helps shape the future of the services we provide here at RedPocket Mobile. So please don't hesitate to reach out.
RP CS Ren was very helpful and solved…
RP CS Ren was very helpful and solved my issue quickly.
April 27, 2026
Unprompted review
RP CS Ren corrected my failed attempt…
RP CS Ren corrected my failed attempt at a port.
April 25, 2026
Unprompted review
Can’t seem to make phone calls from…
Can’t seem to make phone calls from United Kingdom. Can’t receive calls either!
April 25, 2026
Unprompted review
Reply from RedPocket Mobile
We’re sorry to hear about your experience while traveling, Randy. RedPocket currently offers complimentary international roaming across 60+ countries, including the United Kingdom, so we’d definitely like the opportunity to take a closer look at what may have occurred with your line.
Please reach out to us at forums@redpocket.com with your account details, or feel free to reply here so we can help investigate further.
It was very smooth.
April 24, 2026
Unprompted review
REN was supportive and sympathetic to…
REN was supportive and sympathetic to the time I wasted today but in the end hung in with me until all worked out.
April 24, 2026
Unprompted review
Superior Customer Service Experience
I chatted with a service person who is genuinely engaged with the problem and worked with me for about 2 1/2 hours to bring it to a successful resolution.
April 23, 2026
Unprompted review
after 3 days of follow up finally RP CS…
after 3 days of follow up finally RP CS Ren was able to solve the issue I had on my payment method. She knows what is she doing.
April 23, 2026
Unprompted review
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