My sister who ordered the cake for me paid an extra amount to have a priority delivery for 10am-3pm on Dec 31, 2022. We were disappointed since the delivery arrived between 7:15-7:25pm. We hope the de... See more
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What amazing customer service went above & beyond. Helped me get 24 cupcakes at really short notice & called to make sure it was all ok. Will definitely use this company again instead of a well know... See more
Delivered on time, exactly as advertised and thoroughly enjoyed by our Son's guests for his 30th birthday party. Really happy we chose Red Robin - thanks to all that helped us join in the celebratio... See more
I'm from India and I ordered cupcakes for my friend in Uxbridge. I kept following up for the order via WhatsApp and emails and without any hesitation, they kept me updated. Red Robin Bakery have pr... See more
Company replied
Company details
Written by the company
We are a London-based bakery, and we love to make yummy cakes for all occasions! Our cakes, treats and brownies are freshly baked using the finest ingredients. We hand deliver across London so whether you need our popular Birthday Cakes such as Moet ‘Her Highness’ Cake or the Double Decker, a wonderful box of gourmet Belgian Chocolates, a nice bubbly to say Cheers, or a smashing Combo of all these things - we will deliver. Literally. Think of us for any special occasions, birthdays, anniversaries, events or for plain simple enjoyment at the end of a tough week. We are Great Celebrations. Our reputation comes from delivering our products Fresh, and with a phenomenal Customer Service!!
Contact info
26b Bourne Court, IG8 8HD, London, United Kingdom
- 020 3745 7225
- hello@redrobinbakery.co.uk
- www.redrobinbakery.co.uk
4.1
Great
183 reviews
No recent history of asking for reviews
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Reply from Red Robin Bakery
Good Morning,
The White Chocolate Majesty Cake you ordered really is a delicious and stunning cake. I'm so happy to know you loved the cake. Kind Regards Jen
greatly done
January 16, 2022
Reply from Red Robin Bakery
Hi Edwin!
Thank you for leaving us a brilliant review for the Desire Coffee Cake you ordered. Its great to hear you enjoyed it so much. Kind Regards Jen
Possibilities are endless
I live in Philippines and wanted to surprise my nephew in London on 5th birthday by sending him birthday cake, Red Robin bakery made it possible, the cake was beautiful and tasty beyond our expectations. The cakes are way better than the look in the pictures.
January 12, 2022
Reply from Red Robin Bakery
Hi Sunny. What a fabulous review! We're pleased we exceeded your expectations and hope to serve you again in the future! Kind regards, Tracy.
The cake was too sweet
The cake was too sweet; only a few of us enjoyed it - it was a party for over 25. A bit disappointing experience this time. I bought from you cake on September also for over 20 people. Everyone loved it!!! This time cake was not to our taste.
January 8, 2022
Reply from Red Robin Bakery
Good Afternoon Mariola. I'm sorry to hear the cake wasn't to you taste. I understand my colleague has contacted you to discuss and has resolved your issue. Kind regards, Tracy.
Very fresh and looking amazing!
The cake was delivered within the specified timeframe, was fresh and looked great.
Thank you
January 8, 2022
Reply from Red Robin Bakery
You're very welcome! We hope you enjoyed your Triple Chocolate Cake and look forward to serving you again. Kind regards, Tracy.
Didn’t taste as good as it looked
Cake arrived on time and looked good but wasn’t very tasty - it was underbaked in the middle and dried out/burnt at the edges, so a lot went to waste
January 7, 2022
Unprompted review
Reply from Red Robin Bakery
Good afternoon Sandra. I do apologise you were unhappy with your cake. I understand my colleague has spoken to you and we have now resolved your issue. Kind regards, Tracy.
Reply from Red Robin Bakery
Thanks so much for your review Sue! Great to hear you found both our service and your Rainbow cake excellent! We hope to serve you again. Kind regards, Tracy.
The cake looked good and tasted lovely…looked and tasted great
The cake looked good and tasted lovely (apparently… it was a gift). Slightly disappointed it didn’t arrive until 21:07 but I only ordered it the day before. So glad to get it delivered at short notice
January 1, 2022
Reply from Red Robin Bakery
Afternoon Nicola. We're pleased we could help out at short notice and hope the recipient enjoyed the Berry Beautiful and Macaron Cake! I can see you booked the 9am to 9pm anytime slot, so I do apologise for the slight delay. Kind regards, Tracy.
Reply from Red Robin Bakery
Hi Taz. Thanks so much for taking the time to post a review, it's good to know you found our service excellent and we hope you liked your Festive Cookies Cake! Kind regards, Tracy.
It was very easy to order the cake…
It was very easy to order the cake online and I appreciated the email communication to confirm my order and the approximated time of delivery. The cake looked beautiful and it met all of our expectations! Thank you for including my message which was in Tongan! Much appreciation! Merry Christmas! and Happy New year to you all!
December 30, 2021
Reply from Red Robin Bakery
You're very welcome Soana and Happy New Year to you too! Thanks for such a great review, we're really happy that the Nutella Temptations Cake met all you expectations and you found the ordering process easy. We hope to serve you again! Kind regards, Tracy
Great service
Everything was great, I bought cupcakes as a christmas present for a friend who was quarantining alone. He loved them, they made his day. Super quick and professional delivery.
December 30, 2021
Reply from Red Robin Bakery
What a great friend you are Zoe! So pleased he enjoyed the Lotus Biscoff CupCakes. We hope to serve you again soon. Kind regards, Tracy.
Delivery on time and decoration was pretty
Test is good. Delivery on time and decoration was pretty.i am very pleased with their service
December 28, 2021
Reply from Red Robin Bakery
Thanks for taking the time to leave a review Sarmad. Great to read you enjoyed your Elegance Vanilla Cake and our service! Kind regards, Tracy
Our cake was destoryed
Update: support reached out and issued a 20% refund. Enough for me to bump to 4 stars.
Our cake was delivered entirely destroyed. I reached out to the bakery with a photo and they have yet to respond. Extremely disappointed.
December 27, 2021
Reply from Red Robin Bakery
Good Morning,
Thank you for taking the time to let us help resolve the issue for you. Kind Regards Jen
Attractive well presented cake
Attractive, well decorated cake, bigger than anticipated, tasted fine
December 27, 2021
Reply from Red Robin Bakery
Afternoon Julie, we're pleased you enjoyed your Dream Vegan Cake and that it was bigger than you expected! Kind regards, Tracy.
I gifted a rainbow cake to my…
I gifted a rainbow cake to my solicitors, who were really happy. The only down side is that it appears that they do not deliver in Essex which is a shame and limits any future gifts I can make.
December 26, 2021
Reply from Red Robin Bakery
Thanks for taking the time to post a review Khalida! Pleased to hear your solicitors were happy with the Rainbow Cake. We do deliver to most parts of Essex and you can check by using the 'postcode finder' on the website or telephone us on 0203 745 7225 to check. Kind regards, Tracy
Reply from Red Robin Bakery
Hi there Jacob. It's really good to read that you found your Red velvet cake to your satisfaction! Kind regards, Tracy
Too creamy and oily.
Too creamy and oily.. How they write the message on the cake is VERY bad..
December 16, 2021
Reply from Red Robin Bakery
Morning AJ. I'm really disappointed to read that you didn't enjoy your cake. My colleague has tried to contact you to discuss your issue but hasn't been able to speak with you. Please don't hesitate to contact us at your convenience on 0203 745 7225. Kind regards, Tracy.
As expected delivery in time and taste…
As expected delivery in time and taste excellent and quality also of high standard ; well done
December 14, 2021
Reply from Red Robin Bakery
You're welcome Naresh! Thanks you for taking the time to post such a great review, we really appreciate it! We're really pleased to hear you enjoyed your Choco Lavish Cake and it was the high standard you expected. Kind regards, Tracy.
Excellent experience!
Thank you Red Robin Bakery for the amazing cake! It was delicious!
December 13, 2021
Reply from Red Robin Bakery
Hi Marianna. Thank you so much for such a great review! The White Chocolate Majestic Cake is certainly an amazing cake and we're pleased you like it! Kind regards, Tracy.
Amazing bakery!
Rang this bakery in a bind at 1845, needing 200 cupcakes for 1300 the followinf day - they delivered and DID NOT disappoint! They looked great (and even better than what I had asked for) and tasted absolutely delicious. 11 out of 10 from me!
December 10, 2021
Unprompted review
Reply from Red Robin Bakery
Afternoon Maria. What a fabulous review! We were very happy to help! Great to read you found them absolutely delicious and we hope to serve you again soon. Kind regards, Tracy.
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