Redrow Reviews 

Very poor service, I injured myself having to climb the showhome as sales manager at The Nook contacted me on personal phone to check the property, having left the site to go home. They admitted this was wrong to ask a customer to do and denied there were railings to the show home which I have photographic evidence for. Not even a remedy but lame response. Other issues include after care which is poor as have 2 internal doors which don’t fully close and they won’t replace them despite it being reported within the 2 year warranty at the time. They changed the mailbox since so isn’t my fault. They make various claims for referral voucher which I did and resulted in them completing and this was not honoured despite us filing in the forms that Jackie handed to us. I have seen others getting works done after the 2 year mark so there is clearly unfairness here and no redress. The maintenance team do work hard and I had a good experience, with a handful of their colleagues who spoke poorly of the company overall. They expect you to see all defects within 7 days and report them or else won’t remedy. They don’t seem to understand that people have just moved in and have things to move in and organise and just want to enjoy their purchase.

Reply to response: Isla this isn’t your fault. I have addressed this with Joanne already and they have closed the matter. It’s an easy way out - buyers, please proceed with caution.

Martin and Malcolm came and completed a couple of warranty decorative items in my
Home. They were brilliant from start to finish and did an amazing job on the stairs, skirting boards and ceiling with the decorative repairs. Brilliant job I am really pleased and two lovely guys. Special shout out to Rebecca at customer services who made it all happen and has continued to be amazing at sorting any issues I’ve had along the way

Absolutely excellent service from the team at Kingsley Manor in Harrogate. Eager to ensure I have all the information for me to make an informed decision about house type and location. Have kept in regular contact with me but without being pushy.

First we fell in love with the unique individuality of the "heritage collection" from Redrow. Then once we looked round the show homes we knew the quality was there too. All this aside, what really sold us were the sales team. Jack and Lucy worked incredibly hard to answer any questions and guide us through the sale of our old home and buying the new one. Once in place James and Kurt have always been available with any issues we had ( which were minor niggles). Customer service is excellent and once you're in, the care doesn't stop once the ink is dry on the sales contract. I would (and have) recommended Redrow to friends and family.

Steve Hobbs came to my house today to carry out various outstanding snags. Steve was brilliant. Friendly, professional and above all, very good at his job! He worked through the snags with such pride and care. Leaving my home absolutely spotless once he completed all the jobs. Thanks so much Steve. I really appreciate what you have done today.

The purchase of our new Redrow home was not straightforward due to various issues but the Redrow sales team and management were exceptionally helpful and did everything possible to make it happen for us. Once we completed on the purchase the site staff were and are being fantastic. Our snagging brought out mainly ‘cosmetic’ niggles but everything has been and is being dealt with efficiently and professionally. Site manager James and everyone we’ve dealt with on site is especially approachable and extremely willing to help.

Kayleigh Booth at Redrow made the potential purchase of my new home seamless. Nothing was too much trouble for her and Kayleigh’s communication skills are second to none. Her professionalism and friendly attitude made my experience with Redrow outstanding.

Thank you Kayleigh.

Saj was extremely helpful during the process of buying my first home. He kept in touch regularly and informed me on any updates regarding the property. He eliminated any of the stress that I had and made it an enjoyable process.

Plot 103 Gleaves view Daresbury .
From the moment we exchanges the whole journey was terrible . We could not talk to any one in sales as the sales team changed on a regular basis . We rang and left messages to call but got no response . Half was through we were told that the system was changing and that we would no longer have access to our portal . We never received one update on build progress from exchange . We never got any idea of a completion date until I finally spoke with the sales manager Chris who agreed on the 22 June . On completion the house was not clean . The rear patio door would not open . The bottom bread on the carpet was hanging off the tread . The toilet seats were all loose . The dishwasher had not been put through a cycle as promised . The garage door was not locking down correctly . The front footpath access to the cul de sac was not completed so we had to bump over tarmac and endings to get to the house . The journey was not one of a five start builder more 3 . But to be fair just as we expected a Barratt home to be when living in . Worst experience ever

Our experience of purchasing a new home at Parc Y Coleg has been very exciting with superb customer service from Mel and Jemima who have kept us informed all the way through the process. Many thanks both. x post sales we have had a superb service from Dan and Rhys and all the team here, nothing has been too much trouble. We very much appreciate all you have done to make us feel at home. Debbie & Jim.

I reserved my home September 2025, the site was subject to various delays although I was kept well informed and moved in April 2026 which was the new expected completion date post delays. I purchased the Stratford house type which is stunning. I love the property layout and the house has huge kerb appeal. I looked at many new builds and nothing compared to the layouts on offer from Redrow. I’ve owned a few new builds before from different developers and feel well versed in the snagging process. My home did have more snags than I expected which statistically is bound to happen on some plots. Having had negative experiences with previous developers I felt somewhat paranoid about resolving my issues. However my experience so far has been a refreshing one. Tom and Jack are both an asset to Redrow and have stepped up to address every issue and even occasionally doubling up as my emotional support team when I’ve vented my frustrations. Not everything has been perfect but thus far everything gets addressed with attention to what outcome the customer ultimately wants. I have to also mention Jessica and Elisa from the sales team who helped me secure the property, it was a really pleasant experience. Streets ahead of any other developer I’ve had dealings with. Absolutely no marketing tactics just genuinely nice honest people to deal with. I love my new home and feel very lucky to be here. Thank you

The experience with Redrow at the Centurion Fields , Leeds has been a positive pleasant experience overall.

The sales team Lyndsay,and Emily were professional, knowledgeable, and responsive throughout the buying process, keeping me informed at each stage and answering any questions promptly.

The quality of the property is good, and I’m pleased with the overall finish and design. Any minor issues identified after moving in were acknowledged, and Rachael and Carl and the rest of the customer care team worked to resolve them in a timely manner.

We have had a very positive experience at Parc Y Coleg and wanted to recognise the fantastic team who have supported us throughout our home-buying journey.
A special thank you to Jemima and Mel from the Sales Team, and Dan and Rhys from the Site Team. From the very beginning, they have worked incredibly hard to guide us through the process, always responding quickly, professionally and helpfully to any questions or issues that arose along the way.
Their commitment to customer service has been outstanding. No issue has been too small, and every concern has been addressed promptly and positively. The team has consistently gone above and beyond to ensure we felt informed, reassured and supported throughout the entire process including post completion. They have continued to be there for us during our first few weeks of ownership, providing guidance and assistance whenever needed and making the transition into our new home as smooth as possible.
Thank you all for your hard work, professionalism and dedication to delivering a great customer experience. We are grateful for everything you've done and would happily recommend the team at Parc Y Coleg to anyone considering a new home.

NO REAL PEOPLE
REPLIES NEVER HAPPEN
MESSAGES SENT NOT ACTIONED
TOO MANY POOR HEADED E MAILS

Our main entrance door had a fault and need to replace . Mr Martin and Malcolm from Redrow builders were attended the job to replace the door and frame . They have done the job in a way that better than the existing one .the workmanship , house keeping , finishing work , communication were beyond expectation. Big salute to both of them . Well done Martin and Malcom. Their team work was awesome . once again big thank you to both and Redrow for their after sale services.
Jan customer coordinator was so helpful for all her communication regarding any job request . Special appreciation to Jan for all the help and support during the warranty period .
Mathew , Tudor meadows Sawston.

All the staff I’ve encountered have been so helpful always. Lesley has been particularly helpful on Grace Fields, always taking time to answer any queries. Nothing seems too much trouble and she’s been really reassuring in what is often a stressful time.

John from Redrow attended our house on 20-21st July to carry out necessary plaster repairs and repainting of two areas, one large ceiling area and around a doorway. John was very personable, polite and friendly and carried out the repairs efficiently and to a very high standard because he pays good attention to detail. He was a very clean and tidy worker and covered all the kitchen area with sheeting to prevent any possible damage. He is a very good ambassador for Redrow

Very helpful and knowledgeable sales rep plus help with stamp duty.

Although we didn’t end up buying with Redrow, Jo, Rachel and Lizzie at Ashworth Place and Cherrywood Grange in Exeter were exceptionally helpful. They listened and understood our needs, were really communicative and hugely helpful as we discussed our different options. They were extremely patient with our four year old during each appointment too!

It was lovely to meet Emma at Redrow Pocklington and for the personal attention. We absolutely loved the Redrow homes and the quality and layout - really nice. We had a good time in Pocklington and had lunch in the town square, very nice. We drove around the area, and liked what we saw.