Redrow Reviews 

Centurion Fields - Leeds

We recently purchased a new home on the Centurion Fields development in Leeds. From pre-reservation to completion the team on site have been incredible. Everything has gone flawlessly (so far) and we want to extend our gratitude to Lyndsay, Carl and everyone else that we have dealt with on site.

We would recommend a Redrow house based on our experience so far.

Eve & Taylor

We haven’t yet moved into our new Redrow home at Kensington Gate/Royal Gardens in Worcester, but the customer service we’ve received during the purchasing process up to now has been really great thanks to Julie, Rosanna and Donna in the sales office. They’re also really friendly and knowledgeable too which makes such a difference. Any questions we’ve had have always been answered and they have kept us updated at every stage. We viewed our new house a couple of weeks ago during the build and were made to feel welcome and not rushed which meant we had time to take it all in properly. The house looks so well constructed and you definitely can’t beat the look of a Redrow home. The location of this site is great as well, as it’s really close to the Malvern hills and open countryside, 10 mins drive into Worcester city centre, 5 miles from the M5, 30 mins to Cheltenham and 30 mins to Hereford and really close to schools and medical centre too. We would genuinely recommend Redrow if you’re looking for a new home, can’t fault our experience so far. Marta and James.

We are exchanging this week on a ‘Richmond’ at Kensington Gate, Worcester. I would like to thank Julie and Rosanna, but especially Donna, who kept us fully informed every step of the way, which we greatly appreciated. Whenever we had a query or needed information, Donna was always there to help—nothing was ever too much trouble.

Poor experience in general. Poor customer services - they won’t and don’t take accountability for any issues raised.

Ian had made it his mission over the last couple of weeks to find the right colour plinth for our kitchen which is no longer in production. We were really impressed with the finished product and really appreciated him not giving up! He left everything lovely and tidy and even swept up after which wasn’t expected but really appreciated- thank you Ian!

After sales support is terrible. They have turned down requests for remedial work on my garden even though they have done it for my neighbours who all have more expensive properties. Failed to adhere to their complaints policy and treated me shabbily. Hopefully NHBC will assist.

I have been in my new Redrow house at Kensington Gate Worcester a week. It was a long process getting here made possible by the help and guidance given by Donna, Rosanna and Julie in the site office. Without their continued support I am not sure I would have been able to complete the purchase. Since moving in they have again been so helpful sorting out information and getting me help. I am so grateful to everyone at Redrow for enabling me to move to my new forever home on a wonderful site and just round the corner from my daughter. Thank you everyone!

We have recently got in touch with Jesse at Redrow at the Amington Garden Village and so far we can’t fault the service.

Every question, however big or small, has being answered thoroughly with care and attention, but above all else Jesse’s character is warm and welcoming and makes the experience looking for a home as a first time buyer feel stress free and effortless !

We are crossing our fingers that we can complete and be a Redrow owner very soon, thank you 🙏🏻

Possibly the worst developer and customer service possible. Terrible build quality. The finish is amateur at best and the design is just ridiculous. And the response from Redrow? Generally just a shrug and then they get the cowboys back in to “fix” the issues. Avoid these clowns at all costs. Bellway were far better. Christ, even Taylor Wimpey were better and that’s saying something!

Really great experience. Lyndsay has been outstanding throughout. Just overall a fantastic experience.

Florence at Mandeville Crescent, Saffron Walden sold us our home and has been SO helpful from the get go! She supported us through it step by step. From selecting the extras, moving and getting the right details. I would highly recommend. We are now living in our dream home and the street is beautiful too!

Appalling. I rented my home to a lovely disabled mum and daughter, last minute while Redrow did their’s up. They said they would pay for repairs. Nearly 4 months on and despite emails agreeing to pay and return deposit to me for repairs, they have not.

Continually ignore me. What are my options?

Worst company to deal with, ignore major faults and try and hide issues across the whole site. Do not take any responsibility and are in denial on how bad they are.Management are aware and when they are not tying people up in NDA they try to bully you.
Reposted as they had it removed…
Since this review many other houses have had issues ignored and parts of the builds are not to building regs. Disgusting

We recently purchased our home (The Hampstead)at Kensington Gate in Worcester with Redrow Homes, and the whole experience has been excellent from start to finish.

A huge thank you to Donna, Julie, and Rosanna for all their hard work – they were incredibly helpful throughout and made the process feel smooth and stress-free. Donna in particular kept us fully informed every step of the way, which we really appreciated.

The aftercare has also been fantastic, which makes such a difference once you’ve moved in. We’re absolutely delighted with our new home – it’s a beautiful house on a lovely estate.

We would thoroughly recommend Redrow Homes at Kensington Gate. A truly fantastic team!

I visited the Leestone Chase development this week & the lovely Suzi, in the marketing suite, couldn't have been more helpful. She gave me a complete overview of the development & showed me one of the beautifully fitted showhomes. She also shared her extensive knowledge of nearby Redrow developments, that may also be of interest. I'm still searching but would have confidence in dealing with Redrow.

Redrow - Worcester Royal gardens.
sales staff excellent!
special mention to Donna, wonderful experience from start to completion.

Hello Trustpilot,

I spend myself my kind time writing here from my honest. If you are looking for an house. Please hear from my experiences I had with Redrow.

I am still going through my first time buying an house. I had made connections with Lyndsay and Emily, two Redrow staffs in Centurion Fields's shop for about four months counting, we all made noble conversationalist during my research on brand new houses. Giving me many proper answers and details with prove in all spider diagrams and flow charts that makes myself worth trusting Redrow. All show homes and on the tour to realistic Redrow are what I expect.

At the behind the scene. Lyndsay and Emily are both kind people to speak to. They offered a hot and cold drinks and we did all have plenty of wonderful chatting about fictional characters and imagine worlds we do fancy to live in. Overall I do enjoy speaking to Emily and Lyndsay in both yin and yang (formal and informal) talking skills and I always look forward to our appointment and on the tour to new home in Redrow.

After visiting to other construction companies nearby, social media and rumours. I am still in the middle of the long road buying my first noble home, where is living in the edge of stunning phenomenon houses, and I remain to work hard for my dreams.

I do believe Redrow is the best construction company in Yorkshire and United Kingdom.

Yours sincerely,
Spencer Wolf.

The guys were reliable and professional and got the job done with no disruption to my daily life

Moved into a Redrow new build in September and unfortunately had a very poor experience when a serious issue arose.

A serious issue arose, causing significant internal water damage and requiring large parts of the house to be stripped and refitted. Redrow have since acknowledged that we were not provided with the necessary information at handover to prevent this — something that would have avoided the damage entirely.

Despite this, the situation has been handled extremely poorly. The works have been slow, uncoordinated and frustrating to manage, with contractors not being booked properly, long gaps between visits, and no clear plan to resolve everything efficiently. What should have been treated as a serious issue has instead been approached as a “gesture of goodwill”, which is not acceptable given the circumstances.

We are still dealing with outstanding issues weeks later, with basic items left unresolved and timelines pushed out unnecessarily. This has taken a significant amount of time to manage personally, which should not be the case.

The house itself has also had multiple snagging issues, and the overall quality of workmanship and aftercare has fallen well below expectations.

For a developer of this size, you expect accountability, organisation and professionalism when things go wrong — unfortunately that has not been our experience.

I will now be submitting a formal complaint and, escalating the matter through NHBC to seek resolution. Would strongly advise others to be cautious and ensure everything is thoroughly checked and documented before moving in.

We purchased and moved into our new Redrow home in Saxonbrook, Devon, in January 2026.

Unfortunately, both the external and internal finishing of the property were to a hugely disappointing standard. Within a week of receiving the keys, we submitted a snagging list comprising approximately 110 items. These ranged from serious issues—such as lack of hot water, damp, and structural damage—to more minor decorative concerns.

Over the past two months, only around 18 of these items have been addressed. Of those, 6 have either been completed to an unsatisfactory standard or, in some cases, the issues have worsened.

We were informed two weeks ago that the entire house would be redecorated; however, no one attended and no further communication was provided.

In addition, the site agent advised that the front door—cracked along the frame—would require replacement. Despite this, Redrow instead sent a contractor to carry out a cosmetic repair. We are now being told the door will not be replaced, even though it does not close properly.

We currently have no idea when these issues will be resolved and have no confidence in the people dealing with our complaint.

All in all we feel thoroughly let down by Redrow South West.