Redspottedhanky Reviews 

I booked my tickets and paid, only to realise the day before travel that the app and site are not working, I have no email confirmation and I have no tickets!
I have emailed twice and got no reply!
After the date of travel I eventually got an email from Richard from the customer service team asking for more details; the reply below is simply not true.
The app eventually worked again and the tickets did show but the website for yourself would not load and was stating the domain was down.

After a car accident I was unable to travel but had already booked my tickets. I explained to RSH and they refunded the full amount.

Excellent customer service!

I accidentally booked the same trip twice and Richard from Customer Service was extremely helpful in quickly refunding the duplicate booking.

I have been using redspottedhanky for my weekly commute for over a year now and it has been a consistently positive experience.

Excellent service from Richard!!
Our issue was all done, sorted and dusted satisfactorily within minutes.

A friend cancelled at the last minute after a ticket had been bought which meant that the journey was no longer needed. Red Spotted Hanky started the refund process the same day. Very impressive in these days of generally bad service.

I book a train ticket to London for the purpose of catching up with a friend. The friend had to cancel due to a medical emergency. The customer service for this company was exceptional and awesome. Thank you.

Twice we have had trains cancelled due to strike action. Red spotted hanky made it really easy to get a refund (even though it wasn't their fault!). Richard was my operator and he processed the refund within seconds of receiving my details by email. No need to send tickets back in the post. Thanks red spotted hanky - you made a frustrating time slightly less negative!

Great Company ! My travel plans changed and so I emailed them to see if I could get a refund. Received a lovely polite email saying that a full refund would be provided if I posted the tickets back to them.
This is wonderful service. I always use Redspottedhanky. It's a pleasure doing business with them.

Have always booked tickets here as the website is easy to negotiate. I had to ask for a refund following the rail strike and Richard at the company was helpful and efficient and replied by return confirming this
Thank you
anni

Finding that there was a rail strike on the day I had booked tickets to travel to Cardiff, I contacted Redspottedhanky. Customer services agent, Richard, dealt swiftly with my request for a refund on my tickets. I’ve used Redspottedhanky for previous journeys and will continue to do so in the future.

The tickets are non refundable but when I had to change/transfer one of my bookings with redspottedhanky, they were so helpful, really supportive and efficient. As soon as I raised this with the customer service department, they got in touch so quickly and offered me a refund as soon as I provided my new booking reference. It was such a smooth, fast and super helpful transaction from beginning to end. Really recommend using them for many reasons but their customer service in particular! Thanks Richard

Mostly great. So convenient, and customer service staff efficient and friendly. Would have been 5 stars if not for two things: 1. the slightly confusing instructions on the website re letting redspottedhanky know a refund request has been made (current wording implies - to me anyway - that you only need to let them know you've requested a refund if you have physical tickets), and 2. the fact that apparently redspottedhanky's firewall rejects some email addresses, which in my case has meant they never received my email telling them I'd requested a refund, and this was only rectified when I phoned them just now, some weeks later. I will still be continuing to use the service, as overall I'm very happy with it (and I'm in no way blaming the customer service associate who's just sorted it out for me - he was very efficient/helpful and apologised for the inconvenience) but redspottedhanky really does need to fix the above mentioned issues as imho they're letting down what is otherwise a great service!

I normally use this website to book journeys as the prices are generally good and the service is efficient and clear. I had to cancel a journey because of industrial action and was unclear on the process from the website. However, I rang on the number given and spoke to Richard immediately. One quick email later and the refund was processed. All done and dusted in five minutes. I will definitely continue using them.

I booked a ticket meant for Monday but I had actually ordered a ticket for the Tuesday by accident. I emailed the customer service team and dealt with Richard. He was brilliant, and super speedy at responding. I managed to change the booking to the following week with no problems. Excellent service.

Booked a ticket in error and received a swift reply by email offering a refund and how to claim it.
Richard from the call centre was most helpful

Somehow managed to double book my tickets late on a Friday evening for a Saturday journey so overpaid by £63. Contacted redspottedhanky by email on Sunday afternoon and received a refund confirmation at 08:59 on the Monday morning. What brilliant service! Why would I ever use another agency? 👍👍👍

Absolutely first rate in the manner in which my refund was dealt with. I hadn't bothered to claim before because I thought there was a fee and it would take ages. No fee and it was dealt with promptly.

I have booked with this company many times and the service is first rate

I have been using redspottedhanky for over ten years, after having been appalled at poor customer service from another well known rail ticket provider! The recent rail strikes have reminded me why I use RSH and has restored my faith in companies that care for their customers. I had advance booked a batch of tickets as I was taking my son on a rail holiday round the UK after a good school report. Unfortunately rail strikes meant rebooking several journeys or rescheduling onto coaches. My expectation of obtaining refunds was low - however, having sent off the tickets I received a personal reply and refund within just a couple of days followed by a follow up from Richard at the call centre. Couldn't praise this company high enough. I've already booked further journeys through them.

Like many people my travel plans have had to change recently. The customer service team helped me change my ticket and processed the refund within hours of my original enquiry. Would use them again and definitely would recommend Red Spotted Hanky.

Due to the additional bank holiday for the Queen's funeral in the UK I had to change my travel plans. I called to find out what to do and followed up with an email, both the phone call and email were answered quickly and courteously. I was really pleased with the prompt service, the proposed solution and quick resolution so that I could rebook and get a refund from the original tickets. I strongly recommend booking through redspottedhanky - if you have any issues they are happy to help.