Redspottedhanky Reviews 

Needed to cancel a booking at last minute and got an excellent and speedy response from Richard. Kept me informed and processed the refund very quickly. Appreciate the excellent service - thank you, Karen

I regularly use Red Spotted Hanky because it is an easy way to compare fares for different journeys/different combinations of routes. Also they charge no booking fees. On the rare occasion when I have had a problem it has been easy to contact a real person and to resolve the problem over the phone or via email. Nice people to deal with.

Do not use this company. I bought ticket and received no email confirmation . I photographed a booking number off the website . I found this was not valid when I got to the station and had to buy a ticket. I called Red Spotted Hanky to try and get a refund . They charged me £10 handling fee from a refund for their error. They said I should have called to report I had not received an email. I presumed that the number from the internet was my booking number.They doubled down on non refund instead of good customer service in this instance where dropping handling fee would have been the good will gesture. They criticised me for not following their very unclear and confusing protocol and wouldnt believe I had not received an email The treatment I received from Red Spotted was shoddy and petty .

I couldn't make my planned journey due to illness. The Call Centre Agent (Richard) was very helpful, via email, directing me through the process to get a refund organised. Fast response to emails and pleasant natured. The confirmation email for the refund arrived the following day. Thank you.

I won't bore you with the details of what went wrong....
The phone was answered promptly on both occasions and my problem was dealt with quickly and professionally.

Ticket delivery great, but train was cancelled. Had to email train company Lner to confirm train was cancelled, forwarded their confirmation email with photo of tickets and refunded next day. Initial email from redspottedhankey implied we had to post the cancellation confirmation and tickets to a postal address which is why I initially gave a 3 star review.

My mums ticket was sent to the wrong address.
After numerous attempts to rectify this, redspottedhanky have been USELESS with their customer service.
My mum, who I have not seen for 2 years, should have arrived today.
She did not.
I got another ticket with Avanti.
She comes tomorrow.
I am out of pocket for the money given to your company for a service that was NOT provided.
Do NOT use redspottedhanky...
Worse than useless if there is a problem with your ticket.

In your response below, why could you not just have reissued the ticket?
What if had gotten lost in the post and had not been delivered?
What would happen if I lost the ticket?
As I say, I will never use your company again.
Awful customer service

Excellent service. Affordable tickets made easy to purchase. Emailed for a refund on a ticket I didn't use and Redspottedhanky replied to my email within 30 minutes and a refund was given just a short while after.

Unfortunately I had to cancel my trip to London as BA cancelled my flight. I was advised that as I had purchased ADVANCED SINGLES no refunds were made on those tickets. This is not explained anywhere in their booking confirmation. It is only in the small print of their lengthy t&cs. I will never use them again.

What a ridiculous response!!! The train journey was not cancelled so I did not expect a refund for an operator cancelled journey. Why even mention that in your reply. Also, I cannot, as you suggest, make a claim on my travel insurance as the policy excess is more than the price of the tickets. I STILL MAINTAIN THAT YOU ARE A DISHONERABLE COMPANY AND I WILL NEVER DEAL WITH YOU AGAIN.

I really don't care what your excuses are. The bottom of the matter is that you have taken money from me and I have received nothing in return. Is that fair? Of course not and the honourable response would be to refund me but you are not an honourable company and won't refund me. Shame on you.

Excellent customer service. Phone answered quickly by helpful agents whenever I have rung. When I needed to change tickets, the request for refund was responded to within 24 hours. Highly recommended.

Despite not having to....{I could have pursued it via my insurance company}It was absolutely no problem to refund my original ticket money and issue new tickets. This is the second time Red Spotted Hanky have come to my rescue. This time Covid related and the first time my friends bad back. We traveled, he couldn't but they still refunded his ticket money. Brilliant company,so friendly. Richard the agent was a pleasure to deal with and in my opinion needs a pay rise.....

Well this is a breath of fresh air. I have not used Redspottedhanky for a while now, mainly due to the pandemic. I wanted to change the email address on my account and found the process was really easy and I am now fully up date with my account details. I also like the fresh new look of the latest mobile app.

This contrasts with my experience with a similar company whose name includes the words 'train' and 'line'. The difference between the two companies is like night and day. A clue that I am not alone in my opinions can be be found by looking at the two companies' Trustpilot scores!

I had to change the name on my rail ticket. I contacted Richard by email to get it sorted, I couldn't believe how efficient he was, within a day I had re-booked my tickets and had a refund.

This is the first time I have needed to contact them and it was so quick and simple.

Thank you Richard

I recently had to change some tickets for a train journey. The cost of the original tickets has now been refunded. This Company offers an excellent service and I can really recommend them.

I needed to change my train journey for Covid reasons, and contacted Redspottedhanky. The person I spoke to, Richard, let me know exactly what to do, replied to my emails within the hour and did exactly what he said he would. All sorted with a minimum of hassle!

My train was cancelled due to storm Eunice, and I had to purchase a National Express coach ticket to travel home. I contacted Redspottedhanky and spoke to Richard in customer service. The refund was processed within 48hrs, with no complicated forms or questions. A great service, and no robots to converse with. Highly recommended

When part of our train journey was cancelled, my wife and I had to cancel the whole trip. We contacted RSH to claim a refund by e-mail. The whole process was handled promptly and efficiently by Richard. Excellent service, and we will continue to book through RHS in the near future.

We booked three tickets to travel to London and collected them from the machine at our local station. On the morning we were due to travel, one member of our group displayed Covid 19 symptoms so we decided not to travel. We telephoned the RedSpottedHanky Call Centre and were very agreeably surprised to be answered expeditiously by a real person. who was most courteous and helpful. He gave us very clear instructions as to how we could claim a refund. We are impressed by the quality of service afforded to us by this company who we have always found to be most efficient.

I definitely recommend Red Spotted Hanky for great train ticket prices and excellent service. Recently I needed to re book a journey. When I phoned the call centre, Richard answered the phone and was really helpful. My refund was confirmed within hours. Well done Richard and the Red Spotted Hanky team. Thank you.

We needed to change our tickets due to Covid.
Found this difficult to do on line . Contacted Customer Service. They answered quickly and advised to rebook the new dates from scratch and we would receive a refund on the original tickets . Website said it could be a few weeks to receive refund. However, we have received a full refund with 24 hours . That is great service , thank you Richard. I have always found Redspottedhanky an excellent company to book with.