Reelwooddesigns Reviews 2

This company produces beautiful hand crafted letters, numbers, dinosaurs and planets. They are solid and durable for little hands and great for home schooling.

The downside being that unless you want to wait 6 months for product you've ordered and receive a string of excuses that apply the guilt factor to you every time for asking where your product is you might want to look for another company or buy from a stockist who actually has the product ready to ship.

I admire this small family run business but also feel disappointed at the lack of customer service for what could have been fantastic.

To start with the positives - they sell beautiful, handmade wooden letters, numbers, planets, dinosaurs etc. They are well made and my children often play with what we have from Reel Wood Designs.

The negative is they give consistently very poor customer service. They state a lead time of several weeks on their website (which is to be expected with handmade toys) but the reality is it usually takes several months for products to be dispatched. They don't tend to respond to communication for several weeks and then it is with an excuse and promise of a quick dispatch which doesn't happen.

I would not recommend buying from them unless you are prepared to wait up to six months for your order. I don't say this lightly, I have placed several orders with them over the last two years and not once has my order arrived in under 3 months.