Refacescotland Reviews 

522
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am delighted with my Refaced kitchen - it now looks bright with classic styling. My kitchen fits into my Victorian property very well. Ian (my main fitter) worked tirelessly for three days and he re... See more

Rated 5 out of 5 stars

Very smooth operation. Jamie the joiner was great. Polite friendly and worked well throughout installation. On time and plumber and electrician completed a professional team. I am delighted with the t... See more

Rated 3 out of 5 stars

After sales care is extremely poor to the point of non existent . Had new kitchen doors fitted end of June and unfortunately had a minor issue with one of the doors, reported it within a day of the in... See more

Rated 1 out of 5 stars

Not impressed by their customer service insist on cash on delivery , and there's a reason , if you are unhappy with work they don't seem to care we have a problem with our sink tap and their less t... See more

Company details

  1. Kitchen Supply Store

Written by the company

At Reface Scotland, we specialise in Kitchen Refacing, Kitchen Replacing, Bedrooms, and Home Offices. Our products are made to measure and are locally manufactured in our Rutherglen production building by our talented cabinet makers. We have been specialising in fully bespoke made to measure cabinets for 30 years and we are proud to be Scotland’s premier kitchen refacing company. Reface does it all.


Contact info

4.2

Great

TrustScore 4 out of 5

522 reviews

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4.2

All reviews

(522)

19 reviews in the last 12 months

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Rated 1 out of 5 stars

This company replaced my kitchen…

This company replaced my kitchen November 2022. Surveyor and workmen were excellent. However the overflow from new sink was missing. 2 tradesmen told me they had reported this back to the company. When I called them in February to check progress of this I had the misfortune to speak to a very grumpy older lady who told me it was too late to do anything about it. I ended up paying privately to get this fixed. Ultimately I would recommend not paying until you are completely satisfied. And don’t expect help from the old lady!

November 10, 2022
Unprompted review
Rated 5 out of 5 stars

Kitchen Upgrade

From our initial visit to the Rutherglen showroom, sales visit and survey to the completed job Reface's staff were first class.
We are completely satisfied with our kitchen upgrade. The work was completed on time and the workmanship superb. We'll Done.

July 31, 2023
Unprompted review
Refacescotland logo

Reply from Refacescotland

Mr Cahill, thank you for your kinds words, we are delighted to have been selected to complete your new kitchen. It was a pleasure to meet you and your wife.

Rated 5 out of 5 stars

I needed my old kitchen updated and…

I needed my old kitchen updated and after considering should I paint the doors myself. I decided to get some quotes to get it refaced. Refacescotland gave a great price and from the moment the sales adviser attending my house the customer service was excellent. I visited the showroom and Margaret was great talking me through how my kitchen would look and what to expect. On the day the workmen arrived they were professional and carried out the reface in just over half a day. I could not be more delighted with the result, high quality lovely units and have already recommended reface to my neighbours.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

I had recommended Reface to my elderly…

I had recommended Reface to my elderly uncle. From start to finish, he received a great service from the initial conversation to the fitters, refacing the kitchen. We are all delighted again with the service and the new kitchen. Fabulous.

July 24, 2023
Unprompted review
Rated 5 out of 5 stars

We used Reface to fit out a home…

We used Reface to fit out a home office/gaming room. The service was first class, they took the time to really understand what we wanted to achieve with the space we had available. The team doing the fitting done an outstanding job and nothing was too much trouble to make sure we were 100% happy with everything! Would highly recommend

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

I am delighted with my new kitchen

I am delighted with my new kitchen. The workmanship was of a very high standard and the place has been transformed. The tradesmen worked very hard, were very friendly and tidied up as they progressed through the job. I wouldn’t hesitate in recommending this company.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Reface without full replace

The wardrobes and bedside cabinets doors and drawer fronts in my fitted bedroom were needing replaced and the thought of pulling the full bedroom out filled me with dread. I went onto Reface website and saw that they stocked the same colour as the side panels and plinths of my bedroom so I gave them a call. The woman on the phone, Margaret, was very helpful and arranged for the salesman to call and bring a sample of door which he did and it was a perfect match. He measured up and gave me a price which I was happy with and arranged for the surveyor to come and take exact measurements. The fitters, Walter and Jordan were very polite and courteous and did a professional job which I was delighted with. All the staff arrived promptly at the stated times. I would have no hesitation in recommending Reface.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant from start to finish

I’ve got say we were sceptical but after a ridiculous quote from another company we went into the Rutherglen office and were very impressed by the man in there (sorry can’t remember his name 🤦🏻‍♂️) he arranged for Ian to come out and give us a no obligation quote.Ian was very helpful and knowledgeable about his work and helped us pick what we wanted. The survey was done by Walter also very helpful and knowledgeable .We went back in to choose a sink (not as easy as you might think) but Jacqueline was a great help and sourced us the perfect one .Paul the fitter took great pride in his work and did a fantastic job and was very tidy.
When I said we were sceptical I meant I wasn’t sure how the kitchen would turn out but I needn’t have worried as we are over the moon with the work carried out and have a new kitchen at a fraction of the price quoted elsewhere ,highly recommend 😁

June 9, 2023
Unprompted review
Rated 5 out of 5 stars

2nd renovation with Reface.

We were happy to use Reface for our latest renovation again, because of our previous experience with them,& the fitting team were excellent.Mrs E Devlin Hamilton, South Lanarkshire.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

Outstanding service and quality

Reface Scotland provided an outstanding service, from the first point of contact through to the aftersales service. Would thoroughly recommend them to anyone thinking of making improvements to their kitchen.

May 24, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent re-face

Reface were very professional, efficient and helpful throughout the process from initial consultation to installation. They kept us informed and did exactly as they promised to a high standard. The cost was reasonable and everyone involved especially your fitter Wojciech he worked to to a very high standard and always left kitchen very clean was very courteous and easy going. Kitchen now looks like new.
Thanks

May 12, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent workmanship

Refacescotland was a pleaseure fromstart to finish
From the showroom to the fitting.
We had a refit of new worktops ,Splashback and some new doors and a built in oven microwave,hob and hood,and ridge freezer.all the goods and cabinets were delivered on time and fitted within the three day time
Slot Special mention to the fitter Zac who was meticulous and professional and always cleaned up after his work. Paul the electrician and Graham the plumber were professional and efficient .All the trades worked together and were a pleasure to deal with.
We are very pleased with the finished job.

May 15, 2023
Unprompted review
Rated 5 out of 5 stars

Can’t fault these guys

Can’t fault these guys, looked after by them from the very start. Kitchen looks great and the whole team were amazing . Would definitely recommend Reface Scotland to anyone that’s thinking of getting a new kitchen or upgrading.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

Workmanship

The fitter was excellent
The staff from Reface were helpful from start to finish

April 11, 2023
Unprompted review
Refacescotland logo

Reply from Refacescotland

Thank you Mrs Craig for your kind words, all our personnel enjoyed the time spent with you
It was a pleasure to be invited to do your kitchen work surfaces.
Thank you for choosing Reface it was our pleasure.

Rated 5 out of 5 stars

Recommendation

We visited our local showroom this week and were delighted to talk to the same people who we dealt with 14 years ago when we bought our kitchen from them.
Everyone is friendly, helpful and thoroughly knowledgeable with lots of suggestions and options for our new kitchen.
When we moved it was ideal to use them again for this house as it has an awkward layout and their made to measure units were the ideal solution.
We are looking forward to our new kitchen especially with our larder and pull out units.
We would highly recommend their products and services.

May 1, 2023
Unprompted review
Refacescotland logo

Reply from Refacescotland

Good morning, thank you for your kind words and for coming back to us after all this time. It was lovely to meet you both again and do be of service to manufacture, supply and install your kitchen in your new home. We will make sure your feedback is shared with all our personnel.

Rated 1 out of 5 stars

Don’t touch with a barge pole

Don’t touch with a barge pole , my mother paid 11.5k for small kitchen , she is 78 yrs old , they made mistake with colour of one of doors , blamed error on my elderly mother , having read previous reviews seems to be a pattern with blaming customer, owner aggressive , I did previous review , refused to correct door until I took review down , I did for sake of elderly mother who is very upset , owner never got back to my sister re new door , other local kitchen company read review and contacted me , they went over and above to replace door , this company are a disgrace , probably low budget reface is all you will get , save your money , do not touch them .

April 19, 2023

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