Refacescotland Reviews 

522
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am delighted with my Refaced kitchen - it now looks bright with classic styling. My kitchen fits into my Victorian property very well. Ian (my main fitter) worked tirelessly for three days and he re... See more

Rated 5 out of 5 stars

Very smooth operation. Jamie the joiner was great. Polite friendly and worked well throughout installation. On time and plumber and electrician completed a professional team. I am delighted with the t... See more

Rated 3 out of 5 stars

After sales care is extremely poor to the point of non existent . Had new kitchen doors fitted end of June and unfortunately had a minor issue with one of the doors, reported it within a day of the in... See more

Rated 1 out of 5 stars

Not impressed by their customer service insist on cash on delivery , and there's a reason , if you are unhappy with work they don't seem to care we have a problem with our sink tap and their less t... See more

Company details

  1. Kitchen Supply Store

Written by the company

At Reface Scotland, we specialise in Kitchen Refacing, Kitchen Replacing, Bedrooms, and Home Offices. Our products are made to measure and are locally manufactured in our Rutherglen production building by our talented cabinet makers. We have been specialising in fully bespoke made to measure cabinets for 30 years and we are proud to be Scotland’s premier kitchen refacing company. Reface does it all.


Contact info

4.2

Great

TrustScore 4 out of 5

522 reviews

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4.2

All reviews

(522)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Really genuinely excellent company.

Really genuinely excellent company.
We are very happy with the results.
Thanks to Walter and Jason, very high standard of work from start to finish.
Why buy a completely new kitchen when this company does such a fantastic job of replacing doors, worktops, splashbacks etc. 5 star service!

September 29, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Would like to thank you all at Reface for the outstanding work carried out by your team and company in refacing my kitchen. 
From the initial contact I had with the lovely lady in the office arranging a visit for a quote, right down to the kitchen being completed, the service I received was fantastic.
Ian visited and really listened to what I wanted, and provided me with a fantastic quote. He was not pushy at all and took the time to explain how everything would look and let me have a good look at all the samples. Walter then came and re-measured, clarified they had all the correct details of what I wanted and drew a sketch of the kitchen.
The installation started on the date promised, and finished on schedule. The fitter, Wojciech, was second to none. He was so meticulous and paid great attention to detail. He took great care to ensure the kitchen was refaced to an excellent standard, even when he encountered some small issues (flooring and base units not being completely straight and even - nothing to do with Reface!) and he did that great a job you wouldn't even know there was a problem. He was polite, personable and an extremely hard worker.
I am absolutely delighted with how the kitchen has turned out, and I have had so many compliments from others. Infact, a relative of mine was so impressed he has also now contacted you for a quote! I would have no hesitation in recommending you to anyone.
I honestly can't thank you all enough for the excellent customer service, customer care and standard of work.

September 28, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent work.

I would recommend Reface to anyone , from Walter in the design stage to installation everything was spot on and to the dates and times specified.The install was carried out by Zak who worked non stop for 2 days in very warm conditions and his safety, quality, delivery and general housekeeping were excellent , ultimately delivering a very high standard kitchen which we are delighted with and also a word for Ryan the plumber who also did a great job very quickly and professionally.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic Reface Scotland

Where do I begin! What a fantastic job I witnessed.
My husband and I are really pleased with what you have achieved in modernising our kitchen. It now looks brand new!
I would like to particularly mention your kitchen fitter. He was outstanding and you are very fortunate to have him working for you.
He was brilliant, took personal pride in his work and above all the standard of his work was beyond approach.
I should also mention the young plumber who was very accommodating in returning the following day to fit our new kitchen tap
Thanks again for your efforts and would highly recommend you in the future.

September 9, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service

From showroom to the finished kitchen I could not have been happier. The kitchen fitters were excellent and not only finished the kitchen within their timeframe but left the kitchen polished and inside cupboards immaculate. They also took every bit of excess away and tidied the garden where they had been working. Excellent service all round - thanks.

August 10, 2021
Unprompted review
Rated 4 out of 5 stars

Refacing and new appliances.

Jason the installer was professional, competent and friendly as were the staff in the office and our surveyor.
Happy with the outcome and enjoying our new cabinet facings and new appliances .... especially our new dishwasher!

Many thanks to all.

July 30, 2021
Unprompted review
Rated 5 out of 5 stars

Delighted

Totally delighted with the refit of my kitchen
Hated the one I had although it had only been fitted 4 years before but had a lot of trouble with previous company. Reface guy Zac was amazing,
Love my kitchen now.

July 22, 2021
Unprompted review
Rated 5 out of 5 stars

First class service

First class service from the initial appointment all the way through to completion
Would definitely recommend for value quality and service

July 16, 2021
Unprompted review
Rated 5 out of 5 stars

This was a great company to have to do…

This was a great company to have to do your new kitchen. Everyone that came from assessor, architect, fitter, plumber all turned up ontime, fully explained what was happening, nothing was a problem, standard of work was excellent and clean. very efficient all completed in two days, Worktop, sink and now kitchen doors handles all brilliant, exactly what we ordered.

July 15, 2021
Unprompted review
Rated 5 out of 5 stars

The replacement of kitchen unit doors and drawers, our experience.…

We required the replacement of our kitchen unit doors and Reface was recommended by a friend. Our friend had already used Reface and was very satisfied with their product and installation.
Our experience using Reface was excellent. The first direct contact was with their on site measurement and quotation. The second direct contact was with their installation team.
Each point of contact was very friendly, professional and satisfactory. The finished product is excellent and is very satisfactory.
We would have no hesitation in recommending Reface as a reliable company.

July 14, 2021
Unprompted review
Rated 5 out of 5 stars

Great customer service

The re-facing of my kitchen units completely transformed the room. I'm delighted not only with the quality of the materials but also the service. The workmen arrived precisely on time and Jason worked exceptionally hard to finish the job in less time than I had been quoted. When I subsequently experienced a minor problem with one of the drawer facings, he returned quickly to sort the problem. I've since recommended the company to a number of friends.

July 7, 2021
Unprompted review
Rated 5 out of 5 stars

Having a kitchen re-face done

Great service from choosing kitchen re-face to installation, excellent work from the fitter Zac. We were very happy with the quality of work, the finished job was excellent, no mess when he was finished everything taken away we were left with a shiny new kitchen. Would recommend Re-Face to anyone wanting a new kitchen.

June 28, 2021
Unprompted review
Rated 5 out of 5 stars

Kitchen refaced for my elderly mum

Kitchen fitted for my elderly mum, installation was delayed for a time due to covid, but when installed the fitter went out of his way for my Mum, even fixing an uneven tile on the floor for her. I cannot thank them enough, my mum is delighted with her refaced kitchen. From sales, to planning, to fitter, staff were very professional.

June 27, 2021
Unprompted review
Rated 5 out of 5 stars

First Class

Used Reface back in March and have only good things to say. Walter and Zack did a great job on our kitchen makeover and were very professional. Our kitchen was completed in a day and a half with minimal disruption would definitely recommend.

June 23, 2021
Unprompted review
Rated 1 out of 5 stars

Failed at the first hurdle - AVOID

We planned to buy two sets of bespoke supply only wardrobes from Reface.

As we wanted a unique design so we decided on the materials that we wanted in the showroom and went home to work on our design and measurements.

I handed the first drawing in for quotation on 26th May and Ive heard nothing from then. I chased the quotation at the weekend and again today only to be told that they have lost our design. No one bothered to contact us and that’s basically why we haven’t received a quotation as they are too flippant to care about paperwork.

Business must be booming if they can afford to loose a customers work and just brush it under the carpet until it’s chased up.

The sales person had the cheek to ask if we would still like to proceed - Absolutely shocking service!

June 14, 2021
Unprompted review

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