Refacescotland Reviews 

522
•
TrustScore 4 out of 5

4.2

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Rated 5 out of 5 stars

I am delighted with my Refaced kitchen - it now looks bright with classic styling. My kitchen fits into my Victorian property very well. Ian (my main fitter) worked tirelessly for three days and he re... See more

Rated 5 out of 5 stars

Very smooth operation. Jamie the joiner was great. Polite friendly and worked well throughout installation. On time and plumber and electrician completed a professional team. I am delighted with the t... See more

Rated 3 out of 5 stars

After sales care is extremely poor to the point of non existent . Had new kitchen doors fitted end of June and unfortunately had a minor issue with one of the doors, reported it within a day of the in... See more

Rated 1 out of 5 stars

Not impressed by their customer service insist on cash on delivery , and there's a reason , if you are unhappy with work they don't seem to care we have a problem with our sink tap and their less t... See more

Company details

  1. Kitchen Supply Store

Written by the company

At Reface Scotland, we specialise in Kitchen Refacing, Kitchen Replacing, Bedrooms, and Home Offices. Our products are made to measure and are locally manufactured in our Rutherglen production building by our talented cabinet makers. We have been specialising in fully bespoke made to measure cabinets for 30 years and we are proud to be Scotland’s premier kitchen refacing company. Reface does it all.


Contact info

4.2

Great

TrustScore 4 out of 5

522 reviews

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4.2

All reviews

(522)

19 reviews in the last 12 months

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Rated 5 out of 5 stars

Kitchen Worktop replacement

We had our Kitchen worktop done by ReFace in July '20. Timely and courteous service, and work completed ahead of schedule. All went well and the workmanship was top class. Highly recommended

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Refaced Kitchen

I am extremely happy with my new refaced kitchen. Great value for money.
There had been an issue with some of my doors not being ready within agreed timescale.This was resolved.
Guys who measured kitchen and in particular,the fitter,were extremely professional and carried out an excellent job.
I would say that i don't understand why full payment needs to be paid prior to completion of work.
I feel that payment should not be paid until the work is fully completed and customer fully satisfied with job.
I would,and have,recommended Reface to family and friends.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Very pleased with my kitchen makeover

Very pleased with my kitchen makeover, it is just like a new kitchen. This is the third time I have used Reface. Paul worked quickly and very professionally in replacing the kitchen doors and drawers to a very high standard of work. He left the area very clean and tidy when he had finished. I can honestly recommend Reface to anyone who wants a 5 star company from start to finish.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Wow! Should have done this years ago!

Our kitchen now looks brand new. We are absolutely delighted with the end result. Our friends and family can’t believe the difference. The operation was exceptionally well executed, clean and tidy throughout. Jason the joiner is a credit to the company with a great eye for detail. Many thanks Reface we happy to recommend you to others.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Thank you

Outstanding customer service and fitting. Our kitchen is now an amazing place to be in. Thank you Reface Scotland.

August 22, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely delighted

Can't praise Reface highly enough. From the man who came out to measure up to the man who fitted our kitchen nothing was too much trouble. Totally professional and we are over the moon with our kitchen

August 7, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Miss Draycott

Thank you ever so much for taking the time to leave such a kind review about your personal experience with Reface Scotland, it was a pleasure to be invited our to you home in Dumbarton to install you new Bespoke made to measure kitchen. The Duropal Roma Marble worktop you chose is stunning. You surveyor/installer, Walter and Zak is delighted to hear that you are happy with your kitchen and would like to thank you for your lovely comments about their workmanship. Walter and Zak are definitely a credit to the company.

Once again, I would like to thank you for choosing our specialized service here at Reface Scotland and for kindly recommending the company to friends and family.

Kind Regards,
Eleidh Chawner
For & On Behalf Of Reface Scotland

Rated 1 out of 5 stars

Obviously Covid-19 happened to other people

Asked to visit for consultation for new kitchen. Not very impressed apart from usual sales spiel, no effort on representative's part to wear face covering or to socially distance. In view of current problems this wasn't a very encouraging first impression +

August 4, 2020
Unprompted review
Rated 5 out of 5 stars

Got the kitchen done and from start to…

Got the kitchen done and from start to finish couldn't fault them in any way what so ever .highly recommend so easy to deal with and a decent price

July 28, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Mr & Mrs Fletcher

I would like to take this opportunity to thank you for taking the time to kind comments about your personal experience with Reface Scotland, it was a pleasure to be invited out to your home in Kirkintilloch to reface your kitchen. Your bespoke Kinetic Matt Dust Grey doors will look lovely in your kitchen and are finished nicely with the Brushed Nickel D Handle you have chosen.

Thank you for choosing our specialised services here at Reface Scotland and for recommending the company to family & friends.

Kind Regards,
Eleidh Chawner
For & On behalf of Reface Scotland.

Rated 5 out of 5 stars

Great customer service

Great customer service, no pressue and overall great quality.

July 10, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Mrs Atkins

Thank You for your such kind comments, we were delighted to replace your doors and worktop of your choice! Your worktop choice Egger Premium White goes so well with your Made to measure Bespoke Kinetic White Gloss Doors. Thank You for inviting us out to your home in Larkhall and i will be sure to tell your fitter Zak about how pleased you are with his work.

Thank you again for leaving a 5* review and for recommending our company to family and friends.

Kind Regards,

Eleidh Chawner
For & On Behalf Of Reface Scotland

Rated 5 out of 5 stars

Bedroom refit

No problems with this company. From initial contact, the gentleman calling to do all the measurements, the delivery guys and the actual fitting. All went as planned. They did exactly what they said they would and we could'nt ask for anything better. Everything went like clockwork. We are delighted with the finished job and would have no hesitation in recommending them.

June 29, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Mr Keys

I would like to thank you ever so much for taking the time to leave a lovely review, it was a pleasure to be invited out to your home in Uddingston. We are delighted that your happy with your bespoke Harmony White Ash bedroom. Your fitter Wojciech is delighted to see that you are happy with his workmanship! Wojciech has been with Reface Scotland for a number of years now and he is certainly a credit to the company. As a small company it means a lot for your kind words.

Once again thank you ever so much for choosing Reface Scotland and recommending to your friends and Family.

Kind Regards,

Eleidh Chawner
For & On Behalf Of Reface Scotland

Rated 5 out of 5 stars

Impressive service

Reface offered a speedy and efficient service both in planning and installation. Manufacture and fitting was completed within a few weeks to the highest Standard.

June 26, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Mrs Calder

I would like to thank you for taking the time to leave a nice review about your experience with Reface Scotland. We are delighted to hear that you thought our service was good, it was a pleasure to be invited out to your home in Motherwell. I really am a fan of your bespoke Premier Light Oak doors, these doors go so well with your worktop choice Duropal Carrara Marble.

Thank you again for leaving a 5* review and for recommending our company to family and friends.

Kind Regards,

Eleidh Chawner
For & On Behalf Of Reface Scotland

Rated 5 out of 5 stars

What an amazing experience using…

What an amazing experience using REFACE, their customer services from onset of enquiry right through has been outstanding.
A very warm welcome from our original enquiry with Margaret, a very professional and helpful sales rep visit giving lots of tips and guidance to assist us, the auditor, the delivery team and the most amazing installer Zak who was nothing short of a gentleman, very courteous and professional, completing the installation to such a high specification, what a superstar.
So pleased with the quality of the new doors, appliances and worktops.
Over the moon that I used REFACE.

March 22, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Mrs Brown

Thank you ever so much for your gracious comments about your personnel experience about Reface Scotland. We are all over the moon to hear your wonderful review. It was a pleasure to be invited out to your home in Shotts. I hope you love your new bespoke made to measure Premier Light Grey Oak doors with your choice of worktop Duropal Dark Mountain Oak. I have shown your installer, Zak, your review and he is delighted to see that you are happy with his workmanship! Zak has been with Reface Scotland for a number of years now and he is certainly a credit to the company. As a small company it means a lot for your kind words.

Once more thank you for choosing Reface Scotland and for recommending the company to friends and family.

Kind Regards,
Eleidh Chawner
For & on behalf of Reface Scotland

Rated 5 out of 5 stars

Professional Job.

The kitchen units and all other equipment arrived on the scheduled day. The strip out of the kitchen and installation of the new unit was carried out by Jason and Stuart. Their work and the organising of the other was completed to a very high standard and we were delighted with our finished kitchen.

March 16, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Thank you ever so much for leaving a 5* review about your personal experience with Reface Scotland. It was a pleasure to be invited out to your home. We are over the moon that you decided to choose Reface Scotland to Reface you Kitchen. As small company it means a lot to us that our customers use our bespoke services again and are satisfactory with our services.

Thank you for choosing our specialised services here at Reface Scotland and for recommending the company to family & friends.

Kind Regards,
Eleidh Chawner
For & On Behalf of Reface Scotland.

Rated 5 out of 5 stars

I got my new kitchen done on the 9 th…

I got my new kitchen done on the 9 th of March 2020 the work men the joiner wojciech was great he work very hard polite very nice person and the electric guy Paul Clark was a as good polite and hard working, so was the plumber sorry did not get his name , I can’t fault the workmen I was very please with my beautiful new kitchen, the only slight problem I had was they had not got my glass splash back for my hob which was a bit disappointing Mrs janice Lauriston

March 16, 2020
Unprompted review
Rated 4 out of 5 stars

All good from start to end

All staff were great from sales to fitting and scrap collection.
No pressure selling.
Some changes I wanted to original design were taken at the survey stage and actioned with no problem.
Be prepared to pay final amount on delivery(start of first day of fitting) not after installation.

March 5, 2020
Unprompted review
Rated 5 out of 5 stars

Very Happy Customer

Thanks to this great team for taking care of our kitchen reface.

Showroom sales: Yvonne,
Job survey and measurement Ian and Walter
Customer follow up: Margaret
Fitter: Jason.

We were well supported with the explanation of options and advice. The completion of the installation was done to a high standard by Jason with great attention to the small details that made it a great outcome for us. No pressure at any time and Reface also fitted handles we sourced from another supplier.

The job (replacing 17 doors and 4 drawers) was all done in just over half a day and finish is like new.

Very happy to recommend Reface Scotland.

February 28, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland


Mr Hannaway,

Thank you ever so much for your gracious review about your personal experience with Reface Scotland, it was a pleasure to be invited out to your home in Cambuslang to reface your kitchen. On behalf of everyone at Reface Scotland, from your estimator Ian to your installer, Jason, i would like to thank you for your kind words about our work ethic. As a small company it is important to us that our customers are receiving the best customer care and by taking the time to read our reviews this gives us an indication on how we are doing.

Thank you for choosing Reface Scotland and for recommending the company to friends and family.

Kind Regards,
Eleidh Chawner
For & on behalf of Reface Scotland.

Rated 4 out of 5 stars

A positive experience

Ian was very helpful in assisting us to make choices and decisions. We were delighted that the job was carried out so soon after placing order. The fitter was very good and his work was neat and tidy. He was a very nice polite young man. Altogether a very positive experience. Our only slight concern was that we had to pay the full amount when the doors arrived but before they were fitted. This worry was unjustified as it turned out as the work was first rate. I would happily recommend this company.

February 24, 2020
Unprompted review
Rated 1 out of 5 stars

I wouldn't recommend this company

I wouldn't recommend this company. We got our kitchen refaced. And all our coubord doors have falling off. And having problems with the sink. We still have a garentee. I phoned reface Scotland to get it fixed, and they said it will cost us money to get them properly screwed back on. The screws they used where small. And there isn't enough strength on the hinges of the door, poor quality.

February 24, 2020
Unprompted review
Rated 5 out of 5 stars

Very high standard of workmanship

Very high standard of workmanship, very helpful and polite and cleaned up after him you wouldn’t have known he had been would recommend him and the company again thanks.

February 23, 2020
Unprompted review
Refacescotland logo

Reply from Refacescotland

Mr Melville,

I would like to take this opportunity to thank you for your gracious review about your personal experience with Reface Scotland, it was a pleasure to be invited out to your home in Cambuslang to reface your kitchen. Your Bespoke Alnwick White Coastland doors and drawer fronts give a very nice touch to your home. Your installer, Wojciech, is delighted to hear you love your new kitchen and would also like to thank you for your comments about his work.

Once more thank you for choosing Reface Scotland and for recommending the company to friends and family.

Kind Regards,
Eleidh Chawner
For & on behalf of Reface Scotland.

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