Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Helpful Staff

The staff at refresh are all very helpful . Allison and Rory have went out of their way to help us achieve our target payment. We would recommend this company.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Life Savers

Refresh Debt have literally saved my life. In a very difficult situation when I couldn't cope anymore with my debts that were spiralling out of control Refresh Debt stepped in. They made my journey and transition to a normal healthy financial position possible and made me feel so much at ease.

Having been with the plan now for over a year they have been there every step of the way any creditor letter or debt collection team chasing me they asked for the letter and they dealt with it within minutes.

I'm now starting to get my life back on track and have just finished my 1st yearly review Allison was cool calm and guided me with ease. I have now entered my 2nd year my debt is reducing I even managed to knock 19yrs off my total pay back time as I had enough to increase my monthly payments.

Thanks again to all the refresh debt team Alliain, Sinead and Rory and anyone else I forgot.

Michael

November 21, 2024
Unprompted review
Rated 5 out of 5 stars

Financial help

Refresh were very helpful, professional, friendly, always there no matter what the problem, they will help anyone with financial problems , they make you your own debt management plan.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Knew how my situation was and were…

Knew how my situation was and were positive they could help me, Chris done amazing making sure he give me the right help for my situation and made it manageable for me. I finally feel at ease now and definitely will be learning from my mistake. I really couldn't recommend these enough, thankyou again

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing team!

Most kindest people! very helpful without any judgement, couldn't have had a better experience, glad to have had help so theres now a weight off my shoulders! highly recommend

November 7, 2024
Unprompted review
Rated 5 out of 5 stars

Refresh has helped me immensely in…

Refresh has helped me immensely in solving my debts, they kept me well informed on payment, and sent out payment history so I knew exactly how things progressed, it was nice to actually speak to real people who I stand the situations that people find themselves in. Thank You Refresh for your help, understanding of my situation.

October 29, 2024
Unprompted review

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