Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt Relief Service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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Rated 5 out of 5 stars

I'm in complete shock

I'm in complete shock, and in a very positive way, of course. I haven't encountered such a reliable, helpful, friendly, and understanding employee in a long time. I'd like to thank you from the bottom of my heart for your help.
I love it!!!

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Spoke with Shane from Refresh

Spoke with Shane from Refresh, and he is credit to the company. Very calm in explaining and he made me feel understood in everything that i was dealing with regarding the debt. Thank you so much man, definitely feel refreshed after having a chat about the options that were available. And what i liked about Shane is there is no judgement in his voice or tone, it felt like i was chatting to a mate i have known for years. Thank you Shane, you are a legend.

March 4, 2026
Unprompted review
Rated 5 out of 5 stars

Thank you

Today I have been put in contact with Keith. He was lovely and extremely helpful. I was very anxious at the start of the call, but he listened to my worried, reassured me and put me at ease. Thank you so much.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

I been in contact with Keith to help me…

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding
He went with me through whole process making sure I understand each step im so grateful for his help I was so nervous about calling but Keith made me feel welcome I can’t thank him enough really has taken some weight of my shoulders

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

I called this company as I couldn’t get…

I called this company as I couldn’t get in touch with the company I was with and I believed Refresh Debt was part of them.

Spoke to Shane and he gave us the news that the company we are with wasn’t part of them, after he and myself did a bit of digging we notice they had stopped trading and Shane went above and beyond to get me a number which actually led me to the company that took over my old one. ( I haven’t mentioned the company that I was with and who bought them as it doesn’t seem right ) but my point is Shane could have just said sorry can’t help!!! But he didn’t. And I thank you for that.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Refresh Debt Services

Shane was beyond belief, absolutely great. He made me feel secure and everything was clear there was no jargon or places where I didn’t understand what I need from him. He was great, thankyou Shane 🙏

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to say a massive thank you…

I would like to say a massive thank you to Brenna Cullen and all of the team at Refresh Debt from start to my finish with them as of 14/1/2026 they have been superb no object i threw at them they sorted for me i would and will tell anyone that is suffering with debt to contact them to help once again
THANK YOU VERY MUCH

January 15, 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, literally took all my troubles away, huge support and they genuine care and want the best financial future possible for you!

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Refresh

Highly recommend Refresh. I have used them in the past and successfully paid off all debts. I didn’t hesitate when having to use them again. Roison was fantastic and got the ball rolling the same day.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Really indeed a relief speaking to …

Really indeed a relief speaking to Refresh advisors. Roisin was wonderful explaining everything in detail advising the pros and cons , and giving you simultaneously room to make an informed decision. They make you feel and show you there is actually a way forward to solve your financial problems.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

ten out of ten

Roisin was extremely helpful and very understanding of my situation. The conversation was as easy as these conversations can be. I feel as though a weight has been lifted off my shoulders and can look forward to the future with a little less stress now

December 12, 2025
Unprompted review

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