Reigate Garden Centre Reviews 

401
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

We wanted two new recliner chairs, so when visiting a local garden centre we tried one which was perfect. As I had my phone with me I searched online and found almost the same chairs at Reigate Garden... See more

Rated 5 out of 5 stars

helpful, knowledgeable, friendly staff , good range of products , from lawn mowers , garden furniture , paving slabs , plants, hanging baskets down to small packets of seeds ... definitely re... See more

Rated 5 out of 5 stars

I pop into this garden centre a lot from Spring to Winter and am always struck by the friendly service and the fact that no query is too small. I recently bought new garden seating and a barbecue from... See more

Rated 5 out of 5 stars

We bought a table and chair set and when wee tried to assemble it there was a foot missing from the base one telephone call and half an hour later they delivered a new base and taken the old one. Whe... See more

4.8

Excellent

TrustScore 5 out of 5

401 reviews

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4.8

All reviews

(401)

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Rated 5 out of 5 stars

Excellent response when I rang up and …

Excellent response when I rang up and made my enquiry.
The product was in stock and dispatched within a day or so.
I was surprised to see how well the item was packed for postage and I will not hesitate to use them again.
Peter Arnold, West Sussex.

June 17, 2017
Unprompted review
Rated 5 out of 5 stars

Very impressed with the service level

Very impressed with the service level. The centre called in person to arrange a delivery time. Very happy with the product - a veg trug and also the competitive price - the best price I could find on the internet

June 13, 2017
Unprompted review
Rated 1 out of 5 stars

I ordered the item nearly 2 months ago

I ordered the item nearly 2 months ago
When it had not arrived after 3 weeks I contacted the store by e mail and was advised that it was still "on the high seas"
I enquired again a week later ..same response
Late last week I was advised that it had arrived at the Reigate store
On Monday the store phoned to say it would be delivered that day
It was not delivered ..and still 6 days later has not been delivered
I phoned the store this afternoon and they advised a further delay in delivery ..next Monday because they have no drivers today or tomorrow
Whilst I accept that delivery to the store was not in their control it is disgraceful that they promised and failed to deliver and now a further week of delay has occurred

June 10, 2017
Unprompted review
Rated 4 out of 5 stars

Easy to order

Easy to order. Placed Oder on Sunday eve and goods were delivered Thursday morning. Had a text and a phone call,would use Reigate Garden Centre again,very satisfied

May 29, 2017
Unprompted review
Rated 5 out of 5 stars

Keter Rockwood Storage Box

Excellent service, delivered on time. Very good product in excellent condition. Immediately after first use we had a thunderstorm and torrential rain and our cushions remained perfectly dry. Very pleased all round.

May 29, 2017
Unprompted review
Rated 5 out of 5 stars

Good quality chair, Good service

I am really pleased with my rocking chair which was easy to assemble. Even though the item was initially out of stock I got a call quickly to say when it was back in and they delivered it on the day of my choice

May 23, 2017
Unprompted review
Rated 2 out of 5 stars

NO matter how hard I worked to get the goods they were going to let me down from the start.

Teir system wouldnt allow anyone to buy the goods on line and put in a different delivery address...I tried numerous times, it kept kicking me out. Called up and was told to order it and they would send the goods to the address the address I wnated where i would be at for one day. They said the courier would deliver for me to that address on that day!
I confirmed all this by email JUST IN CASE as the address I was going to be at was 250 miles away. The day came and no courier arrived...I called and emailed over and over again....only got an ansaphone. The item arrived the next day when I was no longer there....NOT by courier, but by Royal Mail parcel post. Still no word from Reigate Garden Centre....this caused me a huge amount of problems. Had I known it was coming by post I wouldn't have ordered it. This isn't a Garden Centre...and if it is....no one was able to answer the phone or emails for a whole half day!

May 23, 2017
Unprompted review
Reigate Garden Centre logo

Reply from Reigate Garden Centre

Zarina,

Our apologies you have had problems with your delivery. You were advised it would be sent with Royal Mail, we even told you on the phone it would be upgraded to 1st class post to try and make it your address in time for the weekend, our apologies it didn't. We added leave safe delivery instructions, again as you requested on the phone. As we have received no messages or emails from yourself, if you have further issues please call us on 0845 8727 411, If you leave a message someone will always call you back.

Rated 5 out of 5 stars

Excellent Service

Competitive pricing, Staff were very helpful on the phone and my order was sent out to me amazingly fast. Thank you very much

May 23, 2017
Unprompted review

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