Reima Reviews 21

I have been a repeat customer of Reima because I genuinely liked the quality of their products. I previously purchased their Merino Wool jumpsuit for my daughter and was so happy with it that I ordered another one a year later after she outgrew the first.

Unfortunately, my second experience has been extremely disappointing.

When my most recent order arrived, the Merino Wool jumpsuit was missing from the package. I contacted Reima within minutes of delivery to report the issue. Despite reaching out immediately, it took 10 days for customer service to respond. When they finally did, they asked me for photos of the original package—something I no longer had after more than a week had passed. It is unreasonable to expect customers to keep a plastic shipping bag for that long.

On January 5th, Reima informed me they were opening an investigation with their warehouse. Since then, I have received no updates and no resolution.

I have now been waiting since December 1st for this missing item to be resolved. During this time, I have requested a refund multiple times, but those requests have gone unansweredI chose to order from Reima again because I trusted their quality, but when something goes wrong, customers should not have to wait months for a basic resolution. At this point, I would simply like the refund for the item that was never delivered.

If someone from Reima is monitoring customer feedback, I would appreciate this issue finally being addressed.

Worst customer service ever! I ordered winter clothes on sale 20% off, and they send me the item in the wrong size. It is clear on my receipt, what I ordered and on the return slip they put in the order it shows the wrong size as does it in the items label. So I contacted the customer service and they didn’t even apologise and they do not want to help. I have been waiting a long time for the package, and now the item is not on sale, and they won’t even get me the same price. They keep replying to my mails that they need photos of the label, and I keep sending it. I can see that the mails is delivered, but they deny that they got the photos. It doesn’t make sense. Any other store would just give the customer an apology and send the item in the right size at the same discount as it is their fault. It’s great quality products but I will recommend you to by it elsewhere as this online store will be unhelpful if any problem should appear.