I deal with curriers very often, I m very impressed with Relais colis service. Communication is outstanding, Elodie reply’s to emails immediately and is very professional. Have dealt with them se... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Le point de retrait choisi a été modifié pour m'attribuer un nouveau point de retrait très mal pratique pour moi.
Magasin où l'on peut se garer facilement car parking ou petit stationnement toléré près du magasin. Personnel aimable et serviable
Livraison parfaitement dans les délais prévus et annoncés. Retrait rapide et simple. Personnel du point de retrait aimable. Excellente expérience.
Company details
Written by the company
Relais Colis® vous propose des solutions innovantes adaptées à vos besoins et accessibles à tous, sur tous les gabarits de colis en points Relais Colis ou à domicile au-delà de 20 kg.
Contact info
France
- www.relaiscolis.com
3.9
Great
25K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely disappointing experience
Extremely disappointing experience. The customer service is horrible — emails go unanswered and there is no proper way to communicate with the company. My delivery was never completed despite multiple attempts, and I was told incorrect information about failed delivery. If you actually want to receive the items you paid for, I would strongly advise looking elsewhere.
February 7, 2026
Unprompted review
MZ un point relais efficace
Bel accueil du responsable du point relais, amabilité, respect, conseil, rapidité et professionnalisme.
February 5, 2026
Unprompted review
Impeccable service
February 4, 2026
Unprompted review
proposition de relais alternatifs (sans…
proposition de relais alternatifs (sans raison !?) pour lesquels il a fallu que je prenne le train
December 24, 2025
Unprompted review
Parfait
Livraison parfaitement dans les délais prévus et annoncés. Retrait rapide et simple. Personnel du point de retrait aimable. Excellente expérience.
December 5, 2025
Unprompted review
The schedule is percise
The schedule is percise , this is what I like about this.
December 4, 2025
Unprompted review
Excellent service
November 28, 2025
Unprompted review
Service aimable et fiable.
October 30, 2025
Unprompted review
Parcel sent 26 days ago
Parcel sent 26 days ago, I've emailed them three times and they just fob me off every time. Clearly they aren't looking, and they don't care.
October 23, 2025
Unprompted review
Very good experience and prompt services
Very good experience and prompt services
October 6, 2025
Unprompted review
Relais colis change le point de retrait…
Relais colis change le point de retrait sans même demander au client. Beaucoup plus loin que le point choisi initialement, inadmissible
September 30, 2025
Unprompted review
I deal with curriers very often
I deal with curriers very often, I m very impressed with Relais colis service.
Communication is outstanding, Elodie reply’s to emails immediately and is very professional.
Have dealt with them several time, waited to see consistency before writing a review.
Keep up the great work.
Thank you
September 6, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.