Reliquia Jewellery Reviews 

56
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Not worth even one star. I ordered a necklace which I was then told by Reliquia it was on pre-ordered. I requested a refund as no arrival date was provided. I have been told that I cannot have refun... See more

Rated 2 out of 5 stars

I ordered the reliquia maxima necklace (through The Iconic). It arrived a truly beautiful colour, however within three weeks the gold colour was coming off in certain places, despite following all ca... See more

Rated 2 out of 5 stars

Very nice designs HOWEVER i strongly question whether they are true gold fill. I have many gold fill items from other places and the 2 sets of earrings i have from reliquia get a progressively worse s... See more

Rated 1 out of 5 stars

Purchased a gorgeous coin necklace for my sister for her birthday in Feb just to receive a message from my sister telling me that the 18 carrot gold filled (as advertised) necklace purchased through... See more

Company replied

Company details

  1. Shopping & Fashion

Information provided by various external sources

Derived from the word 'relic' and the Spanish term for 'family heirloom', Reliquia is inspired by vintage jewellery and the Art Deco movement.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

56 reviews

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No recent history of asking for reviews

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1.3

All reviews

(56)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

This review is for Blanca by reliquia

This review is for Blanca by reliquia. Terrible customer service I’ve ever had. How a brand is getting popular can’t invest in a good system/team of customer service. After 5-6 emails I got finally an answer to return pants they packed a wrong size. Unbelievable, I would never buy again a product in Blanca.

August 24, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible quality

Terrible quality - don’t waste your money. I bought the spiral gold hoop round earnings. I opened the box for the first time to try try them on. They snapped within minutes. Shocking quality and felt so cheapy.
I have bought at the cheap shop they have lasted longer and better quality for $20
Shocking overpriced and bad quality
I can't understand why this jewellery is so overpriced...

August 23, 2022
Unprompted review
Rated 5 out of 5 stars

Beautiful Items!

I have ordered many pieces from Reliquia since moving back to Australia in 2020. I adore the vintage inspired items and I have always received them on time and in excellent condition.

They are beautifully made and have retained their high quality finish. I'm really happy with all of my purchases and the customer service received. Kathy

June 12, 2022
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Kathy,

Thank you so much for your kind words and your support over the years. We are so happy to hear that you love all of your pieces. xx

Kindest,
Laura

Rated 1 out of 5 stars

"Gold Fill 18k" worn away after 1…

"Gold Fill 18k" worn away after 1 month.
Saddest birthday gift ever. Did my research on Gold Fill vs Gold Plate and this necklace is Gold plated advertised as Gold Fill. They know it. Just found all these reviews but when I contacted Reliquia the response was "Thats not the feedback we uSuAlLy get" Don't bother reaching out to me because a don't want a replacement (because all your jewellery is the same cheap quality) and I wont get a refund because I didn't make the purchase it was a gift and I font want to upset the gift buyer with all this drama. This is a matter of false advertising which is a crime that carries a 10 million dollar fine. Bye-Bye reliquia!

March 31, 2022
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Chloe,

Thank you for your message. I am so sorry to hear this. We always want our customers to have a positive experience and and be happy with their pieces. If you could please reach out to me on laura@reliquiajewellery.com, I would love to get this sorted for you.

Kindest,
Laura

Rated 1 out of 5 stars

Terrible company - still waiting - no reply!

Terrible company. After saving pocket money for weeks, my daughter was very excited to purchase a gift which has still not arrived. We have tried every possible means of contacting this company, social media, customer service email and even their pop up store in Westfield Bondi Junction but the number is disconnected. Westfield went as far as to say that this seems to be quite typical of Reliquia and they are often fielding calls from disappointed customers who are not able to get in touch with them. As a last resort I have contacted Laura who has left her email on Trust Pilot for other disgruntled customers, but as yet, nothing.
Steer clear at all costs, the company is an abomination!

March 21, 2022
Unprompted review
Rated 2 out of 5 stars

Poorly made; poor customer service.

I bought the Discus Earrings from Reliquia a few years ago. These are great, and have lasted me a few years.

I purchased a pair of the May Hoops about a year ago that were unfortunately nowhere near the same quality. One earring had some sort of green rock stuck in it (maybe from the cast/mold?) and the other had a very loose fastening and eventually fell out. They were also very tarnished within a few months.

I've contacted their customer service team a few times and either get a generic copy-paste answer that isn't relevant to my query, or no response at all.

February 6, 2022
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Jasmine,

Thank you for your message. I am so sorry to hear about your earrings. If you could please reach out to laura@reluquiajewellery.com, I would be happy to assist. x

Kindest,
Laura

Rated 1 out of 5 stars

Terrible quality

Terrible quality - dont waste your money. I bought gold earrings which tarnished/turned black - they replaced them and the same thing happened again to second pair. No answer now from Reliquia to get a refund… save your money

December 10, 2021
Unprompted review
Rated 1 out of 5 stars

Was really excited to receive my new…

Was really excited to receive my new necklace and spent quite a bit on it. However, after a few wears the gold had all rubbed off- clearly uses really cheap materials and not worth the money
Did not wear in water

November 25, 2021
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Kate,

Thank you for your message. I am so sorry to hear about your necklace. If you could please reach out to laura@reliquiajewellery.com, I would be happy to assist. x

Kindest,
Laura

Rated 5 out of 5 stars

Helpful staff!

I ordered the Emilia Huggies for a friend's birthday a few weeks ago and I was really worried that they wouldn't arrive on time so I contacted the girls at HQ and they were so helpful and were able to track down the parcel for me! Thank you!

November 10, 2021
Unprompted review
Rated 3 out of 5 stars

So I bought the Herman necklace..😝wore…it once...the pearl end grey...

So I bought the Herman necklace..😝wore not twice amd the pearl went dull..wore it with no perfume makeup etc..tried to polish it up and then the pearl broke off ri necklace yay

Bought the little hoop earrings with zirconias and the zirconia diamond fell off...
If you want my opinion
Don’t buy reliquia
The quality is that of lovisa...extremely poor ..
I’ve spent $400 plus..and the quality is terrible

October 18, 2021
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Fi,

Thank you for your message. I am so sorry to hear about your necklace. We would love to fix that for you. If you could please reach out to laura@reliquiajewellery.com I would be happy to assist.

Kindest,
Laura

Rated 1 out of 5 stars

Worst quality

Worst quality. Tarnishes, latches break, gold over is so bad they shouldn’t be allowed to call it that. I recently found most of the stuff they sell on cheap Asian sites like Aliexpress and SHEIN also Alibaba. How you guys can charge what you charge is crazy! It’s sad people like us that don’t know better are so duped. Thinking it’s a nice piece of jewellery. I will never purchase from you again and I’ll make sure people I know don’t either. People will Catch on Eventually. I would start being a little less greedy with what you charge and a little more honest about how you source and buy your pieces.

September 30, 2021
Unprompted review
Rated 1 out of 5 stars

Poor Quality Gold Fill that doesn't last 6 months

I purchased the Fallon earrings, and the Prima Hoops in Feb 2021. I don't wear these every day, I store them in the box, and never wear them in the shower/pool nor expose them to any chemicals/skin care products etc etc (I treat them with the utmost respect). I have never had problems with any jewellery before. These are sold as Gold Fill, which by the definition is meant to be a much thicker layer of Gold which is layered over the base metal, and is meant to have much more longevity than gold plating. Well it's just been 6 months, and I noticed today that my earrings look more silver than gold in parts. Very disappointed and feel like I have wasted my money. This experience has taught me not to trust even Gold Fill, and only to buy from a reputable 'Jeweller' and not a fashion store.

September 1, 2021
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Alison,

Thank you for your message. I am so sorry to hear about your earrings! We would love to fix that for you. If you could please reach out to laura@reliquiajewellery.com, I would be happy to assist. x

Kindest,
Laura

Rated 1 out of 5 stars

Not worth

Not worth, extremely expensive for a poor quality!! Really poor !

August 27, 2021
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Aubrey,

Thank you for your message! I am so sorry to hear you are unhappy with your piece. If you could please reach out to laura@reliquiajewellery.com, I would be happy to assist. x

Kindest,
Laura

Rated 1 out of 5 stars

Very poor quality for 'gold filled'

I bought the Halley necklace by Reliquia off the Iconic. After a handful of wears it has become unwearable. Never wore in shower or wet weather. The product description says it is '18k gold filled' however it started to discolour after only a few wears. I also bought the 'gold filled' Boyfriend bracelet and it also has discoloured after a short period. After reading about 'gold filled' products which are meant to last longer than vermeil or gold plated if treated with care, it doesn;t seem as if the items are properly gold filled.

June 6, 2021
Unprompted review
Rated 5 out of 5 stars

Worth the wait

I ordered a shirt from Blanca Studio (which I love and can't wait to wear) which seemed to be lost by DHL. When I reached out to customer service, Lauren was kind and responsive and sent a new one immediately, no questions asked.

June 3, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful jewellery, amazing customer service

I got one of Reliquia's star sign necklaces for Christmas from my partner and unfortunately, the chain snapped after a couple of months. I emailed them with a photo of the chain and they responded so quickly and sent a new chain straight to my house! So impressed with their friendly customer service :)

Not to mention their jewellery is beautiful and such good quality.

April 1, 2021
Unprompted review
Rated 1 out of 5 stars

Awful quality and so disappointed

Awful quality and so disappointed. My partner bought me 2 necklaces for Xmas because I’ve loved this brand for so long and had my eye on the Felicia and evil eye necklace. Within FIVE wears, the evil eye necklace had started to change colour. (Yes I remove all my jewellery before I shower, go to the gym and go in water- so it’s just bad quality). What a waste of money. I contacted reliquia on my email with receipts and received no response, then my partner did the same and no response. Now I have two necklaces, one ruined and another that would be ruined too if I decided to wear it. Would not recommend this brand and their bad customer service.

March 19, 2021
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Mercedes,

Thank you for your message. I am so sorry to hear this. If you could please reach out to laura@reliquiajewellery.com, I would be happy to assist.

Kindest,
Laura

Rated 2 out of 5 stars

Poor Quality and Customer Service

My friends recently purchased the star sign necklace for my birthday a month ago and have only worn it a maximum of four times before it broke and this was clearly not due to wear and tear or not caring for it correctly, it was just poor quality/faulty. I had emailed them about this issue providing receipts and photos and received no response. I then messaged tried to contact them on Instagram with same thing and again no response. It is disappointing considering the quality of this necklace as well as the lack of communication.

March 16, 2021
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Rebecca,

Thank you for your message. I am so sorry to hear about your necklace. If you could please reach out to laura@reliquiajewellery.com I would be happy to assist. x

Kindest,
Laura

Rated 1 out of 5 stars

Definitely not gold filled

Definitely not gold filled. The coat of my earrings came out in 3 months, now they look like cheap plastic.

March 4, 2021
Unprompted review
Reliquia Jewellery logo

Reply from Reliquia Jewellery

Hi Patricia,

Thank you for your message . I am so sorry to hear about your earrings. If you could please reach out to laura@reliquiajewellery.com, I would be happy to assist.

Kindest,
Laura

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