Relocate Removals & Storage  Reviews 

I trusted this company with my house move. Whilst they are responsive, their dismantling and re-assembly services are useless. When I raised a claim, they came back staying they don't have qualified professionals for such tasks (so why sell these services in first place) and declined any way to compensate by stating I should have informed them within 7 days. I informed them on 13th day after move.

I recently used Relocate Removals for a move, and while the initial experience was promising, the overall service left much to be desired.

The quote process was excellent—the representative who came to our home was thorough and professional. On the first day of the move, the team worked well together, efficiently loading our belongings onto the van. Stuart stood out for his empathy and tireless work ethic, Chris worked really hard and we had a team member with the right tools who knew what he was doing when disassembling our furniture. If the moving day had been as smooth, this would have been a 5-star review.

However, the actual moving day was incredibly stressful, partly due to issues with our solicitors, but also because of the poor preparation by one of the team members assigned to reassemble our furniture. The person responsible arrived without any tools—not even the basics. We had to lend him our only screwdriver, yet despite this, two wardrobes were left with broken doors—one drawer won’t open, another won’t close properly, and there’s a large chip on the back and sides of the wardrobe. He spent all his time on the wardrobes, leaving the rest of the team to handle the heavy lifting alone.

Several items, including a desk, cabinet, and TV, were not reassembled due to time constraints and the lack of proper tools. This added to our inconvenience, as we had to leave bedroom boxes downstairs because the wardrobes were being assembled in the bedroom.

To make matters worse, we discovered that both toilets in our new home were blocked with wet wipes the next day. It seems one of the team members used these wipes to clean their hands and then flushed them down the toilet which was incredibly frustrating.

While Chris and Stuart worked hard, it didn’t help that one team member seemed visibly fed up on the day of the move, reminding us that if things weren’t sorted by 4 PM, they would take our belongings and charge us again, emphasising that they had families to get home to. We apologised multiple times for their inconvenience regarding matters beyond our control. This, combined with Bill calling me while I was trying to reassure the developer, added unnecessary pressure during an already stressful day.

Given the high cost of Relocate Removals and their reputation, I expected a more professional service. It’s disappointing that the team didn’t include someone skilled in reassembly with the necessary tools. If we had the original team member from Tuesday, I believe the situation would have been much smoother.

Overall, while there were some positives, the experience was far from satisfactory, and I expected better given the premium price we paid!

I used the company to move from East London to West Sussex. The quote was carried out professionally and accurately and the price was competitive compared to the five other companies I asked to quote.

On moving day, the guys turned up on time and carefully but efficiently packed the van. They then repeated the process in reverse when we arrived in West Sussex.

Using Relocate Removals was easily the least stressful part of the whole house selling experience!

We used Relocate for a house move from Hadleigh to Manningtree.

The team were on time, friendly, fast and careful. They followed all of our instructions and seemed genuinely happy to help. We would certainly use their services again and would not hesitate to recommend them.

The quote was competitive and everything was moved really well. They were very friendly and gave advice when needed. The day was the hottest day of the year but they did not stop and all was completed quickly but safely putting everything together well.

Relocate were great
• Helpful
• Friendly
• Competitive with the price
• On time
• Careful handling with my furniture
• Double checked we hadn’t left anything
behind

The team worked efficiently together, they were polite, they respected our furniture and goods. They arrived on time at both destinations. The price agreed was fair.

Bill was warm, fair and friendly, reasonably priced against two rivals. Two guys came the day before to wrap and box and this service was seamless ! Worth every penny! They worked so hard and very quickly. Nothing arrived damaged! The guys were also very experienced so provided help and support around what order to do things. The day of the move was blistering hot! But this did not stop the level of service they all worked so hard! Some slight damage to my wall when getting American fridge freezer in but I think wear and tear during a move is inevitable especially given how hot it was!it was the hottest day of the year 33 degrees! The guys were all respectful , helpful and provided humour when it was needed during a stressful time. The van arrived promptly and safely to my new property and nothing was damaged. I would use relocate again and I would recommend to anyone looking to move. Thank you again relocate. They also assisted me when I was struggling to build my clothes rails which was above and beyond.

arrived on time and moved my stuff to new place quickly and without fuss ..hard working boys ..good job at affordable price

I recently used Relocate Removals and Storage for my move, and it was truly a pleasure from start to finish. The removal team was incredibly helpful and went above and beyond to ensure everything went smoothly. They were also very friendly, which made the entire process much less stressful. I highly recommend their services to anyone in need of a reliable and professional removal company. They made what could have been a stressful experience into a seamless and enjoyable one. Five stars all the way! Also want to mention the admin team as they were also great.

Please don’t be fooled by these thieves they are nasty horrible thugs, check the reviews carefully. Robbers

We had an amazing experience. Before we finalised, Guy came and assessed the contents of my home and then quoted a very reasonable price. The packers were also excellent, the whole move went smoothly with the help of Relocate Removals. I am extremely happy with their service. They had to dismantle a lot of my furniture and again assemble it back. They even collected the keys as I was late reaching the new property. Very friendly service.

Relocate Removals were just what I needed. From the beginning when Guy came to visit and give me a quote to Brad and Brian who helped me move on the day. What is supposed to be one of the most stressful times Relocate made the day run smoothly and easy. Brad and Brian worked very hard and I was very pleased.
Thank you.

After various quotes from removal companies I am so pleased with the service I got from these guys. From Guy coming to do the valuation, the communication leading up to my move and moving day. The guys worked so hard and fast and had my flat packed up so quickly all 3 guys was super friendly which made the day less stressful. Bill was so supportive on the phone and went above and beyond to help. Would highly recommend.

A truly fantastic service - end to end cannot be faulted. Organsied, methodical and speedy packing and transportation- the team were exceptional and diligent - they worked with a cheerful manner and I had a very positive moving experience - this is the second time I’ve used them and cannot recommend them enough :)

I am so pleased we chose Relocate Removal & Storage Ltd to help us move house. The Team were professional and polite. They turned up on time, friendly and enthusiastic. Any nerves were quickly erased.
They worked quickly and efficiently and treated our belongings with respect and care. I could not recommend them enough!

Punctual, efficient, friendly. Move from London to London. Would use them again.

Moving is very stressful - but, the guys from Relocate Removals made it all go smoothly. From the initial assessment of the job, the office support, the packing up to the moving in to new home, the team did a great job. Thank you.

Thank you guys. You were amazing.
Taking the stress out of a very emotional day. My furniture was handled with care and placed exactly where I wanted it. All boxes in the correct location.
What more can I ask.
5 stars.

Guys turned up on time and then the fun began. They took total control and had our house in the lorry before we knew it. They were great lads who were polite with a bit of banter which in our case was great. Everything went 100% smoothly and they had us in our new home with everything where we wanted it. Would absolutely recommend relocate removals and would use again ( not that we plan on moving again 😉)