No nonsense business sense without bullshit volume discounts Very good own-brand substitute products Fast to open up more lines to avoid queing
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Disgusting! Got a fine in one of their parking spots due to wrongly adjusted parking watch (unexpected winter/summer time switch). Fine was send by email 4 weeks later, because they were hoping to col... See more
Company replied
Having to pay a ticket of 660kr because I forgot to register manually, this is so stupid and they steal money from people,, I will never shop there again, f you and f Apcoa
Company replied
I have been a fan and customer of rema for a long time as they were famous for being the cheapest supermarket but recently i see other supermarkets reducing prices and are much cheaper for same items... See more
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Company details
Written by the company
Vidste du, at alle REMA 1000 købmænd ejer deres egen butik og derfor har en stor interesse i at give dig en god indkøbsoplevelse og en god service? I REMA 1000 arbejder vi ud fra konceptet "Discount med holdning", og det betyder, at vi har en holdning til de varer, vi sælger og omgivelserne omkring os. Se meget mere på vores hjemmeside.
Contact info
Marsalle 32, 8700, Horsens, Denmark
- 88816000
- support@rema1000danmark.zendesk.com
- www.rema1000.dk
2.4
Poor
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Pålidlig supermarked
April 5, 2023
Unprompted review
Reply from REMA 1000
Hej Rune,
Tak for din fine anmeldelse.
Det er vi rigtig glade for at læse 😊
Du ønskes en dejlig dag ☀
Mange hilsner
REMA 1000
I really like Rema as a store
I really like Rema as a store, but at home delivery is not so great, I'm always missing important items. I try again today because I can't drive, I really hope it all turns up!
I just update ......only 70 percent of my shopping has arrived!
February 4, 2023
Unprompted review
Reply from REMA 1000
Hi Neil,
Thank you for your inquiry. We greatly value our customers' feedback.
It is of course very regrettable that you have experienced deficiencies in your deliveries.
Unfortunately, out-of-stock items can occur in the same way as if you were shopping in REMA 1000 yourself. In the case of out-of-stock items, there are two options:
Replacement goods accepted:
The system suggests, when possible, a replacement item for the buyer. The price of the replacement item will be shown on the receipt from the store.
Replacement goods not accepted:
You will not receive another item instead of the sold out item, and of course you will not pay for the item that has not been delivered.
You can turn replacement items on or off under your profile.
If you should experience deficiencies again, or have other issues, you are always very welcome to contact our Customer Service at support@vigo.dk, chat or phone.
In this way, we get the information we need to investigate the matter in more detail, follow up with the buyer and find a solution with you.
We wish you a nice day and apologize once again 😊
Best regards,
REMA 1000 med Vigo
https://support.vigo.dk/hc/da/articles/360007213911-Kontakt-kundeservice
It is possible to pay in Rema with euro…
It is possible to pay in Rema with euro coins?
October 14, 2022
Unprompted review
Reply from REMA 1000
Dear Rosu,
Thank you for your review.
It is possible to pay with Euros in our stores. Payment can only be made with Euro bills and refunds will be given in DKK. We kindly ask that you contact the merchant before payment.
Have a nice day 😊
Best regards,
REMA 1000
Disgusting
Disgusting! Got a fine in one of their parking spots due to wrongly adjusted parking watch (unexpected winter/summer time switch). Fine was send by email 4 weeks later, because they were hoping to collect more fines from me while i do my regular shopping. Time to switch my shopping habits .
October 10, 2022
Unprompted review
Reply from REMA 1000
Hi Mantas,
Thanks for your review.
Please enter via our contact form below which store you received the fine at. Then we will follow up with the store.
Thank you in advance and have a nice day 😊
Best regards,
REMA 1000
https://rema1000.dk/kontakt/butikker
Good store with good prices
Good store with good prices and nice personnel
August 14, 2022
Unprompted review
Reply from REMA 1000
Hi Terragon,
Thank you for your review.
We are very happy to hear that you are happy to shop in our stores and have good experiences with the staff.
Have a nice day ☀
Best regards,
REMA 1000
Everybody loves Rema❤️
June 21, 2022
Unprompted review
Reply from REMA 1000
Hej Sarah. Tak for din fine anmeldelse.
Du ønskes en dejlig dag! 🥰 Mange hilsner REMA 1000
Mug på mad
Hej Rema.
Jeg kan ikke få lov til at sende en besked via. jeres kontaktsystem, fordi den vedhæftede fil er for stor, og der er ingen muligbed for at sende en email.
Jeg har flere gange haft oplevelser af, at have købt varer der var mug på, eller værst var dengang hvor jeg købte peanutbutter og folien indvendigt havde taget skadet, og al peanutbutteren lugtede metallisk. Det kan ikke være sundt, jeg smed den ud, og kunne ikke kontakte jer, igen på grund af jeres begrænsede kontaktsystem. Jeg køber aldrig peanutbutter hos jer mere, men kun hos Netto nu.
Denne gang har jeg købt fuldkorns pitabrød fra jeres eget mærke. Jeg købte det igår, og jeg har bare opbevaret det i et mørk køkkenskab, indtil jeg spiste et af brødene i dag. Efter at have spist et, opdagede jeg til gengæld at der var mug på alle de andre tre - så mon ikke, at jeg også lige har spist et muggent brød. Ad. Udløbsdatoen er d. 05.7.2022, men det kan man åbenbart ikke regne med, når det er købt fra Rema.
Jeg håber bare at jeg ikke bliver syg, og jeg er glad for at ingen andre nåede at spise de andre brød.
Det er for dårligt, måske man skulle overveje at kvalitetssikre sine varer, inden man gør alle kunderne syge.
Kontakt mig gerne, eller oplys en mail jeg kan kontakte jer på, hvis i vil have produktinformationerne oplyst.
May 31, 2022
Unprompted review
Reply from REMA 1000
Hej Line. Tak for din anmeldelse.
Vi er kede af at høre, at du har haft denne oplevelse med peanutbutter og pitabrød købt i en af vores butikker.
Vi vil rigtig gerne følge op på dette og det vil hertil være en stor hjælp, hvis du vil skrive ind til os med diverse oplysninger fra varerne samt din accept til at vi må sende dine oplysninger videre til leverandøren, så vi kan få det undersøgt.
Du er meget velkommen til at sende det til kontakt@rema1000.dk, så sørger vi for at sende det videre til vores reklamationsafdeling, som følger nærmere op.
Du ønskes en dejlig torsdag 😊
Mange hilsner REMA 1000
Rude company to foreigners
Horrible reception, rude category managers. If you are a foreigner, drop this terrible company and don't do business with them. If you decide to buy , they will spam your email with ads. Not worth your time. REMA1000 DK
April 1, 2022
Unprompted review
Reply from REMA 1000
Hi Tom. Thank you for your review. We obviously regret hearing about your experience when contacting us.
Most of all we wish to have a good and peaceful dialogue with both customers and suppliers and we cannot recognize a call which has been processed as you describe. Furthermore, we do not send e-mails including newsletters or the like to our customers or suppliers without prior consent.
Once again, we regret that you have been left with a feeling of bad treatment, this is not how we want to appear.
Best regards REMA 1000
Wasteful
You keep sending me unwanted advertising brochures, even though I have a 'no advertisement sticker'. It's annoying and bad for the environment, please stop!
March 10, 2022
Unprompted review
Reply from REMA 1000
Hi Mark. Thank you for writing us and sorry for the late answer.
We would very much like to help you - for this we need some more information.
Please follow this link https://rema1000.dk/kontakt/andet
Have a nice day 😊
Best regards, REMA 1000
Har alle varer til en god pris
November 12, 2021
Unprompted review
Reply from REMA 1000
Hej Ingrid-Margrethe. Tusind tak for den fine anmeldelse 😊 Tak for de pæne ord om vores personale og vareudvalg, det er dejligt at høre, at du kan finde, det du skal bruge hos REMA 1000, tak fordi du handler hos os. Ha' en dejlig dag 😊 Mange hilsner fra REMA 1000
Horribelt og tarveligt
November 12, 2021
Unprompted review
Super glad for at Rema tager ansvar
Super glad for at Rema tager ansvar for at passe på de kunder, som er svagelige eller ikke vaccinerede.
November 9, 2021
Unprompted review
Reply from REMA 1000
Hej Mikael
Tak for din fine anmeldelse og tak fordi du handler hos REMA 1000. Vi er glade for at høre, at du føler dig tryg ved at handle i vores butikker. Vi skal alle passe godt på hinanden😊 Mange hilsner fra REMA 1000
Poor quality and rude employees.
Poor quality and rude employees.
What does a good experience mean to Rema 1000?
September 1, 2020
Unprompted review
Fresh and tasty!
Great variety of products and friendly staff! Their vegetables and fruit are always fresh. I sometimes use the app too. So far I’m satisfied and I recommend it!
June 22, 2020
Unprompted review
Reply from REMA 1000
Hi Marija
Thank you for your fine review.
We are happy to hear that you have had such a great experience at our stores and that you are satisfied with our variety of products, fruits and vegetables.
Have a great day
Best,
REMA 1000
Rotten Strawberries again......
Here we go again. Its the same old story, just like a scratched record and I keep falling for it. Popped into Rema1000 on my way home today and bought 3 cartoons of strawberries and boy did they look good. got home and my 3 boys saw the strawberries immediately and could not wait to eat them, so we just open them up and poured them in a big bowl. To my surprise and disappointment all 3 cartoons had old and bruised strawberries and in some places they even looked like they were growing something extra... Really Rema1000, why is it that I cannot trust you to check your own produce. my kids were not happy and nor was I :(
March 25, 2020
Unprompted review
Reply from REMA 1000
Hi Mark
Thanks a lot for your review. We are always happy to hear from our customers.
We are very sorry to hear about your experience with our strawberries. The quality of the
fruit and vegetables department is very important to us. This is why we offer a satisfaction guarantee, which means you can contact your local REMA 1000 and get a refund for the strawberries.
You are always welcome to contact the head of the store, købmanden, if you see something that isn't living up to your expectations.
We would like to pass on your review to the store, and it would mean a great deal, if you wrote to us on kontakt@rema1000.dk and told us whic store you visited.
Have a nice day.
Kind regards
REMA 1000
Worst ever
Waiting all day,in the end no one picked up my order.
Worst ever.
March 12, 2020
Unprompted review
Reply from REMA 1000
Dear Chaoui Tarik. I assume you are familiar with the extraordinary situation in Denmark. Thousands of people are helping each other with deliveries. Apparently on your account there is no orders for today. Have you been in contact with customer service?
Stor high five til Rema 1000 i Vinderup…
Stor high five til Rema 1000 i Vinderup - I gør det SÅ godt!!
September 30, 2019
Unprompted review
Reply from REMA 1000
Hej Camilla
Tusind tak for din anmeldelse. Vi sender dit high five direkte videre til Vinderup!
Rigtig god mandag
Mange hilsner
REMA 1000
With cheap staff you gonna reach…
With cheap staff you gonna reach NOTHING!!!
August 3, 2019
Unprompted review
Fresh wide range of products
Good service, wide range of products from different brands and always fresh fruit and veggies. One of my top favorite shops in Denmark!
April 6, 2018
Unprompted review
Reply from REMA 1000
Hej Miroslava
Thank you very much for your review. We appreciate the response from our costumers.
We are happy to hear that you like to shop in our stores.
Best wishes from REMA 1000
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