R&R has been managing Verdica (NW1) for about two years now. It's a new build that has been stabilising, and Fawzia and the rest of the team have been helping to resolve the issues with security/acces... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In our dealings with this company, the one thing that stands out above everything else is an individual employee- Rose Guardino. Whenever we speak to Rose she has been professional, polite, courteous... See more
Company replied
Edmund is a brilliant concierge for Horizons Tower. I own one of the penthouses in this block and he always cheers us up every morning and goes above and beyond to help us out. Please note this i... See more
Company replied
I contacted Rendall & Rittner regarding an increase to my ground rent. I'd paid the usual £300 for this years statement. But there was an error made where it was due to double. I received commun... See more
Company replied
Company details
About Rendall & Rittner
Written by the company
Rendall & Rittner has been at the forefront of UK residential property management since 1990. We manage around 90,000 homes, from traditional mansion blocks to large mixed-use developments and some of the country's finest prime addresses, with a people-led, technology-enabled and service-driven approach.
Why clients choose us
- 35+ years' experience as a leading UK managing agent
- Locally based teams in London and Manchester
- Regulated by RICS and accredited by The Property Institute (TPI)
- Award-winning
- Property Manager of the Year (News on the Block Property Management Awards 2025)
- Managing Agent of the Year (2024 ACE Awards)
- Trusted by RMCs, RTMs, developers, freeholders, build-to-rent & later living operators and housing associations
Contact info
4.0
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fuad the security is a legend!!!
Fuad the security is a legend!!!! Showed me where to register the van and very helpful
May 18, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you very much for your kind words! We're delighted to know that you've had such a positive experience. We will ensure that this feedback is shared with Faud and the management team.
Sachin was very helpful and took full…
Sachin was very helpful and took full ownership of the query , a totally refreshing level of service . He’s destined for great things with his can do attitude . I didn’t have to chase up any updates . He contacted me in a very timely manner
May 18, 2026
Unprompted review
Reply from Rendall & Rittner
Many thanks for your kind words! We're delighted to hear about your positive experience. We'll make sure Sachin and the management team are informed of your feedback.
I spoke to a very helpful gentleman
I spoke to a very helpful gentleman
called Faisal, he explained everything, (1 am not always pleased the company
R&R) but pleased they have good
understanding person on the other side
like Faisal. Thank you
May 17, 2026
Unprompted review
Reply from Rendall & Rittner
Many thanks for your kind words! We're delighted to hear about your positive experience. We'll make sure Faisal and the management team are informed of your feedback.
Thank you for helping me to go to the…
Thank you for helping me to go to the right place for to deliver,Fuad has helped me tremendously well.cheers
May 17, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience. To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to.
reviews@rendallandrittner.co.uk
spoke to faisal who was so friendly
spoke to faisal who was so friendly, professional and efficient. A real credit to the team
May 17, 2026
Unprompted review
Reply from Rendall & Rittner
Many thanks for your kind words! We're delighted to hear about your positive experience. We'll make sure Faisal and the management team are informed of your feedback.
Human Touch Goes A Long Way
I contacted this company regarding a billing issue. They were so helpful and understanding of the matter. Felt like I was dealing with real people who have good customer service policies and a personal touch.
Notifications are timely and informative and payment portals are safe and easy to use.
Very happy overall with my interactions and their responses.
May 14, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Keegan. We will ensure that this feedback is shared with Keegan and the management team.
It was an absolute pleasure speaking to…
It was an absolute pleasure speaking to Faisal at white city today! He was so professional, helpful and very kind!
Grateful for your kind support, Faisal!
May 16, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you greatly for your kind words! We're pleased to learn that your experience has been so positive. We'll ensure that Faisal and the management team receive this feedback.
Safine was amazing she deserves a…
Safine was amazing she deserves a raise!!!!!
May 15, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience. To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to by contacting
reviews@rendallandrittner.co.uk
Nice experience of Bingo night!
Nice experience of Bingo night!
Staffing is really a nice host.
May 15, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience. To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to.
reviews@rendallandrittner.co.uk
White city living is great place to…
White city living is great place to live and Safire is amazing😊
May 15, 2026
Unprompted review
Reply from Rendall & Rittner
Many thanks for your kind words! We're delighted to hear about your positive experience. We'll make sure Safire and the management team are informed of your feedback.
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience. To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to.
reviews@rendallandrittner.co.uk
Had a conversation with Faisal at white…
Had a conversation with Faisal at white city and he answered my request very speedily honouring his word on coming right back to me with all of the answers friendly and efficient service, thankyou Faisal Awan
May 15, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you very much for your kind words! We're delighted to know that you've had such a positive experience. We will ensure that this feedback is shared with Faisal and the management team.
Faisal is a fantastic asset to your…
Faisal is a fantastic asset to your company. Over the 5 years i lived in white cite. I had no response from several of my requests. Faisal responded immediately, offering a solution and being extremely helpful.
May 15, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you greatly for your kind words! We're pleased to learn that your experience has been so positive. We'll ensure that Faisal and the management team receive this feedback.
Keytracker Key Management
Keytracker supply RR with our key management systems and so i deal with the Property Management Team. I have a very positive experience working with the Team and especially Kate, who is always professional, organised, and easy to deal with.
Communication has been clear throughout, particularly when it comes to handling contracts and ongoing requirements.
A reliable and trustworthy partner—happy to continue working with them.
May 15, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience. To ensure we pass on your compliments to the right team, could you please let us know which team or building you’re referring to.
reviews@rendallandrittner.co.uk
White City Living staff
The grounds maintenance and day shift security team are friendly, helpful and always have time to say hello which makes a great start to the day. Thank you Farhan, Yared, Kevin and all the others for your service
May 15, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you greatly for your kind words! We're pleased to learn that your experience has been so positive. We'll ensure that Farhan, Yared, Kevin and the management team receive this feedback.
The best by Far!!
Feyer is the best security guard on the block. He is kind, courteous and always willing to help or exchange small talk if he isn't too busy.
Despite becoming a father recently; those sleepless nights haven't affected his looking fresh and well presented every day.
I could only say; some of the others could follow his example.
May 7, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Feyer. We will ensure that this feedback is shared with Feyer and the management team.
Queen of the Isle apartments.
Queen of the Isle apartments.
Total frustration experienced by all leaseholders in trying to get information relating to service charge increases. No response from R&R staff to requests for audit info.
CEO’s of R&R emailed but not even an acknowledgement.
You should really think twice about using this company.
May 14, 2026
Unprompted review
Reply from Rendall & Rittner
We just wanted to follow up as we haven’t yet received the additional information we requested to help us investigate your concerns. We would really like to support you in resolving this.
If you are able to share the details when convenient, we will be happy to continue looking into this for you. You can reach us at: reviews@rendallandrittner.co.uk Thank you, and we look forward to hearing from you.
Extraordinary service by Noel in White City Living
I’m staying in White City Living and a very special thank you and big compliment goes to Noel. He is consistently kind, approachable, and genuinely helpful at all times. His positive attitude and professionalism really make a difference and create such a pleasant atmosphere in the building.
It is always a pleasure interacting with him, and his excellent service truly deserves recognition. Thank you for all your hard work!
May 13, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you greatly for your kind words! We're pleased to learn that your experience has been so positive. We'll ensure that Noel and the management team receive this feedback.
Ignored disability act of 2010
They removed the access to my home, ignoring the 2010 disability act. I asked and asked for a reasonable adjustment. They promised to make one where they could but did absolutely nothing but tell me to ‘just move out’. Unlawful and unethical.
February 19, 2026
Unprompted review
Reply from Rendall & Rittner
We have requested some further information from you to help us progress this matter. We look forward to hearing from you shortly.
Fayej goes above and beyond his job…
Fayej goes above and beyond his job with helping packages,opening doors or keeping an eye on things. He always makes sure we are okay.
May 13, 2026
Unprompted review
Reply from Rendall & Rittner
Thank you so much for your kind words! We’re thrilled to hear that you’ve had such a positive experience with Fayej. We will ensure that this feedback is shared with Fayej and the management team.
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