RENTAL24H.com Reviews 

Rip off do not use. No car seats even though i paid 4 weeks in advance, 336 dollars, told to go to Walmart and buy my own then return vehicle with seats and customer service will refund the 336 for 2 cars seats I hired and 70 dollars for the purchase of seats, now I done live chat with rental 24 and they say go back to people I collected car from joke, they took the m-meh. We have 5 and 1 year olds so don’t use order us613436640 no phone number what’s a-p , Rob you off

Don't rent from them! They charge more than renting from the car company directly! Also, if you don't have a credit card, you can't rent the car and end up having to forfeit the deposit

Booked and paid in advance for a Land Rover Discovery (or car of similar class) for 5 days rental with Hertz via rental24H. On arrival this was not available and a compact car was provided by Hertz - which should cost around half the cost. Requested refund of difference from Rental24H, no refund or response to repeated contact. Do yourself a favour and book direct with the vehicle provider rather than third party scammers like these!

It takes 5 mins to take all the card info and process the money but more than 20 days to return it. They should have made it known very easily that you cannot rent a car with no credit score BEFORE taking the $70 beforehand. I do NOT recommend at all. All of this aside, the RDU brach representative was rude.

Refunds take up to 20 days (!!!) to process then another 5 days for the bank to process, yet they can take my money in seconds.

I have booked a car via rental24h.com. No hidden fees were guaranteed. As I picked the car up at Mexico City airport I was told to pay additonal airport handling fee of 20% on the price. I have tried to reach the customer service without success. A ticket was created on Jan 6th, after more than three weeks there was no response. A very sad and frustrationg experience.

SCAM!!!! Don’t Use Them!!
Do not use this app!!! They will rip you off!!!!!! Advertises in AUD and then charges you in USD! Later also found out that this app belong to CarTrawler! Absolute trash! Tried contacting on numerous occasions attempting to explain but constantly got responses from different people not understanding a simple explanation.

Booking Ref: GB515140880

I paid around £1,100 for a Mercedes car rental. Upon arrival I was told that there were no Mercedes available and they only had small cars. Of course I was not going to collect a small car after I had just paid £1,100. But since I didn't collect a car they are now refusing to refund the money.

Got a 6. Year old car, 250k millage, visually badly damaged, drove it for 5. Days(rented for 20. Days) and car broke down. 3. days latter still waiting for replacement! Customer service told us to forget about refund and, if not happy, not to use their service again! Sick to my stomach!

Terrible, took £800 out of my bank account on 1st April even though I had cancelled! Still waiting on a refund 28 days later!!! So angry feels like I’ve been scammed. How can it take this long to receive a refund!!

I rented a car through this site for 10 days in Germany. Even though I paid the full amount in advance, when I came to the counter of rental company at the airport, they did not want to give me the car without any explanation. I went to another company and rented and paid for another car. Rental24h didn't even want to pay me back the full amount of the payment, even though they didn't give me the car, but gave me less than 50% back! The case will end up in court and you should think carefully about whether to ever pay the amount to this "company" and use their services ever.

Yes, the rental company can reject me, but I did not pay to rental company, I paid to your company. If they had some serious reason, I couldn't take car from another rental company.
Europecar rejected me and it was at Tegel Berlin Airport. All the other details I already sent to your offices, which decide to give me back less than 50% in advance paid money. Of course, I provided all the details to your company, but even you made me huge problems at the moment when I realize I couldn't take the car (even I paid for them), you made me other extra expenses and delay of my journey.
If you need some more details, send me an e-mail so I can send you all the documentation.

Unconfirmed status never changes....support cannot give any info nor can they even cancel a booking. Phone number given for cancellation hangs up call during transfer so in effect impossible to get post booking support. Very poor customer service...never again

Great service, no additional fees. They offered the best price I could find for my trip.

this is scam company don’t rent anything from them we rented car in mexico for 20 days and we paid full and when we arrived to mexico the car company didn’t give me the car and they didn’t pay my money back

This is the follow up on below review; CarTrawler got back to us after 4 months and returned %50 of the booking fee.

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This is a shell company that directs sales to CarTrawler in the UK, both real scammers...
We had a car booked 2 months in advance for 8 days in Italy through these guys, and paid £450 including insurance upfront. The car hire company did not give us the car when we showed up so we requested a refund which was directed to CarTrawler (CarTrawler Customer Care: Ref: 01075724, IT539197430). The process was supposed to take 20 working days, its now more than 2 months with no result, and no answer from either of the companies!

Very unpleasant experience with their supplier at Corfu called Ansa Car Rental.
I rented an Opel Corsa with a full tank but got a scratched old Nissan Micra with a 2/3 filled tank. The manager told me I could buy off the deposit which I already did when I rented the car at Rental24H. The same guy and I took pictures of all the scratches. Upon returning the car he pointed out a large scratch which already was there when I got the car. Luckily I could show him my pictures dated on the day of arrival so he backed off. Otherwise he would certainly have charged me for the damage.
Conclusion: unpleasant and unreasonable conduct of this so called PR manager (at least that's what his business card says)

The worst rental experience I have ever had.We rented a car through internet.Price was suppose to include insurance and possibility to drop off the car in other location.When we arrived to pick up the car, we were suddenly informed by the supplier that we need to pay EUR 2400 deposit or pay insurance 250 EUR, which we already did when renting online.Also it turned out if we want to drop off car in other location we must pay additional 100 EUR.When we decided we want to cancel and finally reached help center they refused to cancel reservation because according to their policy we are entitled to do it no less than 24 hours before our trip.So many hidden charges and such a rude attitude from both the broker and supplier.If You ever travel to Portugal never ever do business with Surprice car rentals or rentals24H. We lost around 150 EUR because of them and we have 250 EUR on hold and we do not know if we will ever get them back!

I rented a car with Enterprise as supplyer, agreement AMST61-76951. I was given a much inferior car than advertised. Upon returning, a small scratch on one wheel rim was detected. They charged me 324 Euros for that "damage" without even shawing a receipt of the repair. I protested but they replied that the charge is final.

Absolutely Crap. They (cartrawler) cancelled my booking 1 day before (having previously taken £80 out of my account a month prior) without contacting me and then reasoned that my card was being rejected for final payment (which is BS). The same one they had taken £80 from.

I phoned my bank who stated no rejections on my account (which I believe to be true as my bank account is in a healthy state and card is working fine). They also had the audacity to state that they had tried to contact me via email - which was again BS.

In short avoid these 'shysters'. They are totally unscrupulous and mucked up a well planned holiday...

I think, that the best trip consists in possibility to see the visited country by the own eyes.
I planned a trip to France with my husband. When we arrival in the Garibaldi airport in Paris, my husband persuaded me to book an auto. We never used that service, but this time decided to try it. For this purpose we took advantage of web-site rental24h.com . All was clear expounded on the web-site, and we were able to find a car straight in the airport. And which was my surprise! We booked new Volkswagen Golf in service rental24h.com very quickly and for accessible money. Similarly, service gave complete insurance of that car. During a trip we saw plenty of beautiful places in that we would not reach without a car. It was delightful! Thanks Rental24H service for our new experience.