Rentalcars.com Reviews 

Avoid this company!

I informed the company in advance that my flight was delayed. The woman I spoke to assured me that everything would be sorted out, so I trusted them.

When I arrived, my rental car was no longer available. As a result, I had to pay €80 for a hotel because I couldn't collect the car that night. The following day, I had to book another rental car at my own expense.

When I contacted customer service, they apologized and told me that I would be refunded for the car and that if this ever happened again, I should just call them. However, the refund never arrived. When I contacted them again, I was suddenly told that they would not be refunding me after all.

This has been one of the worst rental experiences I've ever had. I was given false assurances, left out of pocket, and then denied the refund I had been promised.

Avoid this company and read the reviews before booking. I wish I had—it was my mistake to trust them.

I booked a car via rentalcars.com.
They are the proxy for Klass Wagen. According to the confirmation email, Klass Wagen were supposed to pick me up from the airport. The phone number for the local office does not work. I rang to the mother company of Klass Wagen which is located in UK and was informed that a shuttle van is “minutes away”, but never arrived. After approximately 2 hours, I got a cab to drive me to the local office of Klass Wagen in Iaşi city, Romania. The taxi driver explained that this is a known problem and that he often drives customers to Klass Wagen office because they are not being picked up from the airport. To my surprise, they had a different phone number on their main door than the phone number which was provided in the confirmation email. The shuttle van which was supposed to pick me up from the airport was parked in front of their building, which means nobody was in their way to pick me up. They did not accept a virtual credit card and they required a deposit of 2300 euros, even though I paid upfront for the car rental and full insurance. Upon contact with rentalcars.com via telephone they agreed to refund only part of the initial amount on my request to cancel the rental. Really disappointed and do not recommend.

I will never use them again. Had rented and prepaid a car in Italy, but when I got there, was told they didn't have th automatic I had requested. And that my credit card expiring in less than 6 months made it unusable for the deposit which was to be 1,100 Euros. They pointed me to the Terms and Conditions, but that is a ridiculous numbers. After much back and forth and finally agreement on a lower amount, I was given an automatic after all. I drove it for 5 minutes until I realized the engine warning light was on. Drove straight back and returned it and said I no longer wanted the car. When later asking for a refund from rentalcars.com, they told me since I had returned the car early they had no further obligation and the case was closed. Also, communicating with them is a pain. They never send you an email with any information, you have to go and log into your account to read it, and then you need to request a new pin every time before you can log in. Just to then finally learn that they will not give you a refund.

Do not be fooled by the cheap looking prices online. Rentalcars.com is very expensive and their service, especially when a car breaks down, is useless, bordering on criminal.

Ever wondered what would actually happen if a car malfunctioned on you (as in it loses all power and cannot be driven or even locked) days before your rental period is up? Would you be given a replacement? How fast can they recover your vehicle? Will the rental company reimburse you for the alternative transport you had to get? The answer to all these questions are disappointing.

We hired an EV in Italy, which completely lost power 2 days before we had to drive back to the airport. We reported it right away, and then had to wait a full 6 hours for a recovery team. The company claimed they would refund the train tickets I had to book. Then they simply stopped replying to any and all communications after we left the country.

- Refund for the unused days where their service failed? Not getting one.
- Train ticket reimbursements? Nope.
- Reimbursement for the deposit you haver to pay in case YOU break the car? They kept that too. Outright theft. I'll update that claim if things change. Actually maybe I won't since Rentalcars doesn't even respond to negative reviews! They literally don't give a ****. One day they'll wonder why their business collapsed. They won't figure out that it's because of the army of customers they ****ed over continuously.

All told? Close to £1000 for a 6 day rental. 2 days of which the car was a brick for.

Rentalcars customer service is a huge fractured mass of different groups, all with different email addresses. In one case the email address they advised me to contact wasn't even a valid email address for external recipients to email - two different email programs even refused to allow me to enter it into the To field!

I have used RentalCars for at least a decade. Never had a problem because the car never broke down. As SOON as you have an issue, you're high and dry. That insurance you were made to take out to cover things like this? All three levels of it? None of that matters because THEY WON'T RESPOND TO YOU.

This is fraud, both from an insurance perspective and from a trading standards perspective. It would not be tolerated in any real business. While I can (and have) reported them to governmental agencies to be investigated, I think we all know very well that nothing will happen, your case file will never be opened and no consequences will be felt.

They will not have your back. They won't resolve any issues. They will keep responding from a new email address, so you'll never have a coherent conversation.

Use a proper company with a reputation they care about like Hertz, Avis, Budget etc. These middle man companies like Rentalcars just aggregate the worst of the rest of the car rental "companies" (scammers) into a large database of bad service.

Do not use this platform to book your car as if you have any delay on your flight you will be denied both a car from the rental company and any refund from rentalcars.com. I have used the platform for years, but when I recently had a delay the experience was horrendous. Rentalcars.com have incredibly poor customer service and essentially don’t care. I will never use this site again. Book directly with the car rental company.

Most stupid company. We paid with an amex but the rental company didnt acept amex and they took us 400e for cancellation fees.

Supposed to be written somewhere in the conditions

Booked a car through Rentalcars in Nova Scotia with Alamo, car was fine but on returning was charged a re fuel fee which I had already pre paid supposedly plus other local taxes which were never explained on original booking. Rentalcars customer services woeful and now just ignore any emails so that’s money lost. Rentalcars part of booking.com which has appalling customer service also so be aware.

The car I had bookeb at Olbia Airport (Fiat 500 or similar) was not available because I arrived at the collection point 2,5 hourslate due to flight delay.I was forced to hire a higher category car (Lancia Ypsilon automatic hibrid) and pay a high upgrade fee. I am requesting a refund of this extra charge as the contract does not provide for the loss of the booking in the event of delay.Here are the booking details: D013267587-AF5J supplier RentalPlus

Terrible customer service and zero consumer protection. I booked a car hire via their platform, but when I arrived at the counter, the supplier blocked my primary payment card and forced a duplicate £158 charge under operational duress, using non-compliant billing practices. When I raised this with Rentalcars customer service, they repeatedly refused to investigate the supplier's conduct or review the written evidence and terminal receipts I provided. Instead of helping a loyal customer, they used automated scripts, blocked any attempts to escalate the complaint to a manager, and repeatedly closed the case without addressing the context. They do not vet or take accountability for the rogue suppliers allowed on their platform. Completely untrustworthy broker when things go wrong.

Rentalcars.com are adequate providing nothing goes wrong. If there's a problem, you'll be in big trouble. In my experience, we lost our booking completely - paid for a hire car in full which we never got.

Rentalcars.com has limited contact facilities to modify a booking so if your arrival is delayed, they may cancel a booking you've already paid for and not refund anything or charge you an excess which in our case was more than a week's car hire.

If you try and raise a query or an objection to Rentalcars.com, you get what appears to be a semi-automated response filled with greasy apologies but no actual resolution.

By all means use rentacars to find a car but you're far better off booking directly with a car hire company and it may be less misery to just walk.

Used to be okay, but recent experience has been TERRIBLE. Their policies now include a statement that your full name needs to be spelled out on the creditcard, otherwise the rental car company will not let you pick up the car without additional insurance. This is very weird, since most banks only put initials and last name on the card. For my recent reservation at Lisbon airport with Klass Wagen, this was a reason to not give me the car, even though it never was a problem in the past. Rentalcars.com was only “regret to inform you that this is now the policy, and no refund can be made”. I will book with a decent agency directly next time and no longer use Rentalcars.com

Alamo forced us to pay a deposit (after 36h travelling to get there we just paid up), they didn’t return it within 28 days and rentalcars.com no help at all

This company stole £130 from me, if you book through this company you will be scammed and you will lose your money that is a fact! Use any other rental car company, or book directly through a renal car serivce directly. Use any other company but these, they WILL scam you! You've been warned!

1. Never pay in advance. If you are a little late even for the reason of flight delay your car goes to someone else and you end up charged separately for the available replacement. No refunds

2. Rentalcars.com is not on you side in case something goes wrong with the actual provider. In my case there were a number of issues, dirty seat belt which is impossible to spot until you pull in off and drive, which spoiled my clothing, not a full tank on pick up, etc. For all my troubles I got 10% on next booking. Thank you very much, this is not gonna happen ever again

I have used Rentalcars.com for many years, probably more than a decade. Until now, I would have recommended them without hesitation.

This changed after a recent rental through Flex To Go at Hamburg Airport.

Before travelling, I reviewed the booking information available through Rentalcars. For driving to Denmark, I found a cross-border fee of EUR 150 for rentals longer than 5 days.

At pickup, I explicitly asked about the cost of driving to Denmark and was again told EUR 150.

After later crossing the border, I received a EUR 500 charge instead.

The explanation was that EUR 150 is the fee for a declared trip, while EUR 500 is a contractual penalty for an undeclared trip.

What disappointed me most was not Flex To Go's position. It was Rentalcars'.

Throughout the complaint process, Rentalcars repeatedly referred to the supplier's terms and conditions, but never addressed what I consider the central issue:

How is a customer supposed to know about a EUR 500 consequence before booking when the information available before pickup refers to EUR 150?

Even more surprisingly, Rentalcars explicitly explained that the EUR 500 penalty is not shown during the booking process because it belongs to a different category from the EUR 150 service fee.

In other words, the most significant financial consequence related to driving to Denmark was not disclosed at the stage where customers compare prices and decide whether to book.

I expected Rentalcars to advocate for transparency and fair disclosure. Instead, I felt they simply sided with the supplier.

After more than ten years as a customer, this was extremely disappointing.

I will continue pursuing the matter through my card issuer and consumer protection channels.

For the first time in many years, I will seriously reconsider using Rentalcars.com in the future.

Maybe the problem is that they were acquired by booking.com - a corporate.

I am even more disappointed with Rentalcars than with Record Go itself.

What I cannot understand is why Rentalcars continues to promote and sell rentals from Record Go despite the overwhelming number of complaints about long waiting times, confusing insurance policies, and unexpected charges.

We specifically booked through Rentalcars because we expected a reliable and transparent service. We also paid approximately €100 extra for Full Insurance, believing we would be fully covered and could enjoy our holiday without worries.

However, when we arrived at Record Go Málaga Airport, after waiting more than 2.5 hours in a queue, we were effectively told that the insurance we had purchased was not sufficient. We then faced a security deposit of around €1,100 and additional charges of €165.

This raises a simple question: what exactly did we pay the extra insurance for?

As customers, we trust Rentalcars to work with reputable rental companies and to clearly explain what is and is not covered. Instead, we were left feeling misled, pressured, and extremely disappointed.

The fact that Rentalcars continues to advertise and recommend a company that creates this kind of customer experience seriously damages confidence in the Rentalcars platform itself.

After this experience, I will not use Rentalcars again and would strongly advise other customers to carefully read all insurance conditions and think twice before booking with Record Go through Rentalcars.

Stay away from this company, use trusted brands. The problem I’ve had with booking my rental car 9 months in advance the flight times changed unexpected yet they want to charge you an additional cost to their ‘live pricing’ quotes for something you can’t control?

Tip for the future of the business.. think about your customers as they can’t control unpredictable circumstances, don’t just think about profit, if you look after your customers they money comes in, if you don’t the money gets taken away and you guys look bad so it’s a lose situation in total.

Absolutely not recommended, they would charge you even you can't pick up your car for whatever reason is. Don't use this company service whenever you are.

⭐☆☆☆☆

Misleading booking process – hidden restrictions not disclosed

We booked a rental car through Rentalcars.com for pickup at Copenhagen Airport, only to discover after completing the booking that the rental is restricted to non-Danish residents due to Danish tax regulations. This critical eligibility condition was buried in the voucher and never communicated during the booking process.

As Danish residents, we are unable to pick up the car and are now left scrambling to find an alternative two days before our trip. We have requested a full refund but have yet to receive confirmation.

If you are a Danish resident booking through Rentalcars.com, make sure to read the fine print very carefully – or better yet, book directly with the rental company to avoid situations like this.

Be very careful with this operator and their so called partners (the car hire companies themselves). If it is a tourist airport, likelihood to will get bad advice, and will have paid for something twice. Me? Took fully comprehensive insurance with RentalCars. Told by the hire company it was not valid, them the excess of 1365€ remained. So insured nothing... Very poor overall.