Rental Escapes - Luxury Villa Rentals Reviews 

431
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 143 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professionalism. Many people highlight the efficient and smooth booking process, often describing it as a no-stress experience from initial inquiry to final details. Reviewers frequently commend the quick response times and excellent communication, ensuring all questions were addressed promptly and thoroughly. The overall service is consistently described as top-notch, providing a relaxing and luxurious travel experience, with many appreciating the personalized approach.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Response time

People report positive experiences with response times, consistently praising the promptness and efficiency... See more

Service

Customers consistently note positive experiences with service, highlighting the accommodating and helpful... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as easy, seamless, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness, patience, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jeremie at Rental Escapes was so helpful and patient in finding a villa that suited our needs. They have villas all over the world and when we chose the Caribbean he sent us several suitable selectio... See more

Company replied

Rated 5 out of 5 stars

Laura at Rental Escapes was a pleasure to work with. She was super responsive and knowledgeable; an expert in the Casa De Campo area. Once the booking was made, the rest of the RE team including conci... See more

Company replied

Rated 5 out of 5 stars

Ann is our Bachelorette HERO!!!!! When I started looking at Villas I found one that we all fell in love with. I talked to two different agencies before finding Rental Escapes and they previously told... See more

Company replied

Rated 5 out of 5 stars

Laura has been amazing during this entire journey. From our first inquiries up until and through the booking process. We are so excited for our trip to Cabo in 2026 and are super greatful for the su... See more

Company replied


Company details

  1. #1 of 2 best companies in Vacation Rental
  2. #1 of 1 best companies in Vacation Home Rental Agency

Written by the company

Escape with one of our luxury vacations and villa rentals, and retreat into your personal haven. Allow Rental Escapes to provide your tailor-made luxury experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

431 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(431)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Enosh my planner has been exceptional

Enosh my planner has been exceptional. The communication and response times impressive. He worked hard to secure just the right place for my celebration. Everyone is over the moon for this grand experience. Thanks to the entire team, this was a delightful process.

July 21, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you for sharing your wonderful experience. We are delighted to hear that Enosh provided such attentive service and worked diligently to find the perfect villa for your celebration. It is always our goal to deliver seamless communication and thoughtful planning, and we are thrilled that your experience was so enjoyable. We will be sure to share your kind words with Enosh and the rest of our team. We look forward to assisting you with your next escape.

Rated 5 out of 5 stars

SUPER HELPFUL

We went online to look for a Villa in St Maarten for a family vacation and emailed Laura Muller to assist with some questions that we had. Laura was extremely helpful. We were in St Maarten and asked if we could visit the Villa. She arranged for us to go over to the villa thru the local management company that was great. We are so happy that we contacted Laura and all of her help she is very knowledgeable and a great communicator. We will always use Laura and Rental Escapes for future vacations. Judy & Rick

July 15, 2025
Unprompted review
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you both so much for your kind and thoughtful words. We are absolutely thrilled to hear that your experience with Laura and your visit to the villa in St Maarten was such a positive one.

Laura truly cares about every guest she works with, and your feedback is a wonderful reflection of the care and attention she brings to each interaction. We are so glad she was able to support you and make the process smooth and enjoyable from start to finish.

We are grateful you chose Rental Escapes, and it means the world to us that you will continue to trust us with your future vacations. We look forward to helping you create many more amazing memories.

Rated 5 out of 5 stars

Helpful, friendly, beautiful properties

Thank you Levi for making our booking experience top notch, again. The company is efficient, affordable and has beautiful properties to choose from.

July 11, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for your kind words and for choosing Rental Escapes once again. We are truly grateful for your continued trust and support.

Levi will be so pleased to hear that he helped make your booking experience exceptional. Providing efficient service and offering beautiful villas at great value is exactly what we strive for, and it means a lot to know that it made a difference in your experience.

We look forward to helping you plan your next getaway and creating more unforgettable moments.

Rated 5 out of 5 stars

Florida dream home

It was very nice to see so many beautiful homes for vacation rentals. Finding a home was easy to find and the people that I have worked with have all been very prompt.

July 4, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you for taking the time to share your experience with us. We are so glad to hear that you found the process of selecting a vacation home both easy and enjoyable.

It is wonderful to know that our team provided prompt and helpful service throughout your experience. We take great pride in offering a wide selection of beautiful homes and making the booking process as smooth as possible.

Rated 5 out of 5 stars

Very easy experience

Very easy experience. We are looking forward to our trip. Thanks again Laura for all your help!

July 10, 2025
Unprompted review
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

We are thrilled to hear that the experience has been an easy one, and even more excited that your trip is just around the corner.

Laura truly enjoys helping guests plan unforgettable vacations, and she will be so happy to know her support made a difference.

We cannot wait for you to enjoy your getaway and look forward to hearing all about it when you return.

Rated 5 out of 5 stars

Deane is wonderful to work with

Deane is wonderful to work with

July 9, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

We are so happy to hear that working with Deane has been a great experience.

She truly cares about each guest and will be thrilled to know her support made a difference.

Rated 5 out of 5 stars

Excellent communication and responses…

Excellent communication and responses during the booking process. Still early in the experience but so far very ahppy

July 8, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you for your kind words and for sharing your experience with us so far. We are so pleased to hear that the communication and support during the booking process have met your expectations.

It is always our goal to provide a seamless and enjoyable experience from start to finish, and we are excited to continue assisting you as your trip approaches.

Rated 5 out of 5 stars

I enjoyed working with Rental Escapes

I enjoyed working with Rental Escapes. Steph was patient and helped me with all my needs and concerns. She assured me that I had our vacation suite booked and offered help with the concierge getting my excursions booked also. THANK YOU!

June 24, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for sharing your kind feedback. We are so glad to hear that your experience with Rental Escapes was a positive one.

Steph will be delighted to know that her patience and support made a difference in helping you feel confident and cared for throughout the planning process. From securing your suite to assisting with excursions, she truly enjoys making sure every detail is handled with care.

We are grateful you chose to travel with us and look forward to helping you create even more amazing memories in the future.

Rated 5 out of 5 stars

The perfect villa

We haven’t even had our wedding yet and we already feel like Randee deserves a standing ovation.

From the very first message, she has been nothing short of amazing. Her communication is so warm, clear, and quick—it honestly feels like we’re planning this with a close friend who just happens to be incredibly organized and knows everything. She’s answered every question (and trust us, we’ve had plenty!) with so much patience and thoughtfulness.

Planning a destination wedding is no joke, but Randee has made the whole process feel easy and even exciting. She’s gone above and beyond in so many ways already, and we haven’t even checked in yet! Every little detail we’ve asked about, she’s either already thought of or had the perfect suggestion. You can tell she really cares—not just about the property, but about us having the best possible experience.

Honestly, if this is what it’s like before we arrive, we can only imagine how incredible it’s going to be when we’re actually there. Randee is an absolute gem, and if her boss is reading this—please give this woman a raise, a promotion, and a lifetime supply of thank-you notes from grateful couples like us.

Can’t wait to follow up after the big day, but had to share how grateful we already are!

June 17, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Wow—thank you so much for this incredibly kind and thoughtful message. Your words truly mean the world to us, and I know Randee will be deeply touched by your appreciation.

She brings her whole heart to every guest she works with, and it is so special to see that come through in your experience. Planning a destination wedding should feel exciting and meaningful, and we are so happy to hear that Randee has helped make that possible for you.

We are honored to be part of this unforgettable moment in your lives, and we cannot wait to welcome you and your loved ones. If the journey so far has been amazing, just wait until the celebration begins.

Wishing you continued joy as your big day approaches. We will be cheering you on every step of the way.

Rated 5 out of 5 stars

First Time Using Rental Escapes

Steph has been extremely helpful throughout the booking process. This was my first time booking as a Travel Advisor and the experience has been seamless. Look forward to using this company in the future!

June 16, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for your kind words. We are thrilled to hear that your first experience booking with us as a Travel Advisor has been such a smooth and positive one.

Steph is passionate about supporting our advisor partners and will be so happy to know that she helped make your journey seamless from the start. We truly value the trust you placed in us and look forward to many more collaborations in the future.

Rated 5 out of 5 stars

Efficient and professional.

Great selection of rental villas. Perks when you’re a repeat renter. Friendly fast and efficient service.

June 12, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

We are so glad you are enjoying the villa selection and the perks that come with booking again.

Our team is dedicated to providing friendly and efficient service, and it is always a pleasure to assist you. We look forward to helping you plan your next unforgettable getaway.

Rated 5 out of 5 stars

Great experience so far

I've been working with Amanda and she has been great to work with. I have yet to go on my trip yet but so far the experience working with Amanda has been very pleasant.

June 18, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you for sharing your kind feedback. We are so glad to hear that your experience with Amanda has been such a pleasant one.

She takes great care in helping guests feel supported and confident throughout the planning process, and she will be happy to know her efforts have made a positive impression.

We hope your upcoming trip is everything you imagined and more. We are here for you every step of the way.

Rated 5 out of 5 stars

Luxury villa Rentals have excellent…service and friendly, helpful representatives.

Luxury villa Rentals have excellent Reps. They made the rental experience very easy. They will arrange for any items extra we need. To and from airport, chef, activities. I’m a germafode and I hope the place is as beautivil and clean as the pictures show. I’ve been disappointed in the past with pictures taken years earlier. I will leave an honest review after our trip. This is the first time I’ve traveled to Turks & Caicos and very excited.

June 9, 2025
Rated 5 out of 5 stars

Great experience

Great experience working with Jeremie to find a villa in Croatia. Super communicative. Helpful. I’m excited for the trip

June 13, 2025
Rated 5 out of 5 stars

Working with Anne is easy and…

Working with Anne is easy and comfortable. Your web site is great. The property is simply fantastic.

June 5, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

Thank you so much for your kind words! We're thrilled to hear that your experience—from working with Anne to using our website—was smooth and enjoyable. Most of all, we're so happy you loved the property! It’s always our goal to make every step of the journey effortless and memorable, and it means the world to know we delivered on that for you.

Rated 5 out of 5 stars

Ann Marie Brace was extremely helpful

Ann Marie Brace was extremely helpful

June 4, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

We're thrilled to hear that you had a fantastic stay and that our website helped make the experience seamless.

A special thank you for highlighting Ann Marie Brace — we’re so glad she made the process easy and comfortable for you. She truly cares about every guest’s experience, and your recognition means a lot.

We’re grateful you chose Rental Escapes, and we look forward to helping you plan your next unforgettable getaway.

Rated 5 out of 5 stars

So far rental experience has gone very well

So far rental experience has gone very well. The only minor glitch was trying to Wire Transfer payment in Euros. My bank, Chase, tried several times, but the system always wanted to pay in Canadian Dollars. finally, i received Routing to your Chicago Bank to pay in US Dollars. I would suggest that should be first option for US payments.

May 28, 2025
Rental Escapes - Luxury Villa Rentals logo

Reply from Rental Escapes - Luxury Villa Rentals

We're so pleased to hear that your rental process has gone smoothly overall, and that you've been satisfied with the journey so far.

We also truly appreciate your feedback regarding the wire transfer process. We understand how frustrating it can be when something as straightforward as a payment becomes complicated. Your insight is incredibly valuable, and we’ve taken note of your suggestion to present the U.S. Dollar payment option more clearly for our U.S.-based guests. This kind of feedback helps us improve and refine the experience for everyone.

If there’s anything else we can do to assist you ahead of your stay, please don’t hesitate to reach out. We’re here to ensure every detail is taken care of.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look