Rentals United Reviews 39

We have been dealing with Rentals United for a couple of years now, and whilst RU delivers ‘what is says on the tin, our contact Ana takes it to another level. Ana is a busy lady but somehow she manages to make it look like we are her only client. Without her continued guidance, patience, support and wisdom, our connection to the channels would not be as successful as it is. Ana is a real credit to RU. Keep up the excellent work Ana – you are a star.

An outstanding product with a powerful, reliable API, exceptional support, and consistently high performance. Truly sets the gold standard for channel management in the short-term rental and corporate housing industry.

We had a great experience working with Rentals United. The platform has been extremely helpful in connecting our villas to multiple channels and expanding our distribution efficiently. It significantly simplified the process of managing listings across different OTAs.

A special thank you to the team for their support especially DAMARIS CHALMERS, who helped to set up integrations with partners like Agoda, Trip.com, and other suppliers can be quite complex, but with her guidance, the process became much smoother.

What we appreciate most is the ability to centralize operations and save time while growing our visibility internationally. For property managers and villa owners, this is a very valuable tool.

Overall, we are very satisfied with Rentals United and would definitely recommend it to anyone looking to scale their rental business and streamline channel management.

We have been using Rentals United as our channel manager for quite some time. Anytime we experience issues, Brittany is always there to help resolve them as soon as possible! We are very happy to have her as our account manager.

We have been working with Rentals United for several years now, and our experience has improved year after year. The platform continues to evolve and bring useful integrations that support our growth and operations.

A special mention to our Account Manager, Ana Matos, who has been consistently supportive, responsive, and proactive in helping us navigate challenges and opportunities. Her availability and commitment make a real difference in our day-to-day collaboration.

Overall, it has been a very positive partnership and we look forward to continuing to grow together :)

Rentals United are by far the industry leaders in false advertising and false promises. None of their original promises were available to us and after several video calls with their support team nothing improved. Claims of priority platform partnership was a complete lie. They have no additional access to the platforms and we ended up doing everything ourselves despite paying RU over 500 euros for their onboarding service. We notified of our wish to off board over 10 months ago but they back track, make additional promises with stall tactics. I have just had to pay 5 months fees to be able to un block our account in order to transfer to lodgify. 274 euros per month for over a year for what was only a calendar sync, completely wasted. Use any other CM. Stay well clear of Rentals United.

I applied to this company after seeing a job post on LinkedIn and sent my CV. They quickly reached out and invited me for a first interview. It was very informal and relaxed, and it went well. I was then invited to a second interview with the sales team, which also went well. The next step was to prepare a case study on “Where I see myself in 3, 6, 9 months.” I presented it in a third interview, and again, the feedback was very positive. The whole process up to that point took around two weeks. A couple of days later, I received an email saying they enjoyed my presentation and wanted to move forward by taking references. I provided two references, but they said one couldn’t answer their questions due to company policy, so they asked me for a third one. I complied. At that point, they told me clearly that I had no more competition left and that the next step was the offer. That’s when everything started dragging. For an entire week, I heard nothing. Then, on a Tuesday, I received an email saying they couldn’t finalize the offer because “one of the managers was offline.” Another week of silence followed. Then, again on a Tuesday, I received another email saying: “I’ve received a green light from the managers and we’re officially moving forward to the offer stage. Let me confirm all the details as we’ve been waiting for a while (I want to make sure the offer I present to you is the best and reflects the conditions properly), and present them to you on a call?” After this, I waited one more week of silence. Finally, on a Monday, I received an email saying they had decided not to move forward with my application because they were “unsure about their 2026 budget.” This means they kept me hanging for almost two months, constantly saying I had the offer coming, while in reality they never intended to finalize it. They asked for multiple references, they had me prepare case studies, they reassured me I had no competition, and they strung me along with excuses about managers being “offline” and delays that were clearly not true. In my view, this was dishonest, unprofessional, and disrespectful to me as a candidate. I invested time, energy, and effort into their process preparing documents, providing references, making myself available and in return, I was misled and kept from focusing on other opportunities. My advice: If you apply to this company, do not pause your job search until you actually receive a signed offer letter. Based on my experience, I would strongly advise candidates to stay away. If this is how they treat people they’re trying to hire, I can only imagine how they treat their employees.

Unable to manage or cancel my booking using their platform, the process is incredibly obtuse and complicated. The next step for me is to get my credit card company involved in the dispute. What should be a simple process has become unecessarily complicated.

The Worst - cost me tens of thousands in double bookings, and did not pay any of the fees - RUN

Great experience!
Our experience with Rentals United has been great. Eduardo has brought great value to us, and we can highly recommend RU to others.

We needed to connect a new customer to a number of OTA sales channels. Damaris managed several online sessions with participants in London, Lahore and Manilla with total professionalism and patience. Her calm and confident demeanour ensured these sessions were extremely well managed and achieved everything that was needed with minimum fuss.

stayed at one of there properties ....horrible condition...and will not refund my security deposit ...booked thru expedia. during fl hurricane

Very helpful onboarding and account managers. Great service that boosts performance of our rentals managing company. Highly recommend for large property owners

Gleeta was very helpful and gave a good and quick resolution for the assistance i required.

I did everything they asked me to check and then they told me that they don't accept new users, taking into account that I have properties on airbnb, with many reviews

Gleeta is so cooperative in assisting our issues with channel manager.
Kudos to rental united team.

So far the best channel manager Services I have ever worked with. Their system is just the best in the business and narrows down your work to very little or nothing. Thanks once again to Gleeta Dsouza for the excellent on boarding support she provided me.

Working with Gleeta at Rentals United has been fantastic. She has been extremely forthcoming and prompt in helping us onboard and go live.

Damaris, your wonderful customer service and proactive approach ensured that every aspect of the integration process was thoroughly examined and seamlessly executed. Your commitment to excellence is truly commendable.

Rafał, your technical prowess and problem-solving skills were invaluable throughout the entire integration process. Your ability to troubleshoot and resolve issues promptly ensured minimal disruptions, and your dedication to ensuring everything was functioning optimally did not go unnoticed.

Łukasz, your unwavering commitment to customer satisfaction was evident in every interaction. Your responsiveness and willingness to address any concerns or questions that arose provided us with much-needed reassurance during this transition period.