Rent A Mascot Reviews 19

Absolutely fantastic, reliable, cost effective, funny and most importantly the communication from the minute we booked
Keep up the good work guys

Your fab

Beware of illegal transaction charges!

They add on £4 per transaction when paying in instalments using a card. Something which they cannot legally do as it is prohibited by consumer rights regulations.

I hired a Poppy mascot costume recently and while the end result was a happy child at a great party, the overall experience left a lot to be desired.

Firstly, communication was seriously lacking. After making payment, I received a request for payment again and had to email to confirm I'd already paid. Not a great start. When the costume arrived, it had a strong, unpleasant smell and was visibly damaged.

The company is extremely strict about not missing the return courier collection. I was given a specific date and a one-hour window, so I ensured someone was home all day just to be safe. No one turned up. When I queried this, I received no explanation or apology—just a rescheduled collection date, meaning I had to repeat the process again.

Trying to get my deposit back was equally frustrating. It took four messages before I got a reply, which simply pointed me to their T&Cs. The lack of customer service and basic courtesy is honestly appalling.

I’d suggest reading the reviews before hiring—there’s a reason many are negative. I gave them the benefit of the doubt, hoping my experience would be different, but I now regret it. That said, the mascot costume did serve its purpose, and my son had an amazing birthday—so for that, I’ve given three stars. Just be prepared for poor communication and frustrating service if you choose to go ahead.

Great company to deal with mascot deliver and collection was first class and deposit returned in a good time
Will definitely use again

I read the other reviews before using this service. Given there were reviews about unfair retention of damage deposit I contacted RentAMascot before hiring and they said that the people who leave those reviews are the few unhappy people who caused damage. Prior to hire they were responsive. I told them in advance that I would take a video of the condition of the item on opening it and on returning it, and that I would leave a review at the end. The mascot arrived in time though they had booked a return prior to the hire date I had booked, so I rescheduled the collection for after the hire date as it should have been. They confirmed that was fine. I duly took the video and returned the item in the same condition it arrived, on time, in the original packaging, and using the cable ties they supplied. I can confirm they returned the damage deposit, though it took a few weeks of chasing them by email, phone and text. They appeared to be most responsive to text. The mascot itself was great - really good quality just like you see at public events. My daughter absolutely loved it. Overall it was a lovely experience for my daughter, and that is the main thing.

I booked the Elmo mascot for my daughters 1st birthday. It was easy to book via the website and I received a call a week before to confirm a delivery date. Returning the costume was also easy with a return slip included in the box and all I had to do was drop it to the post office. Will use this company again.

Also to refer to the previous review this company is not a scam if you can’t manage to return the costume the next day as requested that’s your problem not the companies.

This company is a scam. Avoid them the owner is rude and they never give money back even when in perfect condition they lie to keep deposits.

AVOID THIS COMPANY AT ALL COSTS.
Booked JJ (coco melon) and paid in full in the requested time, was concerned when he hadn’t turned up but had one million other things to sort at the same time finally got around to checking the tracking and DPD have delivered it to the wrong house !!!! I’ve knocked every neighbour I have and no one has this mascot and to top it off they are completely uncontactable luckily I managed to rent someone to come in a costume instead however it’s not good enough that you literally cannot get hold of them, I’ve tried to call countless times and emailed! NOT GOOD ENOUGH FOR THE MONEY SPENT !

*** EDIT😂 I don’t use fake names. Weird that you say that, and I’ve never once asked for my money back ???? £50 isn’t even worth the hassle to me, it’s lovely that you’ve replied to my review but never once replied to my multiple missed calls and emails, that’s a serious RED FLAG! If you’re like me and reading these reviews but think to yourself you’ll give them a chance anyway, seriously don’t !! I never ever make reviews normally only when I have extremely bad experiences, IE parts missing or damaged goods, BUT NEVER IN ALL OF MY LIFE HAVE I HAD THE WHOLE THING NOT TURN UP, yes I seen the picture much to my shock, think it’s worth mentioning I am a BLACK WOMAN 😂😂😂😂 the woman in the picture is Caucasian and very much sun burnt😂😂… it’s horrendous im having to communicate with this company via trust pilot it literally says it all!

AVOID THEM!

THIEVING COMPANY!

Stole the charity's £80 deposit on return of their costume in PERFECT CONDITION (in connivance with lazy and fraudulent DPD drivers) and falsely claimed that an extra box had been delivered to us, an we requested proof that they were unable to provide.

Hired Olaf for a Play group party. Was brilliant, we be back next time too. Thanks

PLEASE AVOID

Con artists and fraudsters

Ordered chase for my girls birthday party and everything was fine, contact them a few days before her party and now i have extra fees to pay and this was not disclosed at the time.

Rip off merchants please avoid so u do not lose your money.

Reporting the business to trading standard

Brilliant, amazing, fab. We hired 5 mascots for a joint party for our kids and it was a blast. The costumes were great looking ones, they got delivered 3 days before our party and picked up by the day after by the courier no problems. Got our deposit back no problem. We had a wonderful time, got loads of amazing photos and will be using this company again. Highly recommended if you want a party better any anyone elses Ha ha

Sons Loved it. Sonic was a massive hit and all went just as they said it would. Got it on time it was collected on time and got my deposit back afterwards. No issues so I will be using them again

1) Really rude owner when asked why my full deposit wasn't returned. Box was packed and picked up the exact day specified, delivery company said they had to go twice (not true, we work from home) and Rentamascot decided to charge for this without even mentioning!! When asked the reason the owner asked if we have any CCTV to prove it (prove our innocence?!), no we do not, why should it be our responsibility when the delivery company could have stated incorrectly. It's not the customers responsibility to bring this up with the courier. Received a vitriolic verbal response. Very unprofessional.

2) Website and paypal links have different prices, they direct you to fill in a form twice which doesn't work.

The only issue is I did not receive my deposit back. I gave them a year to pay it back and they said they would but still haven’t. I told them I’ve given you a year if it’s not returned then I’ll write a review. So here I am I would’ve used them twice more last year but went else where. Enjoy that £50 anyways. Only trying have them so long is I wanted to use them again as my kids loved it. Can’t trust her.

Still haven't recieved my 50 pound deposit back after 3 weeks of the costume been picked up from courier disgrace really. Do not use poor customer service.

We got 2 fancy dress costumes for my daughters birthday, costumes ain’t bad but have seen better qualities with no missing items, when arrange for pick up, Courier company didn’t turn up after wife had a day off to get this arranged, the lady was abrupt via text messaging after trying to get this sorted out and re-picked up, i spoke to lady myself, and no apologies made just talking over me when asking questions, still no response when asking myself or via my wife texting if we will get our deposit back.

Would not recommend or use again.

A simple apology and better communication would of been appreciated as mistakes do happen regarding courier.

Used Rentamascot.com last year, and again this January. Brilliant service just like last time, and a very good price! Will use again next time :)

BEWARE- Awful company. Do not hire from these people!!!! I ordered a minion for my daughter's 5th birthday. I did not arrive it time. Well actually it never arrived and then the courier came to pick it up and of course it wasn't here. Now 2 weeks later I havent had a refund or the £50 deposit back. So paid £103 for nothing- just an upset 5 year old.