RepairDesk Reviews 

We finally got our PrintNode issue resolved!

always super helpful and friendly, would recommend Repairdesk to all repair shops around the world.

Very helpful, quick to answer any queries and nothing is too much trouble

Shams and Anushay have been great to deal with and patient throughout the whole process

UPDATE 250713:
I was contacted by the CEO and founder, who apologized for the issue and pledged to get a fix in a few days. He seemed to understand the issue, and understand why it was a problem. After receiving his email I was contacted by an account rep who basically made sure I understood what the CEO had said and the timeline, she was very polite and professional, although she seemed very keen on me changing this review.

After a few days, I was contacted by email from the CEO and by phone from the account rep. She walked me through changing the newly created setting allowing for disabling their new feature. While I can not say for sure just yet, it appears to be working. She then called back asking about me changing the review, again.

I appreciate the assistance, and particularly the fact that the CEO himself reached out. I am impressed and can only hope that this stresses to them that when implementing changes that affect the way people do business, making it automatic, unannounced, and without any way to go back, might really hurt the small businesses they are purporting to be serving. They have to understand that their software is supposed to be a tool for me to use to run my business, not something I need to change my business to work around. And certainly not something I need to spend hours and hours of my time trying to fix something that they broke.

I am amending my review to a 4-star up from a 2-star because they did fix the issue, and for the most part, the software works well and support is good. If they want 5-stars, they need to stop blowing things up that requires I take time away from my family to try and get fixed.

ORIGINAL 2-STAR REVIEW:
It isn't bad software, and the support can sometimes be OK, the problem is they like to completely change the way things work and expect you to read some obscure change log instead of just conducting business. This has happened repeatedly, and they seem to not care that I have to take time away from running my business to get support for something they broke, again. New features can be nice, but give someone the OPTION. Above all, get out of the way and let your customers run their business!

The latest is when you send an invoice via email, if it is past the due date, the link expires, so the customer can no longer pay you. To fix it, you have to change the due date and resend the invoice. So if you send a "due on receipt" on Friday afternoon, they open it and say "OK, I'll pay that Monday", then when they try it tells them the link is expired, and they can't make a payment. How insane is that?

To make matters worse, my account rep told me she could fix this in a couple of days, just give her time. I said OK. The next thing I hear is that they are not going to fix it and don't want to talk to me about it.

They get 2 stars because when they leave it alone and aren't breaking things, it is a pretty good system. Sorry, but I have much better things to do than spend hours of my time every few months trying to get something fixed they broke. Especially when they tell me they will fix it and then turn right around and say they won't.

Always timely and friendly customer service by Anushay!

Easy, communication was excellent!!

The service was excellent. Very helpful.

The team are always quick to respond to any queries and very thorough with their understanding of the system. Changes and suggestions are always taken seriously, often with improvements being made within days (not weeks or years!).

Been amazing and patient with helping me for over 3 days setting up my system. thanks again

Anushay is a great customer service agent. She was patient and committed to making sure that my problems were solved.

I am so happy to be on board RepairDesk, the software is great for my phone repair business and it has all the features that I have always wanted.

Thanks for your help Syed.
Looking forward to having an online meet tomorrow with our acct manager to get the online marketing sorted. Thanks for your time.

Varda was a great help. She figure the problem and fixed it very quickly. Recommend Repair Desk

Syed helped me with exporting my bookmarks on firefox on my mac. I am very unfamiliar with this process and macs in general. He made it very easy for me to do. Much appreciate the support as the formatting of the HD will take a few hours of my day regardless!

Anushay was helpful in setting up printers for the second time again. Thanks!!

been using this for over 3 years Overall great software and the support is very fast, they update it regularly and even take in customer request for development and feature. Price is also very competitive. There is some bugs but you can expect the support to help you in less than 5 min then they will fix the issue. Had great experience with all member of the team.

Great service. Fixed my printer.

i had a problem with creating shifts and was helped out thanks ton on board team . thanks to anushay

Varda was so helpful with getting our address changed and then also fixing an issue with our thermal receipt printer. She is an asset RepairDesk.