While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Got some very good response from the Customer Service Team, didn't get fed up or rude from my constant
questions and calls and helped me understand the whole service plan very clearly.
Well , a joke, expensive plus a callout fee, the company could not even get my mothers name right. Leave well alone. most of the cover will be under warranty or house/content insurance (escape of water), they are taking advantage.
Same experience as the previous person. The sales person made repeated calls in the space of 24 hours to my vulnerable elderly mother (whose husband has been recently disabled) and wore her down by the fourth call into passing her bank details over to cover a washing machine that is already covered by insurance.
Repair Guard Home Appliance Repair spent over 1 hour on the telephone pressure-selling my elderly father into a maintenance contract for a fridge/freezer that is inside the manufacturers warranty. My father is diagnosed with Altzimer's and is not deemed to be a competent person.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
