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The Replace Base Ltd Reviews 6,956

•
TrustScore 4.5 out of 5

4.6

Electronic Spare Parts and Components Store
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Review summary

Created with AI, based on recent reviews

Considering 258 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent and satisfactory service provided. Customers consistently highlight the prompt and efficient delivery, with many items arriving quickly and within the specified timeframes, often well-packaged. The quality of the products, particularly replacement parts like screens and batteries, is frequently commended for being genuine, working perfectly, and offering good value. Many people appreciate the ease of ordering and the overall smooth experience, expressing their intent to use the company again for future needs. However, some reviewers experienced issues with product quality, such as batteries not holding charge, screens failing, or items not functioning as intended. There were also occasional concerns regarding delivery delays and receiving items that appeared used or were not as described, leading to inconvenience for some customers.

What people talk about most

Product

Customers consistently note positive experiences with product quality, often praising the availability of... See more

Delivery service

Consumers generally express satisfaction with the delivery service, often highlighting its speed and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the good quality of parts, batteries, and... See more

Order

People report positive experiences with order, often praising the quick delivery and efficient processing.... See more

Service

Customers had positive experiences with service, often highlighting the efficiency and politeness of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent satisfactory service. Ordered item on their website on 29 August 2015 on their standard delivery. Was delivered by midday next day on 30 August 2025 by DPD who had sent email of one hour tim... See more

Rated 5 out of 5 stars

Purchased a replacement battery for my Samsung S20 Plus. The battery arrived quickly, is a genuine Samsung part which was manufactured Dec 2024 and for just under £36 incl P&P and VAT. Had seen a si... See more

Rated 5 out of 5 stars

The fit is perfect. YT videos give good instruction. The LCD screen does indeed look like an original part as claimed. I changed out a cracked screen on the MOTO G54 5G. Extras needed: B700... See more

Rated 5 out of 5 stars

OEM refurbished screen for an iPhone XR, works perfectly and was well packaged, with a new gasket. Customer service was amazing after the delivery service let us down, replacement arrived the very n... See more

Company details

  1. Electronic Spare Parts and Components Store
  2. Battery Store
  3. Cell Phone Accessory Store
  4. Electrical Repair Shop
  5. Phone Repair Service

Written by the company

Small and dedicated company looking to bring you quality spares for mobile phones, games consoles and tablet PC's We pride ourselves on service and have a great team here that always willing to help.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service

Very easy to use their site, great comms and kept up to date and very quick delievry

Thanks

December 30, 2025
Unprompted review
Rated 5 out of 5 stars

Greatly encouraged - Reclaimed Xbox One power supply.

I have an original Xbox One where the external power supply box failed just after Christmas. Not a great time to consider a new console when not expecting to!

I stumbled upon Replace Base when looking for a new one, after reading so many reviews on Amazon about cheap fake versions failing quickly and/or being unsafe. I was greatly encouraged to purchase through Replace Base after seeing the Trustpilot score. The new power supply box from Replace Base is a reclaimed official Xbox one rather than new, at a similar price to a new fake one, but works perfectly and gives me greater confidence given Replace Base provide a great warranty for it. I have only had the item a week or so but am very happy. The item arrived quickly after my order as well.

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

The product is good and the delivery…

The product is good and the delivery was even better, however DPD Local courier delayed the shipment due to which my mobile was not repaired on time. However, Replacebase excellent customer service to make sure and due to which the product was delivered.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Service!

Perfect service, speedy delivery. Exactly what I needed to repair my macbook at a relatively low cost (compared to Apple!) Highly recommend!

December 9, 2025
Unprompted review

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