The bowl I ordered arrived chipped. I'm fairly convinced it wasn't chipped in transit. It took ages for the seller to send the replacement. At no point did the seller apologise for the inconvenience.... See more
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See what reviewers are saying
Fantastic experience, earning 5 stars! I was hesitant due to mixed reviews (3.6 average when I checked), but ordered replacement plates for my favourite set. Shipping to the Channel Islands was dela... See more
I recently purchased from REPLACE YOUR PLATES several Lucerne dinner plates to make a complete set. I ordered online and was given a delivery date. Sure enough the plates arrived on the said time, bot... See more
I found Replaceyourplates by chance and searched their site to replace some favourite coffee cups that had got broken...and there they were, so I ordered them and they arrived promptly, well packed an... See more
Company details
Information provided by various external sources
Discontinued Replacement CHINAMATCHERS in Duchess Colclough Broadhurst Meakin Royal Albert Noritake wessex collection
Contact info
United Kingdom
- www.replaceyourplates.co.uk
3.9
Great
213 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delighted with purchase
The quality of the plates and the service provided were really excellent I was delighted with my purchase.
January 6, 2020
Unprompted review
Replace a chipped dinner plate
Looked to replace a chipped dinner service plate and found Replaceyourplates by shear accident. There was an excellent choice of China on the website and found replacements available.
The service and delivery was excellent.
Well done Replaceyourplates
A Selvey
January 6, 2020
Unprompted review
Pity I can’t give 0 stars.
Pity I can’t give 0 stars.
I placed an order in October and have not received the item. Emails have been ignored and when I finally got through on the phone I was told it was the couriers fault and he’d refund me as soon as he got in the office. That was 3 weeks ago. Still nothing.
The idea is great but I wouldn’t recommend this company at all.
Update: Refund is on its way!
January 6, 2020
Unprompted review
Quick and efficient
January 6, 2020
Unprompted review
Appalling Service
If I could give a 0 I would. Absolutely appalling service. I order plates on 7 October, contacted 2 or 3 times and mostly got no replies. Plates arrived 18 November, one was broken. Have contacted them several times, still have not had a refund and it is now 3 months later.
Do not use - they either don't reply or give excuses.
Parcel was not sent back as we never got it and you replied to say it had not been posted! Once this review was posted I got my money back!
January 5, 2020
Unprompted review
I have been looking for replacement…
I have been looking for replacement plates for some time. These were in very good condition and packaged to prevent damage. I am so happy that we will sitting down for our Christmas meal with matching plates.
December 18, 2019
Unprompted review
Quick service and well packed
December 17, 2019
Unprompted review
Great place to replace or add to your dinner service!
Very happy with the plates and service.
December 17, 2019
Unprompted review
avoided having to buy a new dinner service
Managed to source very hard to find plates and so avoid buying a totally new service.
October 7, 2019
Unprompted review
Arrived safely
Arrived safely. Well packed. Would use again if they had more of the items I am.looking for
October 6, 2019
Unprompted review
post took longer than quoted but…
post took longer than quoted but product was good and a courteous answer to my query about goods not arriving on time.
October 1, 2019
Unprompted review
Reply from Replaceyourplates
Thankyou we have had a few courier problems which has caused a lot of delays and returns but it looks like they have now got sorted again so should not be no more hold ups and returns.
Thankyou for your feedback
Acknowledgment of order and…
Acknowledgment of order and confirmation of a delivery date was alittle tardy.
Whilst the items arrived in tact the packaging was ameteurish
September 30, 2019
Unprompted review
Satisfied customer
The ordering process was quick on a website that was easily navigable and the goods arrived within 10 days intact although the outer packaging didn’t look or feel very robust. I was very pleased to be able to replace some of my china with genuine pieces.
September 30, 2019
Unprompted review
Reply from Replaceyourplates
Thankyou we have had a few courier problems which has caused a lot of delays and returns but it looks like they have now got sorted again so should not be no more hold ups and returns.
Thankyou for your feedback
Reply from Replaceyourplates
Thankyou we have had a few courier problems which has caused a lot of delays and returns but it looks like they have now got sorted again so should not be no more hold ups and returns.
Thankyou for your feedback
Many Thanks,the plates arrived safe and…
Many Thanks,the plates arrived safe and sound and was an exact match.
September 29, 2019
Unprompted review
Reply from Replaceyourplates
Thankyou we have had a few courier problems which has caused a lot of delays and returns but it looks like they have now got sorted again so should not be no more hold ups and returns.
Thankyou for your feedback
Treasures Replaced
Quick service. Well packed parcel. Items, c.1937, in PERFECT condition. Tea and meal times greatly enhanced.
September 29, 2019
Unprompted review
Reply from Replaceyourplates
Thankyou we have had a few courier problems which has caused a lot of delays and returns but it looks like they have now got sorted again so should not be no more hold ups and returns.
Thankyou for your feedback
Simple to use product was well packed…
Simple to use product was well packed for a safe delivery
September 29, 2019
Unprompted review
Reply from Replaceyourplates
Thankyou we have had a few courier problems which has caused a lot of delays and returns but it looks like they have now got sorted again so should not be no more hold ups and returns.
Thankyou for your feedback
Great service replacing some missing…
Great service replacing some missing plates from a 32 year old set!
September 29, 2019
Unprompted review
Reply from Replaceyourplates
Thankyou so much we have had a few courier problems last few weeks which has caused hold ups and delays in the parcels as they not been collecting them on time or for a few days but it looks like they back to normal so hopefully things will arrive on time now
Do NOT use this company.
Do NOT use this company.
We have not received our order, we have asked for a refund several times and when we are eventually sent a cheque, it ‘ bounced’
This company are unscrupulous
September 29, 2019
Unprompted review
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