ReplacingPieces Reviews 1,334

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, with many highlighting the ease of finding specific items and the quick processing of orders. People are particularly impressed with the careful and secure packaging, ensuring products arrive in perfect condition, and the prompt delivery service. Many consumers expressed delight at being able to replace cherished or hard-to-find pieces, completing their sets. However, some customers also noted occasional issues with delivery couriers, leading to delays, and a few mentioned receiving items that did not meet their usual quality standards, though this was described as an unusual occurrence.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers are delighted with the condition of items... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the prompt and fast... See more

Quality

People report positive experiences with quality. Customers are delighted with the condition of items, often... See more

Service

Clients share positive opinions on service, frequently highlighting its excellence, promptness, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Based on these reviews

Rated 5 out of 5 stars

This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in... See more

Company replied

Rated 5 out of 5 stars

Such great service found all the pieces I was looking for. Great customer service, kept in touch every part of the transaction. Replied promptly to queries. Even found a replacement tea pot lid at no... See more

Company replied

Rated 5 out of 5 stars

Online ordering time to arrival of goods was swift and efficient. It was beautifully packaged, so there was absolutely no way anything was going to be broken! So happy to have some more pieces of our... See more

Company replied

Rated 5 out of 5 stars

Quick despatch of required item however you may wish to review your packaging arrangements as one spoon in a 12x9x3 inch box seems a bit excessive and must add to delivery costs.Granted crockery requi... See more

Company replied


Company details

  1. Chinaware Store
  2. Glassware Store
  3. Kitchen Supply Store
  4. Pottery Manufacturer
  5. Second Hand Store

Written by the company

A Replacement Tableware Company For Discontinued China, Crystal & Cutlery Based In Essex, UK


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Thrilled with my purchase

I was thrilled to be able to replace my broken plates. I thought I would never have a full set of them again! They are absolutely perfect and had been carefully and securely packaged. I’m so pleased to have discovered this company.

January 22, 2026
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 4 out of 5 stars

The website is excellent

The website is excellent, if not up to date. We ordered 3 items and placed the order after paying. We received an email, very quickly, telling us that 2 of the items were not available. We cancelled the order completely.

December 28, 2025
Rated 5 out of 5 stars

Good service

The plates are perfect and were wrapped professionally in a good box with fragile tape used on it.

December 29, 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Delivery was prompt but the standard of…

Delivery was prompt but the standard of the plates this time was poor. It was disappointing as they have always been excellent in the past. However, they have now promised me a full refund and I would be happy to use this company again

December 26, 2025
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Reply from ReplacingPieces

Thank you for your orders and feedback. We can see the plates ordered this time were 'Grade 2' condition as opposed to the 'Grade 1' which was previously ordered. 'Grade 2' does allow for some minor signs of previous use (as is often the case with previously owned tableware). That said, we always want our customers to be happy with their purchase from us, so please don't feel you have to keep them, contact us - contact@replacingpieces.com if you would like to return them for a full refund

Rated 4 out of 5 stars

I'm thrilled with how my bowls turned…

I'm thrilled with how my bowls turned out! They were delivered in impeccable condition, securely packaged, and free of any marks or damage. It's so special to have these bowls that perfectly complement the china passed down from my dear mother.

December 20, 2025
Unprompted review
Rated 5 out of 5 stars

My bowls look fantastic

My bowls look fantastic! They arrived carefully wrapped and came without any sign of a scratch or chip. I am delighted to now have bowls that match the china I inherited from my beloved mother.

November 28, 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

I broke 2 of my vintage Villeroy Boch…

I broke 2 of my vintage Villeroy Boch Granada dinner plates - just what you want before Xmas! I despaired of finding any at all when I came across this website and found exactly what I was looking for. The plates came extremely well packaged and very promptly. I would strongly recommend this website to anyone who needs them.

December 15, 2025
Unprompted review
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

This business is absolutely fantastic

This business is absolutely fantastic. Great website, clear guide and brilliantly packaged. Jenny couldn’t have been more accommodating. Who knew I had three different Edinburgh Crystal designs in my collection; I do now!

I’ve got Jenny searching for some additional items she didn’t have in stock. First rate seller.

December 10, 2025
Unprompted review
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Reply from ReplacingPieces

Thank you for your order & feedback, it was a pleasure meeting you & discussing your crystal!

Rated 5 out of 5 stars

Impressive Service

The two items were identical to my original set and looked as good as new.
Impressed with the speed of response and delivery times and the level of protected packaging.

November 28, 2025
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Reply from ReplacingPieces

Thank you for your order & feedback, we're thrilled you're pleased with the products we supply & our service!

Rated 5 out of 5 stars

Great service all round

Great service all round. Speedy postage and prompt updates will definitely use again if needed.

October 21, 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Excellent service all round.

Excellent service all round.
The piece is in fantastic condition. Arrived quickly and very well packaged.
Good experience all round and would definitely recommend and use again.

October 22, 2025
Unprompted review
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Reply from ReplacingPieces

Thank you for your order & feedback!

Rated 5 out of 5 stars

Fast efficient service

Was delighted to see my replacement plate was available. It was delivered promptly and very well packaged. Would definitely recommend this company.

September 28, 2025
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Reply from ReplacingPieces

Thank you for your order & feedback!

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