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Northampton Reptile Centre Reviews 

23,513
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,327 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast shipping times, wonderful product quality, and secure packaging that always keeps items safe. People also really appreciate the extensive range of healthy live food, tanks, and plants available for their beloved exotic pets. Some reviewers were not happy with occasional delivery delays caused by courier services taking significantly longer than expected. A few people also mentioned that frozen items or live insects occasionally arrived thawed, damaged, or deceased due to extreme hot weather conditions and extended transit times. Buyers noted that communication and tracking information could sometimes be improved to prevent missing parcels.

What people talk about most

Product

Consumers find product quality to be exceptional, highlighting top-quality items at reasonable prices.... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting the fast shipping... See more

Quality

Clients share positive opinions on quality, consistently highlighting that items and live foods are top... See more

Service

Users describe positive interactions with service, praising the fast delivery, good prices, and reliable... See more

Order

Customers had positive experiences with order, highlighting the fast shipping times, easy website navigation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every time I have bought something from this amazing company it has arrived promptly & in great condition, very trustworthy company & they have so much to offer, im always needing safe plants for my... See more

Company replied

Rated 5 out of 5 stars

My first order from the reptile centre…. Mealworms …. I can tell you two blackbirds, two sparrows and the occasional magpie are extremely pleased …. All mealworms thriving being fattened up vegetable... See more

Company replied

Rated 5 out of 5 stars

Just received my order of Terrarium plants from Northampton Reptiles. They are on a buy three get one free offer at the moment. What superb plants, very happy with them. Arrived extremely well... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing Found by chance. Highly recommend. Lovely site. Lots of stuff. Brilliant delivery, everything packaged really well. Thank you very much.

Company replied



Company details

  1. Reptile Store
  2. Pet Store
  3. Pet Supply Store

Northampton Reptile Centre

Written by the company

Service
Deliver a remarkable service from a knowledgeable team.
Products
Constantly improve the products.
Easy
Make it as easy to complete your purchase as possible.
Listen
Listen to our customers to find out how we can improve.

Free Next Day Delivery

On All Orders Over £79

Order before 12pm and get your order delivered for free on the next working day!* *Working days are defined as Monday to Friday. Orders are not dispatched during weekends.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(23,513)

1,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great

Great! Will use again

July 12, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Mrs Baillie

We're glad to hear this, we hope it's still great for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great value…

My order arrived fast and packaged well the live springtails were healthy and alive and good value for money always have great service and products

July 12, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Miss Mythen.

We're glad to hear that everything arrived quickly and well packaged.

Kind regards

Jamie

Rated 5 out of 5 stars

Service was ok

July 12, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Mr Thomas.

We're glad to hear that the service was okay, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great price and fast shipping

Great price and fast shipping

July 10, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Ron.

We're glad to hear that everything arrived quickly. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Delivered when advised

Delivered when advised - no problems

July 10, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Alan.

We're glad to hear that this arrived when expected, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Great product

Really good product quick delivery highly recommend

July 9, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Matthew.

We're happy to hear that everything arrived quickly and that you are happy with the product.

We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Always an excellent provider of frozen…

Always an excellent provider of frozen mic and chicks for both my owl and ferrets

July 9, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Mrs Hartman.

We're glad to hear that we are an excellent provider of frozen items for you.

Kind regards

Jamie

Rated 5 out of 5 stars

Ordered Friday afternoon delivered…

Ordered Friday afternoon delivered Saturday morning amazing service

July 10, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Rebecca

We're glad to hear that everything arrived quickly and that we provided amazing service.

Kind regards

Jamie

Rated 5 out of 5 stars

Super service

Ordered on a Thursday evening, some of it arrived Monday, I did email to see where the rest of my order was, it wasnt through fault of the supplier but the courier that had accidently left one of my boxes at the depo. But delivered it straight away Tuesday morning. Fabulous service. Everything was carefully packaged and im super happy with everything ive ordered.

July 13, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Lauren.

We're glad to hear that everything was carefully packaged, apologies about the delay by the courier, we hope this doesn't happen for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Gecko Chamber prep!

From Rosa (aged 10):

On the weekend, I went and researched my gecko Twig.

Dom was incredible in getting all the equipment we needed and providing super helpful and simple to understand advice.

My review of Dom in eight adjectives is: helpful, kind, supportive, patient, thoughtful, considerate, attentive, compassionate!

We would recommend Dom to anyone he’s brilliant!

July 11, 2026
Unprompted review
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Adam & Rosa.

Thank you for this review, this has been shared with management to celebrate with Dom.

We hope Twig thrives with you.

Kind regards

Jamie

Rated 5 out of 5 stars

Absolutely amazing lveey happy of checking to…

Absolutely amazing lots of checking to make sure my set up was ok a phone call to talk about the delivery details and it all went well and the bearded dragon is great very active

July 10, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Carole.

We're glad to hear that you had a great phone call with our team discussing the delivery and making sure the setup for the beardie was good.

Kind regards

Jamie

Rated 2 out of 5 stars

The delivery cost was the same as the…

The delivery cost was the same as the product price and was tracked, so that gave peace of mind for the delivery. However, when the fly culture came, it had been tipped upside down and had no live flies in it! The good thing, is that the Reptile centre will replace the product with picture evidence. Hopefully my next delivery will be better.

July 10, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Madeline

I am sorry to hear that this item arrived in poor condition. The item is covered by our Livefood Freshness Guarantee, so if you could send the details to our team at sales@reptilecentre.com they will be able to arrange a free-of-charge replacement for you.

Kind Regards
Luke

Rated 5 out of 5 stars

A reliable service that delivers every…

A reliable service that delivers every time, speedy fast delivery

July 8, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Darren.

We're glad to hear that we provided a reliable service. We hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Welcoming and knowledgable

I’ve been there a number of times over the last few years, not only do they have a wide variety of reptiles, equipment and decoration but they are always open to giving me any advice or answering any questions I may have

July 9, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Ella

We're glad to hear that we have provided great customer service and that you are happy with our variety of reptiles.

Kind regards

Jamie

Rated 5 out of 5 stars

Great supplier for bugs plants…

Great supplier for bugs plants customers service amazing and fast can't fault

July 7, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Abi.

We're glad to hear that we are a great supplier, we hope this continues for future orders.

Kind regards

Jamie

Rated 5 out of 5 stars

Brilliant variety of products super…

Brilliant variety of products super fast delivery really happy with what I brought and Winston the tortoise loves his new plants

July 9, 2026
Northampton Reptile Centre logo

Reply from Northampton Reptile Centre

Hi Jo.

We're glad to hear that you and Winston are happy with the plants that you ordered.

Kind regards

Jamie

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