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Rated 1 out of 5 stars

Buyer beware. This company makes false promises. If I could rate them 0 stars, I would. It's hard to manage your reputation score with incomplete data coming from its platform. When problems were f... See more

Rated 5 out of 5 stars

Great company. I work directly with Kathleen and she is nothing short of amazing. She has quick and timely responses and is incredibly helpful. It is very apparent that she cares about helping us o... See more

Rated 4 out of 5 stars

Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make... See more

Rated 5 out of 5 stars

Reputation is a game changer! Not only can you see all of your reviews in one place, making it easy to respond and stay on top of things, they keep growing and improving the user's experience. Additio... See more

Company details

  1. Software Company
  2. Media Company
  3. Review Site

Written by the company

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit our website to learn more.


Contact info

3.4

Average

TrustScore 3.5 out of 5

99 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Reputation.com is a well organized…

Reputation.com is a well organized platform that combines the use of "buckets" and templated responses to ensure I can manage the reputation of my business in across all my social media activities with ease and efficiency from a single platform.

July 4, 2022
Unprompted review
Rated 5 out of 5 stars

This specific platform is quite…

This specific platform is quite diverse. The survey developer is extremely adaptable and very easy to work with. There is great account managers! Excellent to communicate immediately!

June 29, 2022
Unprompted review
Rated 5 out of 5 stars

Reputation.com has proven to provide value to my company without doubt!

Reputation.com has proven to be an asset to my company for so many reasons. As a Regional Marketing Director in Property Management, it has saved me and my teams onsite so much time to improve social media scores. Having their Reputation X score and the detailed granular info that it provided, gives my teams specifics on how they can improve their score. Also with the Actions tab on the dashboard, it is easy to monitor how properties are handling their reviews and what courses of action are being taken to remedy any situation that could occur and does this up until completion. I could literally name so many aspects of the product that really work and provide value to my company but you are going to have to try it for yourself.

June 18, 2022
Unprompted review
Rated 5 out of 5 stars

We have been using Reputation.com for over 7 years.

We have been using Reputation.com for customer review generation and management for over 7 years. They have helped us generate 10 times the reviews were were generating before using their easy to use platform and our Reputation X Score has improved by over 500%. Thanks Reputation.com!

June 9, 2022
Unprompted review
Rated 4 out of 5 stars

Powerful review platform

Reputation does what I need it to do in the property management industry. Responding to reviews is so quick and easy. I like that all reviews come into one dashboard, and the prefilled responses make it so quick. There are so many options for reports and you can even make custom ones if you can't find what you're looking for. I wish some things on the back end were easier to set up. Not everything is self-explanatory and some things support has to fix for me. I do wish it was easier to send review requests to customers - that's something Reputation is lacking. Overall it's a solid reputation management platform.

April 22, 2022
Unprompted review
Rated 5 out of 5 stars

Love Reputation!

I am a Reputation Specialist with Peak Living. We have recently started working with Reputation to help us manage our online reputation for our apartment communities. And to this point, we have really enjoyed the success that Reputation has brought to our communities. They have helped us manage our online reviews, surveys, and social media platforms. If you are looking for a platform to manage your online reputation, then you cant go wrong with Reputation!

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

Happy Customer

Our company has been using Reputation.com for several years now. I LOVE the one-stop-shop for managing everything. We use them for surveys, and online review management and recently added the social media component. Very user-friendly, great insights, and analytic reports. I love the workflow from our onsite teams to upper management for review and approval prior to publishing. Great product.

April 11, 2022
Unprompted review
Rated 5 out of 5 stars

Partnering with Reputation has helped…

Partnering with Reputation has helped our organization give more attention to our online reputation. It has helped us to organize and engage more productively online. They not only give us a barometer on how we are doing, but practical steps we can take to improve our reputation.

February 15, 2022
Unprompted review
Rated 5 out of 5 stars

Pleased with our decision

Very thankful that our company found Reputation. The platform itself is great, but the support team and our rep, Candise, make it even better. They are quick to reply and always willing to talk through new strategies and any questions.

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

We love reputation.com

We love reputation.com! They make it so easy to be able to respond to all reviews from all of your platforms in one easy location!

January 27, 2022
Unprompted review
Reputation logo

Reply from Reputation

Hi Charlotte! Thank you for the kind words and for taking the time to leave your feedback! Your thoughts are very much appreciated!

Rated 4 out of 5 stars

User friendly platform

User friendly platform, knowledgeable staff and a variety of products to meet the needs of our organization across multiple apartment communities.

January 19, 2022
Unprompted review
Reputation logo

Reply from Reputation

Erin M, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

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