Reservix Reviews 

I asked for physical tickets. They use a terrible post provider (DHL) and take no accountability for it. After DHL not being able to find my name on the door (which is written clearly), they sent the tickets back and reservix, instead of contacting me to solve the problem, switched me back to e-tickets. If i paid extra for physical tickets, it is because i put some value on it, and i want my service!
Please change your shipments provider! Hermes, DPD, UPS… all work better than DHL!

I didn't receive my ticket in the mail, but they quickly responded to my email about the situation. They sent a pdf through email to solve the problem. Thank you!!

Had an issue receiving my ticket which was immediately resolved upon my request!

Swift and effective responce, and my issue was resolved quickly.

I had a problem with tickets delivery, so the company provided me e-tickets in case of delivery issues.

Very quick and nice help when changing my booking! I have anew ticket within 24 hours.

You made my day and my Christmas presents.
Das ist toll, dass es so schnell geklappt hat.
Besten Dank und fröhliche Weihnachten 🎄

Contacted the customer care as I could not find the download link for tickets of a show planned for the next day. The link was sent within the next hour.

Hello,
My mum purchased 2 tickets for a ballet show through your website. When they showed up at the venue on the evening of the event there wasn't any sign of a theatre or a performance. The staff in the venue also wasn't aware of it! There were 4 other couple in the same situation. Can you please give me a direct email address of your customer services team so I can start a formal complaint and claim the money back!

Order number: 66926495

I had some problem with dispatching my ticket, which were solved, and I hoped that it's finally finished and I finally get my ticket, but in fact I didn't get it.
It was sent back to Reservix with message "addressee not found...". I sent them new address, but for some reason I am not getting any response from them after trying to contact Reservix via contact form multiple times. I just my order to be finally handled properly or refunded...
It's not such a difficult problem, yet Reservix does their best to complicate things

Update: I finally got my ticket. Thank you, Reservix, thought I wish there wouldn’t be so many problems with it

Prompt response to my query. Great service overall.

Their service is quick and really helpful!

Very happy with their customer service. Professionals & quick response

The company representatives were very responsive and engaged with us as customers via email & phone. All information given was clearly communicated beforehand so we knew what to expect regarding the refund request. We would definitely use the service again in the future to make reservations for events or activities.

The stuff was very helpful and friendly. They solved the problem immediately.

Thanks for cooperation

Excellent and fast customer service

The assistants were really quick, kind and helpful!
Thanks again! 🙂

I forgot to personalize my ticket, which would not be valid for public transportation. I asked to change my ticket to a ticket with personalization. The answer was that it is no necessary to personalize the ticket to enter the event. 3 more tries to clarify that I need the personalization for the public transportation had been ignored. Very unsatisfying.

Your answer is again very disappointing. If the situation is so easy (which is in contraction to your FAQs), why was it impossible to answer to at least one of the 3 Emails?!