even though we were billed in error and my email did not reach the team due to their firewall protection for attachments , when i called to discuss the matter the response was perfect. it was resolved... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very good team. They provided us with excellent customer service and were extremely helpful throughout. Thank you to everyone at the Restore Help Desk and to all the warehouse team, especially the dr... See more
Company replied
I liked how easy I was able to communicate with the team to arrange a collection via email and followed up with a telephone call. I also had to amend the number of boxes late in the afternoon, da... See more
Company replied
I cannot fault the service in anyway. Whenever I need something from Restore they action it that day and deliver on it the next day, and in the seven years I have used their service they have never fa... See more
Company replied
Company details
- Information Service
- Automation Company
- Business to Business Service
- Cloud Computing Service
- Records Storage Facility
Written by the company
Restore Information Management is the UK's leading UK-owned provider of information management services. We help organisations protect, access, transform and manage their information through secure document storage, scanning and digitisation, digital mailrooms, outbound communications, and information hosting. For more than 30 years, organisations across both the public and private sectors have trusted us to manage their information securely and efficiently. Today, we support over 6,900 customers throughout the UK, managing more than 22 million boxes of information and processing over one million mail items every month. Our customers choose us for our combination of scale, expertise and service. We operate secure, compliant facilities across the UK, offer the country's largest scanning capability, and provide reliable same-day services that help organisations improve efficiency, reduce costs and free up valuable space. Whether supporting a single site or a nationwide operation, we help businesses and public sector organisations gain greater control of their physical and digital information. Trust is at the heart of everything we do. We are committed to maintaining the highest standards of security, compliance and customer service, while building long-term relationships based on reliability, transparency and results. We are committed to operating responsibly and reducing our environmental impact. Restore has achieved CDP A List recognition for climate transparency, has SBTi-validated Net Zero targets and diverts 99% of operational waste from landfill. By combining responsible business practices with intelligent technology and operational expertise, we help customers improve efficiency while supporting their own sustainability goals. By combining intelligent technology, operational expertise and responsible business practices, we help our customers manage information and communications with confidence, allowing them to focus on what matters most.
Contact info
8 Beam Reach, Coldharbour Lane, RM13 9YB, Rainham, United Kingdom
- records@restore.co.uk
- www.restore.co.uk/informationmanagement
Trusted by Organisations Across the UK
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Restore Management Team excellency
Thanks to Pauline McGeough's clear explanation on how to have my query sorted out. All Restore Management Team I've come across with showcased their excellency. Good job!
February 24, 2026
Reply from Restore Information Management
Hi Giuseppe, thank you for your glowing review, we are very pleased to hear this. I shall pass this onto Pauline and her team
Speedy Collection
Friendly staff member, arrived within 24hrs of request going through.
February 25, 2026
Reply from Restore Information Management
Hi, thank you for your review, we are pleased to hear about your satisfaction with the service provided
Online Review of processes
I completed the on line log an order, thsi was not processed, I had to chase this several times, I was assured the collection was not booked however the date given no one turned up.
I then received an email to state that the collection would be Wednesday 25th February 26, however the driver turned up on Monday morning 23.2.2026.
On a plus side the driver was very nice pleasant and helpful, he has been before and give him 10 out 10.
Review the online process needs looking at.
February 19, 2026
Reply from Restore Information Management
Hi, thank you for your review, i shall pass this to the relevant team who will be in touch regarding this matter, we are pleased to hear of your satisfaction with your driver
The response is very quick when you…
The response is very quick when you send an email requesting notes; and the notes are received in a timely manner
February 14, 2026
Reply from Restore Information Management
Hi Susan, thank you for your review, we are happy to hear that you are pleased with the service that you receive from us
File come on time when request is a…
File come on time when request is a quick service
February 18, 2026
Reply from Restore Information Management
Hi Geeta, thank you very much for this review, we are greatly pleased to hear of your happiness with our service
Excellent service
Excellent service. ordered restore boxes and they were hear within 2 days.
February 13, 2026
Reply from Restore Information Management
Hi Glynis, thank you very much for your review, we are very pleased to hear this
Restore replied to my enquiry so quickly
I initially phoned on 6th Feb and followed up my enquiry with an email giving Restore the details they needed. Restore kept in touch and it only took them 3 days to resolve my query. Great service.
February 6, 2026
Reply from Restore Information Management
Hi Sue, thank you very much for this review, we are greatly pleased to hear of your happiness with our service
Boxes arrived quickly and service was…
Boxes arrived quickly and service was quick to respond
February 12, 2026
Reply from Restore Information Management
Hi Tara, thank you for your review, we are please to hear that you are satisfied with the service provided to you
Reply from Restore Information Management
Hi Jacky, thank you for your review, we are happy to hear that you are pleased with the communication and service that you receive from us
A quick response and delivered on time
I received a quick response from my request and they were delivered on time at the location specified.
February 12, 2026
Reply from Restore Information Management
Thank you for your review Pauline, we are happy to hear that you are pleased with the service provided to you
i have been trying to get a black toner…
i have been trying to get a black toner since November 1st ordering of the automated system then 2 weeks ago called to place an order as it still hasn't arrived came into work Monday still not arrived so called back to be told the order hasn't been submitted and told it would be expedited still
not received today 11/2/26
February 11, 2026
Reply from Restore Information Management
Hi Caroline, Many thanks for your review, i shall pass this to the relevant team who will be in touch accordingly
FANTASTIC EXPERIENCE
From a quick phone call on Monday to then being asked to send an email to confirm what I needed, the gentlemen came to collect my boxes the very next day, super impressed with the high level of service.
February 10, 2026
Reply from Restore Information Management
Hi Bernadette, thank you very much for your review, we are very pleased to hear this
Reply from Restore Information Management
Hi Ann, thank you for your review, we are please to hear that you are satisfied with the service provided to you
Reply from Restore Information Management
Hi Dulari, Thank you for your review, i shall pass this onto the relevant team who will get in contact regarding this issue
Fast and efficient
Boxes arrived on time, within the hours specified, Darren was very helpful loading them where they needed to go.
February 7, 2026
Reply from Restore Information Management
Thank you for your review Frances, We are pleased to hear that you are happy with the service provided to you
Reply from Restore Information Management
HI Jennifer, thank you for your review, we are very pleased to hear of your satisfaction with our service
Professional service and helpful service
February 4, 2026
Reply from Restore Information Management
Thank you for your review Nicola, it is lovely to hear you are happy with the level of service you received from us
Customer Friendly
This company provides excellent customer service. They are very customer-friendly and respond promptly to any issues. It is a pleasure to deal with them.
February 3, 2026
Reply from Restore Information Management
Thank you for your great review Michelle. It is wonderful to hear our teams have provided with the level of service we strive to provide for our customers
Reply from Restore Information Management
Thank you for your review Pauline, it is lovely to hear you are happy with the level of service you received from us
Reply from Restore Information Management
Thank you for your review Juana, it is lovely to hear you are happy with the level of service you received from us
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